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“Awful Hotel” 1 of 5 stars
Review of Hotel Oudaya

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Hotel Oudaya
3.0 of 5 Hotel   |   147 Rue Mohammed el Bequal | Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #357 of 460 Hotels in Marrakech
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Awful Hotel”
1 of 5 stars Reviewed August 30, 2013

Just returned from a week long stay in Marrakech. The hotel offered up disappointment after disappointment, easier to list than sentence:

- Wrong room - twin instead of double
- No information provided WHATSOEVER by the miserable receptionist in Oudaya 2 - not told of where restaurant was or dining times. We were just thrown the key to the wrong room
- No balcony when this was part of our booking
- Light switch did not work properly in our room - it flicked on and off constantly before it settled
- Only hot water out of the sink tap
- No hot water during the day and during random evenings from the bath/shower
- Shower holder fitting fell off the wall
- Air conditioner leaked and flooded our room
- Over charged on tax - we didn't think to ask for a receipt at the time and only found out later that we had paid too much. The moody receptionist from Oudaya 2 simply hand wrote another receipt with the correct figures and told us that is what we had paid and they would not provide us with an invoice.
- Short changed on some money we exchanged at the hotel (they later corrected this when we queried it, but it was some hours later that they phones to say they owed us more)
- Water and food from outside the hotel are not allowed, despite them offering no snacks and only minimal lunchtime options of about 4 sandwiches and 2 small pizzas. Not even water can be brought into the hotel.

- Food - Breakfast has minimal selection and consists almost entirely of pastries and bread. No cereal, fruit, hot food, yoghurts. Coffee tastes literally of dirt and the orange juice is watered down and has sugar added to it. Evening meals, I suspect, are re-heated as the menu is the same at lunchtime. Again, not much variety and whilst the meals taste okay, we suffered after and resorted to eating at McDonalds!

Our rep was from adventure holidays/low cost beds? The souks excursion involved looking around a couple of sites - palace bahia and the saadian tombs. There is not much to see at all here. The tour guide was very knowledgable but seemed to lead us only to "mates" shops who tried to pressure us to buy their things, instead of simply showing us around. The rep also gave us very late knowledge of booking an excursion and kept moving the times, which meant we potentially wasted a day hanging around the hotel. Also, their excursions are expensive - see if the hotel is offering anything and shop around first.

Overall holiday was good, but only because we did our own thing. Learn to haggle - it's good fun and no more than a week is needed in this place. After that, you have seen everything there is to see in the square and souks. The people overall were friendly in Marrakech, but you need to have your wits about you and don't believe anyone who "works in your hotel" and wants to show you the way- they want to take your money!

Room Tip: Go to a different hotel!
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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277 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
somerset uk
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2013

I've just come back from here hotel was great was look after very well the place itself is another story I would never go back to Marrakech I was very disappointed by the lack of respect from the locals was hounded constantly and was conned left right and centre for a place looking to increase there tourism something needs to change I would never return for this reason hotel and weather was the only thing good about this holiday

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dagenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013

Our stay there was good, majority of the staff were very friendly. The only major set back is the language barrier - only one or two understands what you are trying to say in English. We had few issues with missed dinner due to late check-in, non of the staff were able to take it up, and we were flatly refused to have one as gesture, until we spoke with 'Madame Wafa' who was very very kind to give us a voucher to have lunch on our day of departure.
In general, they are all very friendly.

Room Tip: Top part with balconies very good, though our bathroom needs a bit of refurbishment. Make sure they...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opava, Czech Republic
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 17, 2013

Stayed in the hotel 2 nights, we had to change the room straight from the beginning due to cockroaches, after that did not seem to have any issues. Rooms are average size, A/C was working absolutely fine (very important as the temperature was reaching during day cca 50 degrees). The pool was dirty, did not dare to try it. A/C in the dining room was not functional, food of average quality. Location - approx 40 min walk from the main square. In the proximity supermarket and small shops to buy necessary things. In general, I would recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2013

The hotel is very nice.
We had such a nice time there.

The room were clean, and the staff are lovely and they helped a lot.
We went to a trip with them contact, and was safe.

it has got a taxi at there and many shops around and also a big supermarket close to.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro de Atacama, Chile
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 26, 2013

it is ok for the rates, has a nice swimming pool, to cold in the date i went, rooms are comfortable, internet doesn't work in the room i was, they don´t have a pc available for guest
staff it's ok, but so much to learn about service. could be better

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laarne, Belgium
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2013

This is a nice hotel, no big luxury but very nice staff and very tidy! Food is not special but okay price/quality wise. The swimming pool is a nice feature in the hotel. The diningroom is a bit crowed and poor decoration. It is a 30minute walk from the hotel to the center, if you are tirred in the evening, take a cab but be aware of taxi-driver who overprice crazy! And get mad if you refuse to get in...

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Oudaya

Address: 147 Rue Mohammed el Bequal | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #357 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Oudaya 3*
Number of rooms: 92
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