I am always a bit budious when reading other peoples negative reports and am often right to be so, but this time they were right.
It does look and is nice and clean and reasonabley well maintained. Their is a good sized pool with nice gardens surrounding it.
Of the three restaurants it boasts one is for meals that are booked with the accomodation (B+B, H/B etc) so no good if you are on B+B and want an evening meal, one was closed and the other had very little choice and the menus were only about 25% of it in English so without speaking a little bit of French you would struggle.
Of the two bars again one was closed.
The room was clean and as per usual a double was two singles pushed togeth but they were very big and comfortable. The bathroom and toilet were seperate which in a country where a lot of european visitors get a bat tummy is a good thing. The bathroom was roomy and well furnished and the rest of the room was reasonabley furnished and adequate.
The toilet had an extractor fan in the ceiling which I assume was supposed to come on with the light as there was no other switches but didn't work making the 5 foot by 3 1/2 foot room an unbearable sweat box. The air con worked but was a bit weak and although it did eventuall cool the room but if you were out the cleaners would turn it off when they did your room so you came bake to an oven that took several hours to be cooled again. No good if you're just popping back to your room for an hour or two before going back out.
Unfortunately in the attempts to keep things cool everywhere is marble so corridors echo and amplify every bit of noise including other guest slamming doors shut and being very loud on the way to their rooms at 3 and 4 am.
There are a lot of comments about rude and unhelpful staff and I have to admit this was true on our visit. There was one lady when we checked in at reception who was lovely and very helpful, the rest throughout our stay were rude and unhelpful. After reading other peoples post about it appearing that the rudeness was aimed at people who didn't speak the local language or French we thought it would be ok for us as my partner speak a reasonable amount of French and I speak a small amount but enough to get by in France. This was not the case, despite our french the staff were still rude and unhelpful. When you travel in europe and at least try to comunicate in the languages of the country you tend to earn some respect for at least making the effort but not in this hotel, yet when dealing with other guests that were french and even some spanish and italian guests they were completely different in their attitude. This was not just reception staff but restaurant staff too. The only ones that made any attempt to be friendly (apart from the one lady at reception) were the cleaners, I wonder why that could of been???
Breakfast is the usual for North African countries such as Egypt. Lots of breads and jam, some chease and cold meat, a selction of fruits, some hot foods (local sausagges and potato gratin of sorts) and an omlette chef. There was also a lady cooking a local style pancake outside and some salad but do remember that like other countries the salad is washed in tap water so can lead to upset stomachs if you're not used to it. All in all not as bad as people were saying, however we did get down to breakfast early so we could go out and about befor the sun got up.
The staff in the resteraunts were again unhelpful and somewhat rude towards us as English chosing to bring tea and coffee to other nationalities that arrived 10/15 minutes after us before us. On one morning I went and got the coffee and milk pots myself from the serving station to the upset of the waiter, the next morning he didn't prioritise others over us but vertualy slammed the pots down when he brought them over sporting a face like a smacked bum.
All in all I would say this is probably a nice place if you are Morrocan, French, Spanish or Italian, but if you are British then I recomend you find somewhere else to stay.
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech