We had booked to stay at this hotel over Easter and were really looking forward to it having read all the great reviews on tripadvisor. We had booked a pool suite as we were traveling with two young children and I had read on previous reviews that some of these were in the shade so I phoned our tour operator to ask which room we were in. He then forwarded a response from the hotel manager to say that we were booked in pool suite 5 and there was no way this could be changed which I was happy about as room 5 had some great reviews. We arrived very relaxed after having spent a fantastic few days at Kasbah Tamadot only to be told that we were in room 28. I said this couldn't be possible as I had an email forwarded from the manager to say we were in room 5. The staff just shrugged their shoulders and said they would get the manager to come and see us and in the meantime took us to room 28. I was extremely disappointed when I saw it as sure enough the pool was shaded and grass area very overgrown. The room was also very small compared to pool suite 4 which one of the other guests kindly let us see as he was staying there with his family. The manager didn't appear so we want to find him and he told us that he didn't realise we were traveling with children and room 5 was therefore not suitable which is why he thought it in our best interest to move us to room 28. We then phoned our tour operator who said the manager would definitely have known that we were a family of four. We were very disappointed with the whole situation but decided to make the best of it and ate in the restaurant that night. However, the food was diabolical and as there are no other restaurants nearby, we checked out the following day. As an aside the pool and hotel itself are stunning but the hotel is let down by its arrogant manager and terrible food.
- Official Description (provided by the hotel):
- Surrounded by a verdant domain of three hectares including Andalusian gardens, lily ponds and fountains. Les Deux Tours is impervious to fashion and the passage of time. We offer travelers seeking beauty and wellness a parenthesis out of time. Vaulted ceilings, arcades, terraces, hidden alcoves, colored tiles (zelliges), adobe walls and the whispering of fountains...Between shadow and light, Les Deux Tours creates an atmosphere imbued with the Orientalism of the best of times in Marrakech. This past was based on sensuous harmonies, gentleness, refinement and elegance. Les Deux Tours restores this past to the present combining the best elements of modern style, simplicity and good taste. ... more less
- Reservation Options:
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- Also Known As:
- Les Deux Tours Marrakech
- Les Deux Tours Hotel Marrakech