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“Our present stay in this hotel” 3 of 5 stars
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
5.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #319 of 461 Hotels in Marrakech
Phnom Penh, Cambodia
Top Contributor
129 reviews 129 reviews
72 hotel reviews
Reviews in 68 cities Reviews in 68 cities
80 helpful votes 80 helpful votes
“Our present stay in this hotel”
3 of 5 stars Reviewed February 5, 2014

well suppose to be a 5 star. But it is not. 3 star would be better. Rooms are old not updated
breakfast look great but off little qualitie.we had chinese buffet dinner. They try to copy totally tast less. -and for 25 euros each no drinks included far to expences.room rate special rate 85 euros a night to much money. I can not imaged high season rate. Not worted this value.staff in friendly and help full,we try to change to a other rooom Garden site,when we enter we nearly fainted of the sewer smell .this hotel charge for safe box in your room 2 50 a night..will never stay again.

Room Tip: If you dont like to room try a other one but general all the same
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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979 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2014

The hotel was extremely comfortable,excellent breakfasts and helpful front of house staff NoorEddin was most helpful with arranging trips and taxis .A special treat one evening was a brief visit from a belly dancer was a surprise.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaziantep, Turkey
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 3, 2014

First of all my room took me at least 7 - 10 min to walk from the lobby. The rooms are not clean and confusing. They didn't even put slippers in the room I couldn't walk in the room after shower. I would recommend another hotel in marakech. Location of the hotel is good close to mall.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Top Contributor
180 reviews 180 reviews
52 hotel reviews
Reviews in 90 cities Reviews in 90 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 31, 2014 via mobile

The Kenzi was a very clean, comfortable hotel with an attentive staff. The included breakfast was quite nice and I got a good sleep. The only problem was the distance to anything of interest. You pretty much needed a taxi to do anything from eating to walking the Medina.

I would stay here again, but I would bring taxi money.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 25, 2014

We booked this via travelzoo with bargain late holidays so only paid £215 per person which included return flights and 4 nights here. It was sold to us as 5* so thought we were getting a great deal but this hotel was far from it I'm afraid.

Positives:-
Spacious pool view room
Powerful shower
Lovely pool area
Good breakfast selection in terms of product variety
Great housekeeper (only friendly person though!)
Man who works in shop was able to locate a European adapter for us as we had forgot

Negatives:-
Staff were rude and unhelpful, they pointed us in wrong direction of our room to begin with and didn't correct us when it was clear we were walking the wrong way.
When asked spa lady if we could use the indoor pool she was clearly angry that we had interrupted her personal
Phone call and just said they were closed...luckily another staff member chased after us and showed us to the indoor pool area.
Indoor pool area was in a complete state of disrepair with condensation making all the lounges wet and mould growing all over the ceiling together with filthy windows
The walls in the main restaurant were filthy and we regular saw dropped food (clearly from the night before) all over the floor at breakfast
Many staff in restaurant that didn't appear to do anything?! And grunted when asked for fresh cutlery or coffee!
Dinner at the restaurant was lacking in variety so unless you're happy to pay £25 per person for a buffet of awful salad and tasteless meat I wouldn't recommend it.
A can of coke is £3 with no offer of ice or lemon (we thought that was expensive until we paid £7 at the restaurant across the road!)
You have to pay for the safe?!!! What's all that about??!
We took our valuables with us everywhere after reading previous stories on here of phones getting stolen.
The bottled water in the minibar had already been opened and clearly just filled with tap water so watch out for that!
Electrics dodgy in room as some of the light switches also turned off the tv!
Came back to our room one day late afternoon to find all the lights on so someone had been in after housekeeping had done their duties. One day we were in room during day and member of staff just let himself in, and when realised we were in tried to offer us a bottle of water.
Ordered room service one afternoon, bill came to 160, we have 200 and she told us she would come back with our change (approx £4). She never returned.
We had to pay a tax of £2.75 each per night of our stay...not sure if this is normal or not?!!
On the first night we asked them to sort us a taxi..they quickly sorted a local one out who ripped us off by charging us more than double the price it should have been!!!

Tip:- do not pay anymore than 20 dirhams for a taxi from the hotel to the main square or anywhere in Marrakech for that matter (if they ask for more just go to a different taxi of wait for them to chase after you). Be assertive and DONT get ripped off!! Try and get smaller change and notes from reception so it's easier to haggle taxi prices and items at stalls.

Overall....the staff were just disinterested and only helped when they realised that they probably should be doing!

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHL
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 25, 2014

I, too, was a Gate 1 traveler and in November I stayed there for three nights. I can only say good things about it from breakfast to lunch or dinner. The "cafeteria" in the pool area is to be recommended, better than the restaurant. Service excellent. Rooms clean and spacious. Had no problem whatsoever. We booked "Fantasia" at Chez Ali through the hotel upon arrival for the same night, which was not offered as an option by Gate 1 but which is highly recommendable. I had seen this show in the 80s and it's still good and worth booking. I will be at the Kenzi Farah again next month for three nights and look forward to it. A tip for guests - take a taxi not at the hotel but outside in the street - it's only 20 Dirham, roughly $2.50 to go to the market or downtown, same when you want to return, just wave down a taxi and make sure they accept the 20 Dirham before you get in. I really enjoyed my stay there.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2014

Me and my partner stayed here for 4 nights and we had a great time, this hotel is excellent value for money and a great location for walking to both the medina and new town.
We only ate our breakfast at the hotel but they were lovely, especially the freshy made pancakes. The room was clean, modern and comfortable, but the shower and air conditioning in our room did not work.
The indoor and outdoor pools were lush as were the immaculately kept gardens. The staff were excellent and all of them spoke brilliant english, for when my broken French failed me.
This hotel doesn't really have the Moroccan charm of one the Riads but as a traveller who normally stays in more budget accomodation and hostels I thoroughly enjoyed my stay here for not much more money.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kenzi Farah

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#124 Spa Hotel in Marrakech
#127 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Kenzi Farah 5*
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors’ private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district “L’Hivernage”.Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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