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“Has seen better days” 3 of 5 stars
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
5.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #315 of 461 hotels in Marrakech
Alexandria, VA
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Has seen better days”
3 of 5 stars Reviewed March 5, 2013

The common areas of the hotel are lovely but do not make up for the extremely dated rooms. My room while comfortable left a memorable impression with the clogged sink and outside noise that made it impossible to sleep one night. They did come and fix the sink but waiting around for a plumber on my vacation is not something I planned to do. I was thankful it was just my sink that was clogged as friends' toilet did not work. My room overlooked the front entrance of the hotel and I was kept awake one night by guests having LOUD conversations and fights in the entrance of the hotel. All in all, the room was clean and in a great location within easy walking distance to the Souk. Request a room facing the gardens when you stay there.

Stayed January 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Bristol, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 5, 2013 via mobile

Lastminute.com describes the Kenzi Fahra as a '5 star, luxurious hotel', unfortunately I would have to disagree! It's not 5 star or luxurious but it is a nice enough hotel in a great location for seeng all the sights of Marrakech without being in the centre of the Medina.

We actually booked this hotel as a "top secret hotel" so had no idea what we were getting! We just wanted a good location and an outside pool area. When we arrived a big coach trip had just shown up so the reception was chaos! The first room we were given was quite a walk from the main hotel and had twin beds, so back to reception we went. The second room was in the main building but had no balcony and also faced the main road. The safe didn't work and the shower worked in bursts of hot water (the rest of the time cold). After a night of traffic we asked to change rooms again. Our third and final room was fine, although the AC didn't work and the shower was either scorching hot or freezing cold!

On the bright side, the service (reception, breakfast) and food selection available at breakfast were brilliant. The pool area is also nice and clean, and comfortable.

Would I recommend this hotel? Sure. If you don't mind big touristy hotels! We felt safe here and it was nice to be able to escape the craziness of the Medina by jumping in a taxi or walking back (20 mins).

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehorse, Canada
Top Contributor
113 reviews 113 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 4, 2013

This is a large hotel which has an outdoor pool and nice garden. We didn't spend a lot of time at the pool or the graden as it is within plesant walking distance of the Square and markets.
The room was comfortable with Wi-Fi which worked sporadicaly. It works well in the lobby.
Breakfast was plentiful and good. We did not eat other meals there.
Staff was not overly attentive but helpfull when asked for assistance.
The room was hot even though we had the heat off. Opened the windows during the day but could not leave them open during the night because of street noise.

Room Tip: The courtyard rooms are very quiet. We were street side and could not leave the window open at night...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review, March 6, 2013
Thank you for taking the time to share your impressions after your stay at the Kenzi Farah.
We are pleased that you had a pleasant stay.
We would be glad to welcome you in the near future at the Kenzi Farah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

22 to 27 Feb 2013
Set in gorgeous gardens, the Kenzi Farah is in a really good position for the main attractions of Marrakech. The atmosphere is of true Moroccan warmth and liveliness. The first night in the dining room, with its live local musicians, reminded me of a big Italian family restaurant. The hotel is built on a massive scale (700 plus guests) but clever architecture divides it into intimate corners and enclosures, for example around the big pool there are sheltered pergolas where you can have meals or mint tea and admire the unusual trees and shrubs in the gardens.
And the food! Even we four vegetarians found plenty of delicious, healthy and beautifully presented dishes at every mealtime, especially the ‘salades cuites’ so renowned in Moroccan cuisine. The desserts are out of this world high class French patisserie like Gateau St Honoré, Mille feuilles, Rasperry crème brulée…
The Kenzi Farah wears its five stars lightly, not in a forbidding way but in a warm, inclusive way. In the lobby, a man sits in traditional ‘djelaba’ dress waiting to serve you a complimentary glass of mint tea. A shoeshine ‘throne’ stands nearby. .
The rooms are spacious and comfortable but not remarkable – a lack of drawer space was my only criticism. However the plasma TV had many more English speaking stations than any Moroccan hotel we’ve stayed in, and the strong water pressure made for power showers and quick-filling hot baths.
The Kenzi exudes the best of Moroccan hospitality, not just in its comprehensive facilities, but in the many warm and thoughtful gestures of its staff, who anticipated our individual needs and tastes to a remarkable degree. On the day we left, they allowed us to stay on in our room till 4pm at no extra cost to allow a disabled member of our party to rest before our journey home.
As I write, I’m missing those desserts…
SJL Room 3002

Room Tip: Facing the gardens
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review, March 6, 2013
Thank you for taking the time to share your impressions after your stay at the Kenzi Farah.
We are pleased that you had a pleasant stay.
We would be glad to welcome you in the near future at the Kenzi Farah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Virginia
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 1, 2013

The Kenzi Farah is a very large hotel that encloses a garden courtyard. It is a very peaceful place, considering that most of the guests are with tour groups, sports teams, and business conferences. Our room was large, clean, and quiet.

The hotel is in an upscale neighborhood about a thirty minute walk to the Djemaa el-Fna square. Cabs are lined up in front of the hotel, but we were advised to walk a few hundred yards and then hail a cab to get a better price. Local guides say that you should not pay more than 20 Dirham for the cab fare during the day, 30 at night. Most drivers ask more than twice that amount. If you are tired meet them halfway, otherwise walk away and another driver will likely come up and accept your price.

The restaurant at the hotel was much better than we expected. We had two of our best dinners in Morocco there and the wait staff was better than in most hotel restaurants.

Breakfast was included with our room. It was a bit difficult to get the staff to bring coffee, napkins, silverware, etc. and the dining room was sometimes crowded, but it was a better breakfast than you get in most hotels. A breakfast highlight was the Berber lady who would serve you fresh baked flatbread.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKenziFarah, Directeur général at Hotel Kenzi Farah, responded to this review, March 2, 2013
Thank you for taking the time to share your impressions after your stay at the Kenzi Farah.
We are pleased that you had a pleasant stay.
We would be glad to welcome you in the near future at the Kenzi Farah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 1, 2013

This hotel looks like a 4 star property from the outside but once you go inside you see where the cost cutting has been. The WiFi, which should be a pretty basic amenity at this point if you are catering to western groups, was abysmal. The breakfast was only ok but the location was good and the room was comfortable. Only there for 2 nights but the WiFi issue was an irritating minus to the entire stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrow, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2013

This hotel is very dated and tired looking. On the plus side, it was clean and the staff were helpful. I also appreciated the location, it was half an hour walk from the Medina, which was perfect and the hotel was good value cost-wise. The breakfast buffet was good, especially the pancakes! However, The rooms were nothing special, the wi-fi was intermittent, no tea-making facilities or use of an iron. The hotel is in dire need of modernisation and some attention to detail is required.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kenzi Farah

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#122 Spa Hotel in Marrakech
#126 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Kenzi Farah 5*
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors’ private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district “L’Hivernage”.Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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