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“Nice Place With Not-So-Nice Reception Desk” 4 of 5 stars
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
5.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #321 of 461 hotels in Marrakech
Campbell, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Nice Place With Not-So-Nice Reception Desk”
4 of 5 stars Reviewed June 5, 2013

This is really a very nice hotel: clean, good restaurant, good location, great pool area, etc. Too bad the reception desk person evidently had an attitude problem. When we checked in I noticed that the AC didn't seem to be working properly so I told the "responsible party" at the reception desk about it on our way out to dinner.

When we returned it was clear that nobody had done anything about the AC, and now the room smelled like a sewer. I went back to Reception, and the woman there didn't seem to believe me when I told her the problem. She finally sent a technician who confirmed our problem, and we were moved to another room that didn't have the same problem.

The rest of our stay was pleasant.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 6, 2013
Thank you for choosing Kenzi Farah on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Essex, England
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 28, 2013 via mobile

First impressions were nice but on arrival we had to ask to change rooms as we were put at the very back of the hotel over looking a roof top full of sand bags. We was also questioned at reception where we booked and how much we paid don't know if they a difference to the room we got. We did get moved to a much better room overlooking the pool after dragging our bags about and feeling tired from being up since 2 am travelling.
The room was nice and pool area was lovely. Food was good and lunch was well presented and tasty but was a bit pricy. Drinks in particular was expensive 2 small glasses of wine was about £8.00.
The main thing that let this hotel down was the staff, reception staff were rude and unhelpful and the pool side restaurant staff were slow and miserable not what you want when on holiday, it seemed the older staff were the worst.
My girlfriend went in to the toilet at one point and the staff were smoking in there not what you would expect at a 5 star hotel. We also heard one of the pool bar managers recommending to stay at the Sofitel which doesn't fill you with confidence.
The bar in the evening wasn't open once while we were there and it wasn't like we went out of season, looked like a nice bar through the locked doors but a shame we couldn't use it.

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronx, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 26, 2013

We recently came back from a tour in Morrocco. Unfortunately to say, Marrakech left us wanting more. This hotel made it a bad experience to say the least. The shower curtain was awful looking, the ivory white that was once there is now beige with rust and mold on it. It didn't cover the whole bath tub, so as we were taking a shower, water would also spill out of the edge of the tub and wet the floor. We had to use most of our towels and ask for more every day. There was hot and cold water with good pressure, however the piping of the shower broke on us three times causing water to burst out of the pipes and essentially wet the whole bathroom.. walls, mirrors, and the floor. The first two times we had to take a shower with a water bottle. My boyfriend was creative and ended up having to cut the water bottle in half and use it to pour water from the main faucet on ourselves. The first two times we called to fix the problem, the guys just tightened up the pipe when the pipe really needed to be changed completely. The third time it happened on the morning that we left and the guy that came to fix it was bright enough to change the whole pipe. That was our first decent shower in Marrakech. If you thought that was bad, READ THIS.. one morning I noticed droppings on the floor around the complimentary fruits and pastries that the hotel gave us on arrival. When I looked up, there were teeth marks on my apple, crumbs around the pastry plate and the plastic wrap was bitten through! THERE WERE RODENTS in the hotel room. The first time that we told the receptionist she gasped, and said we'll have someone come up but no one did. The second time we personally told the receptionist in the lobby and his face didn't even flinch. He said he will have someone come up but no one responded to our complaint! So does that mean it has happen before?! DISGUSTING! There's more, one of our tour members found bird droppings and a gigantic bird in her room !!!! Seriously, you can't make this up. The breakfast appeared nice... but it was not tasty at all. The bread was hard like a baseball. In fact, after our incident of rodents, I was hesistant to eat. Also, I do not think they have a king size bed, we came as a couple and despite making prior arrangements, we ended up getting a room with two full size beds.

Ok so now for the good points, I like to be fair... the room was very spacious, good for two. Spacious closets. Clean air, no smells. We had a view of the pool. There was a separate bath and toilet. The toilet also had good pressure and allowed privacy. There was an electronic key so it is modernized.

Over all, we DO NOT recommend this hotel. The circumstances were totally unacceptable. We expected much more for a hotel in Marrakech, a city that everyone raves about!!! It definitely did not impress us. The only reason why I gave it two stars is because the lobby looked beautiful.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
1 review
5 of 5 stars Reviewed May 24, 2013

I had a great stay in this hotel. My compagon and I stayed in a suite overlooking the beautiful pool! the service is excellent and the restaurant is very good! the a la carte menu is exquisite.
the spa is a true temple of well-being!
I recommend this hotel because I spent 5 amazing nights!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 6, 2013
Dear guest,

We are delighted to hear you had a wonderful stay with us at Kenzi Farah Marrakech.They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 23, 2013 via mobile

I found this a perfectly acceptable hotel, but with nothing particularly outstanding about it. Room was a good size, well appointed... Maybe a bit tired in the decor stakes, but fine. The staff were friendly, efficient and willing to help, breakfast was pretty good - lots to chose from - and the hotel was generally pleasant, including a nice pool area.
Location is great. Close to the airport (but you're not disturbed by noise) and also close to the city centre and all it's attractions. Having said that, it is in an area which is all hotels, so you've really got to either stay put for an evening or get a cab into town. There isn't a great deal within walking distance except other hotels and a few hotel-y restaurants.
But all in all a good place to stay. It won't set your world alight, but you could do a lot worse.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 6, 2013
Dear guest,

We are delighted to hear you had a wonderful stay with us at Kenzi Farah Marrakech.They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerpen
1 review
5 of 5 stars Reviewed May 22, 2013

The Hotel was nicely equipped. Clean rooms! excellent service. the swimming pool was nice and clean, a bit of music on the background would have been even better. Excellent location , close to the nightscene. hotel staff was very friendly and helpfull.

Room Tip: rooms in the backbuilding are less noisy!
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Responsable relations publiques at Hotel Kenzi Farah, responded to this review, June 6, 2013
Thank you for choosing Kenzi Farah on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed May 17, 2013

Waited over an hour to get checked in only to be told that there was a power outage in the city and no air conditioning in the rooms. However, there was power in the lobby and in some of the rooms. Total falsehood - walked next door to the Golden Tulip and there was no problem with power. Toilet overflowed from room above, one of our group had no toilet, had to use lobby toilet. Staff at desk did not care that there were problems and seeked no solution. Terrible experience. - do not recommend Kenzi hotels - bad experience at both Marrakesh and Ouarzazate.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Kenzi Farah

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#126 Spa Hotel in Marrakech
#129 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Kenzi Farah 5*
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors’ private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district “L’Hivernage”.Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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