Here it is, comprehensive review. Check in staff seemed ok. Only told you anything when you asked them. Niether friendly nor rude. Room was a decent size and clean. Pilows are like rolled up wrags under your head. So uncomfortable. The decor and furniture is pretty tired and needs updating. Had to pay 75dh to use the inroom safe for 3 days. Didn't know this until questioned it at reception. Wifi is very intermittent. Browsing the web is slow and painful and as for streaming music...forget it. Didn't have wifi for a full day. The lifts were never cleaned as the same sweaty body print was on the mirror the whole time we were there. Supposed to be 3 restaurants but only the poolside bar/restaurant was open. We ate there the 1st night. It is a buffet style help your self. Get there early as they dont replenish the food and you will be left with even less of a choice. Especially with the deserts. Breakfast is in the same restaurant. Not a good selection. Only warm food was boiled eggs, some potato dish and tomatoes?? Table full of dry unfresh croisants. Bread you had to cut yourself so everyman and his dog had there hands on the loaf! Fresh fruit that wasn't fresh. Commented on by other guests not just us. If you asked for a bottle of water at your table they made you pay for it! We did find out on the last day you could order omellet. No one offered this to us. Watch out for them coming out because you will probably have to go and retrieve them from someone elses table as they look bewildered why they have omlettes they didn't order. Waiting staff are very intermittent. Very poor all in all. Pool area and gardens are very nice. Towel cabin ran out of towels when we got there at 2pm in the afternoon. Had to wait 40mins for a towel. There are not enough beds for guests and they are all reserved german style by 8am. If you dont do the same you will be on the grass. Beds sit there unoccupied for hours on hours and nothing is done by the staff. Indoor pool is not in use, as is the lobby bar and other areas of the hotel. The decor around the hotel is tired with flaking paint, lifting tiles on the paths etc. This is not a 5 star hotel, anywhere in the world, 3 at best!! Location is ok but it is a 2.5km walk to the center or a 20 - 50dh taxi ride depending on who you ask and time of day.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech