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“Good for Morocco, great pool and location” 3 of 5 stars
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
5.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #318 of 462 Hotels in Marrakech
nyc
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Good for Morocco, great pool and location”
3 of 5 stars Reviewed June 22, 2013 via mobile

It has a first rate pool with lots of foreigners. The rooms are nice, and clean by Moroccan standards - though this means you likely will get stains on your sheets. The location near both the old and new city is very good. Do NOT waste your money on their breakfast. It was truly useless. There is no good food except the pancake lady who is there for only half the time and their coffee is just awful. They do charge extra for any amenity (except Wi-Fi), this includes using the gym or safe.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,056 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Brighton, United Kingdom
1 review
4 of 5 stars Reviewed June 21, 2013

Just got back from 3 nights at the Kenzi Farah. Overall the hotel matched our expectations. Staff were generally friendly, (a few grumpy ones at reception), but otherwise very nice! The room was clean, spacious and modern. Pool was refreshing and sunbeds were plentiful (although some people got up very early to reserve them). Plenty of space in the beautiful gardens if the beds are taken. Breakfast was good with a variety of food / drink... pretty standard for a 4 star hotel.

The hotel is located approximately 20 minutes walk to the old town / central square / crazy souks...come out of the hotel, turn left and left again. (Best seen at night). 20 minute walk to the new city...come out the hotel and turn right and then second right. You'll see a little more civilisation - shops, crossings etc! Try and get your hands on a map before you arrive (they don't have any at reception and charge you for one at the shop within the hotel).

Room Tip: Rooms at the back of the hotel are quieter. If you want a balcony make sure you request one as only...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 22, 2013
We are delighted to hear you had a wonderful stay with us at Kenzi Farah Marrakech.They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2013 via mobile

We stayed here for 5 nights after booking through Groupon, and were really apprehensive after reading lots of negative reviews on Trip Advisor.....in spite our worries, the hotel was excellent!! Really nice and welcoming staff who genuinely couldn't do more to help you with anything you need, great sized rooms and a beautiful outdoor pool. Definitely don't worry about some bad reviews, we had a great time staying here!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 22, 2013
Thank you for choosing Kenzi Farah on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Top Contributor
138 reviews 138 reviews
47 hotel reviews
Reviews in 50 cities Reviews in 50 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed June 16, 2013

We stayed at the Kenzi Farah for two nights as part of an 8-day tour of Morocco with Gate 1 Travel. The hotel has all the usual Western amenities and is quite comfortable. The grounds are sprawling--the building seems to be almost all one level--so walking around can take a while. The rooms where fine--nothing memorable, either way, so they will serve their purpose for you, I am sure. The breakfast was substantial and will be perfect for fueling up before a day of seeing Marrakesh. On the way to the breakfast room is a decent gift shop as well. There is a dimly lit but spacious bar area one level down from the main lobby, where you can get pricey drinks and relax. Since we arrived at the hotel rather late in the day and did not want to venture out exploring, we ate dinner at the Italian restaurant on the premises. It took some doing to find it, as it was not marked with a sign and required walking and walking about the property! Once there, we found the restaurant vacant except for one other table and were not sure if it was actually open. One poor waiter was trying to service our rather large group (about 8) in addition to the occupied table and then the ones that became occupied later. He worked so hard we had to give him a decent tip. I thought the food was fine but another group member would not eat hers. Oh well--to each his own, and I don't like to complain in a foreign country.

You can walk to the famous main square from the hotel but it is a hike. We actually walked BACK from the square and got a bit lost, but eventually found it. Since we are not big shoppers, our favorite part of the square was getting a railside table at a restaurant above the square around sunset to watch the beautiful view and people-watch. There are no alcoholic drinks served there, but you can get a soda and stay as long as you like. Highly recommend this! The square comes alive as the sun sets: vendors begin setting up their food stalls, which are an experience to walk through. Take your time and enjoy!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 22, 2013
We are delighted to hear you had a wonderful stay with us at Kenzi Farah Marrakech.They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 14, 2013

We booked the Riad in Medina but after going there we decided not to stay there ( terrible surroundings) and booked Kenzi Farah in the new city. It was ok. The standards are very low in Morocco therefore I guess this is as good as its gets. Be ready to wait...everywhere...check -in ( 40 min...with no line ), restaurant. I guess it is normal. Food was ok. After all Marrakech was a big flop. Wish we would go to some other place instead but we got carried away with all the "great reviews".

Room Tip: Rooms are large but dull...kinda sad looking
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 10, 2013

Excellent hotel! Great rooms and amenities! We had a great stay. The breakfast and dinner were really good with lots of options. The hotel is very well located. The rooms are great and very clean. we had a problem with the first room and they changed us to a better one with the beds we need it (we were in three and needed two double beds). We recommend it.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 22, 2013
Thank you for choosing Kenzi Farah on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
1 review
2 of 5 stars Reviewed June 10, 2013

I was one of those persons who never believed in trip advisor until now. Having read some reviews before going I was sure that the hotel and location wasn't that bad and that many thousands of people who had gone just hadn't put anything on trip advisor...how wrong was I. The hotel was certainly not a 5*. If you compare it to say a premier inn then premier inn is a 5*.There are so many things to say but to shorten the list if I can; rude hotel staff, expensive drinks (for example nearly £5 for a small bottle of Heineken), cold food when it should be hot (this is the buffet restaurant for those who are half board), not fixing broken/leaking mini bar when complained on the 1st, 2nd and 3rd day, dirty cups at breakfast and dirty milk jugs (food or something on them, haven't a clue when they were last washed or wiped), food on restaurant walls, do not cater for children at all if you have fussy eaters, do not pass on information from holiday rep so it wasn't until he called me the following day to ask why I wasn't at the welcome meeting did I find out, charge for use of the indoor pool, left us without water on day we left for 2 1/2 hours by which time had to leave the hotel, tried to charge 300MAD for keeping the room on for an extra 2 hours although when I told them they had charged the same per night B & B for my friend to stay I then got the reply "well just for you we wont charge". You seem to have to tip for absolutely everything if you didn't want to be looked at like dirt. My friend who came for the last 2 days of the holiday shared our room. The extra bed turned up the following afternoon so one of us had to sleep on the floor. Location is not easy walking distance to the Medina especially if you are just a couple of girls. No maps handed out, despite asking always told later. The sun beds you need to grab early as they don't have enough for the size of the hotel. the hotel rooms are very worn (well mine was). Agree with another review which says don't let the pics & the outside fool you. Took a guide to the Medina but spent most of time worrying where he was as he seemed happy to just leave me and my daughter in an area we had absolutely no knowledge off and surrounded by locals - very intimidating to say the least. And just to top it, in case you are never told when you get to your hotel, you are told that you have to pay local taxes. I accept it is not that much, 28 MADs per person per day, but for a bigger family this can certainly be just another expense they were not prepared for as I wasnt. The good things in Marrakech.....the weather, the company you go on holiday with, unfortunately I cannot think of anything else good to say!

Room Tip: Wouldn't like to say.
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kenzi Farah

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#128 Luxury Hotel in Marrakech
#129 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Kenzi Farah 5*
Number of rooms: 385
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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