The service is a class of its own - no signing of bills, no filling of laundry forms or any other forms, may it be for an excursion or a rental car. The hotel its trustful with its clients.
We entered a car and the driver was asking if it is our first time in Marokko. I said yes and added that we just arrived yesterday - the driver was simple saying "I know". This is what often happens. Staff knows the room number from day one, the names and what you were doing yesterday.
The rooms are large, very well decorated and furnished.
All this matches and is worth the price of 1000 Euro and up per night per room.
But some details make it impossible to rate this place excellent (in relation to the price of course). The air condition put at its coldest and 24 hours constantly running was not able to get the temperature to where we wanted it at about 20 Celsius. Even though it was october, meaning the temperatures were comparatively low. We had the hotel check the aircon and were told that is gonna work properly within an hour. The engineer was obviously not doing anything and the result was as expected. We had to deal with the more or less too high temperature throughout our stay. The minibar was completely wrong designed as the fridge was completely biuld into furniture avoiding any circulation behind it. With my fingers I could feel that it is about 30-40 Celsius around the fridge running at max - inside it was then about 10-15 degrees. Not the temperature I like for a beer or a coke. All these things are unnecessary.
From my point of view mattresses unusal hard for a 5 star hotel.
From my impression nothing in the hotel is actually old (buildings) or nature (garden). It is an oasis and very beautiful - but it keeps a somewhat artificial atmosphere which is not so Aman style.
- Official Description (provided by the hotel):
- There is a place in paradise where peace holds time, where nature and culture know no seams, where comfort and luxury unite in style and where water reflects the blush of clay. This place is Amanjena, Morocco’s Moorish rose, a resort secluded in a private lush haven near the pulsating Medina of Marrakech and the High Atlas Mountains. ... more less
- Also Known As:
- Amanjena Hotel Marrakech
- Amanjena Resort Marrakech