I was one of those persons who never believed in trip advisor until now. Having read some reviews before going I was sure that the hotel and location wasn't that bad and that many thousands of people who had gone just hadn't put anything on trip advisor...how wrong was I. The hotel was certainly not a 5*. If you compare it to say a premier inn then premier inn is a 5*.There are so many things to say but to shorten the list if I can; rude hotel staff, expensive drinks (for example nearly £5 for a small bottle of Heineken), cold food when it should be hot (this is the buffet restaurant for those who are half board), not fixing broken/leaking mini bar when complained on the 1st, 2nd and 3rd day, dirty cups at breakfast and dirty milk jugs (food or something on them, haven't a clue when they were last washed or wiped), food on restaurant walls, do not cater for children at all if you have fussy eaters, do not pass on information from holiday rep so it wasn't until he called me the following day to ask why I wasn't at the welcome meeting did I find out, charge for use of the indoor pool, left us without water on day we left for 2 1/2 hours by which time had to leave the hotel, tried to charge 300MAD for keeping the room on for an extra 2 hours although when I told them they had charged the same per night B & B for my friend to stay I then got the reply "well just for you we wont charge". You seem to have to tip for absolutely everything if you didn't want to be looked at like dirt. My friend who came for the last 2 days of the holiday shared our room. The extra bed turned up the following afternoon so one of us had to sleep on the floor. Location is not easy walking distance to the Medina especially if you are just a couple of girls. No maps handed out, despite asking always told later. The sun beds you need to grab early as they don't have enough for the size of the hotel. the hotel rooms are very worn (well mine was). Agree with another review which says don't let the pics & the outside fool you. Took a guide to the Medina but spent most of time worrying where he was as he seemed happy to just leave me and my daughter in an area we had absolutely no knowledge off and surrounded by locals - very intimidating to say the least. And just to top it, in case you are never told when you get to your hotel, you are told that you have to pay local taxes. I accept it is not that much, 28 MADs per person per day, but for a bigger family this can certainly be just another expense they were not prepared for as I wasnt. The good things in Marrakech.....the weather, the company you go on holiday with, unfortunately I cannot think of anything else good to say!
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech