Having booked this hotel for a week and then read the many negative reviews after booking, we were concerned that we had made a big mistake.We were pleasantly surprised -the hotel was in a good location for getting to the main square, about a 20 min walk to Jemma El Fna--turn left out of the hotel, left at 1st crossroads and keep walking in a straight line through the Bab Sidi Ghrib Gate until you get to Avenue Mohammed V, turn right, the road leads to the Square and the Koutoubia Mosque . The facilities were fine and clean. We had no complaints about our large room which was throughly cleaned daily by a very pleasant woman. The hotels grounds were always spotless as was the pool area, though whilst we were there it was not warm enough to swim. The towels we were given to put on the pool side seats smelt strongly of sun tan oil - we felt they could have done with a wash.
Tremendous choice for breakfast, which went on for 4 hrs --no complaints at all.
We would have liked to have used the indoor pool but felt that their daily charge for this- 100dh per person was a bit too expensive.
Our main complaint was the rudeness of the staff on reception--they often totally ignore us even though no one else was standing waiting at the desk. They were not keen to give us any information about anything or what they gave us was totally wrong. We only had breakfast booked for the week--on the 1st night -we were tired just wanted a quick snack- enquired if there were any resturants/ cafes in the area-" No, they are a long way and are expensive" during the week we discovered "Caruso", a 5min walk away on Mohammad V1 Avenue were we both ate very well for under 100dh. On checking out-check your bill carefully! ! We couldn't decide whether they are like this with all their guests or is it just British guests and/or women.
Overall a good secure hotel 4star rather than 5star- just don't expect good customer service from the reception staff.
- Also Known As:
- Kenzi Farah
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Hotel
- Kenzi Farah Marrakech
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors’ private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district “L’Hivernage”.Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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