The hotel is really beautiful and perfectly kept, the staff are friendly and efficient. The restaurants serve very nice food with excellent service. But there are significant negatives. The first is the location of the hotel. Yes it is only a short drive to the city center but the city felt quite inaccessible partly because the hotel doesn't recommend guests to use taxi for security reasons. Therefore if one takes the hotel's view seriously which we did, one's only means of transportation is hotel cars which adds a huge premium to the bill. It was probably a safer policy by the hotel however it was quite inconvenient for the guests, Merrakech felt too far away and unreachable. We came here for our anniversary so we thought a bit away from the hustle and bustle of Merrakech was a good idea. But it was too "not Merrakech" as one review pointed out which I fully agree. The second negative is, we felt, that the service, although very professional, was simply not personal enough which one would expect at this very exclusive hotel. In other words, we couldn't pin point out what was wrong with the service (as I said earlier, staff were friendly, pleasant and efficient), but something more personal was missing. Therefore you don't get the warm feeling towards the hotel at the end of the stay. I have debated how I was going to rate it but I just could not say it is excellent.
- Official Description (provided by the hotel):
- There is a place in paradise where peace holds time, where nature and culture know no seams, where comfort and luxury unite in style and where water reflects the blush of clay. This place is Amanjena, Morocco’s Moorish rose, a resort secluded in a private lush haven near the pulsating Medina of Marrakech and the High Atlas Mountains. ... more less
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- Also Known As:
- Amanjena Hotel Marrakech
- Amanjena Resort Marrakech