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“Shocking - Frozen food” 1 of 5 stars
Review of Amanjena

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Amanjena
5.0 of 5 Resort   |   Route de Ouarzazate, km 12 | Amelkis, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #133 of 460 hotels in Marrakech
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Shocking - Frozen food”
1 of 5 stars Reviewed December 22, 2012

We stayed at Aman Marrakech in June 2012. It was the most over-rated hotel I have ever stayed in - and I stay in hotels at least 150 nights each year. It cost $1,200 per night, occupancy was less than 10% and the food had been frozen at the beginning of the Summer (low) Season and they re-heated it in the micro-wave .... unbelievable. The whole family got sick from the food and we don't think we would ever stay in an Aman resort again ... and based on their occupancy of 10%, others are also voting with their feet. The Four Seasons and La Mamounia are far better - although the food wasn't great at either, but far better than at Aman. Aman is also a country mile from where you really want to stay - in the central tourist area.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Top Contributor
66 reviews 66 reviews
65 hotel reviews
Reviews in 55 cities Reviews in 55 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed five nights in October. This was our 2nd visit to Amanjena and it was wonderful to come back after 11 years. The resort is even better now and a real oasis - a wonderful place to relax after enjoying the sights of Marrakech and surroundings.

Pavilions are spacious and beautiful. I love the bathtub with view to a small lemon tree and the ample storage space in the wardrobe. Beds are very comfortable (request a mattress topper if you like softer beds) and housekeeping does a great job in keeping everything immaculate and constantly refilling the complimentary snacks. Appreciate the Nespresso machine as well, as I cannot get out of my bed without a coffee.

Food really tasty and service very quick and friendly with great recommendations and flexibility if one would like to eat something that is not on the menu. We enjoyed most of our meal outside being able to see and experience what I consider is the most beautiful of the Amanresorts at night with all the lights and local musicians to entertain. We also ordered room service a number of times which was always correct and quick with table set up just as we would prefer.

Excursions are excellent. We had two half day visits to the medina with the great guide Hassane (German speaking and very friendly, flexible and knowledgeable) in additiono a memorable visit to a berber home in the Atlas mountains enjoying the marvellous view and great home cooked traditional meal.

Pool was wonderful and warm with great service all the time. Gym sufficient, but a larger one would of course be better. Tennis courts excellent.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 23, 2012

Aman treats is its guests like royalty. Service at this resort is one of the best I've encountered.
Rooms - Room are villa style, we had a village with a patio, the room size very large, the bathroom is gigantic, the style is rustic Morrocan but very well done. Made me want to replicate the room at home. Every night the hotel left a little gift for us.
Spa - average massages
Pool and gym - the hotel has a large outdoor pool and a small indoor gym with a few treadmills and a bike
Food - Delicious meals for breakfast, lunch and dinner, they serve the best dates
Internet - WIFI throughout the whole hotel
Ambiance - Luxurious, Morrocan feel, there are reflective pools throughout the whole hotel
Service - they cater to your every need, we wanted our kids to ride camels so they brought the camels to the hotel for the kids to ride them. They also organized a private dinner for us under a tent with snake charmers and musicians. You almost never have to leave the hotel.
The hotel is expensive but it is worth every cent.

Room Tip: All villas are great, if you can afford it, get a villa with a pool
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 30, 2012 via mobile

So very peaceful and private. I felt renewd after my stay.
Wonderful staff and manager who chose us a good guide to take us shopping who protected us from sellers.
transport to visit other restaurants.
I did not like trip to mountains to view a local house, very bumpy ride and little to organic sorry. Should have stayed in the luxury of hotel. That will teach me, wanting to see how real people live in Marrakech!

Stayed June 2012, traveled with friends
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2 reviews
5 of 5 stars Reviewed September 24, 2012 via mobile

I didn't stay here unfortunately but my partner and I went for a meal here. My sex and the city love took me to this dream place.

The service was out of this world. I've never felt so looked after.
The staff were fabulous and very polite.

I've never eaten food as amazing in my life. Perfection.

The hotel looks amazing and is very romantic.

I have to go back to Amanjena sometime in my life. Fingers crossed I can stay there some day but for now I'm more than happy to soak up the hotel for a meal.

You simply have to visit Amanjena. Total luxury.

  • Stayed September 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 24, 2012

We were at this hotel for 10 days and were amazed at the level of quality, attention, and tranquility. This is not a family place as it is super quiet. The staff there impressed us every day in every which way possible. From arranging private tours in their small fleet of Mercedes cars to a private celebration for my wife’s 40th in the middle of the golf course under a tent. Never raved about a hotel like this before. There is no doubt the hotel is expensive, but there are also only about 40 rooms (80-100 guests at full capacity) so every need you may have is attended to by their 200+ staff. We stayed in the Pavillion Picine room and they included 3 meals in our daily room rate which was unexpected.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 30, 2012

The hotel is really beautiful and perfectly kept, the staff are friendly and efficient. The restaurants serve very nice food with excellent service. But there are significant negatives. The first is the location of the hotel. Yes it is only a short drive to the city center but the city felt quite inaccessible partly because the hotel doesn't recommend guests to use taxi for security reasons. Therefore if one takes the hotel's view seriously which we did, one's only means of transportation is hotel cars which adds a huge premium to the bill. It was probably a safer policy by the hotel however it was quite inconvenient for the guests, Merrakech felt too far away and unreachable. We came here for our anniversary so we thought a bit away from the hustle and bustle of Merrakech was a good idea. But it was too "not Merrakech" as one review pointed out which I fully agree. The second negative is, we felt, that the service, although very professional, was simply not personal enough which one would expect at this very exclusive hotel. In other words, we couldn't pin point out what was wrong with the service (as I said earlier, staff were friendly, pleasant and efficient), but something more personal was missing. Therefore you don't get the warm feeling towards the hotel at the end of the stay. I have debated how I was going to rate it but I just could not say it is excellent.

Room Tip: We had a one bedroom pavilion which had lots of space and a reasonable sized courtyard. I don't...
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Amanjena

Also Known As:
Amanjena Hotel
Amanjena Hotel Marrakech
Amanjena Resort Marrakech
Address: Route de Ouarzazate, km 12 | Amelkis, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Marrakech
#50 Luxury Hotel in Marrakech
#132 Family Hotel in Marrakech
#141 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Amanjena 5*
Official Description (provided by the hotel):
There is a place in paradise where peace holds time, where nature and culture know no seams, where comfort and luxury unite in style and where water reflects the blush of clay. This place is Amanjena, Morocco’s Moorish rose, a resort secluded in a private lush haven near the pulsating Medina of Marrakech and the High Atlas Mountains. ... more   less 
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