This hotel can hardly be described as a 5 star hotel no matter what country you reside in.
The place is lacking in so many areas however if anybody with half a business brain took it over and managed it properly things could be improved with little cost and time.
The staff on the main desk were ignorant of the fact that people were paying good money to stay there and were arrogant in their approach to any matter. All staff spoke little English not that i expect fluency within a foreign country however i do expect to be able to communicate with staff on any matter in a so called 5 star hotel.
The hotel room was dirty with curtains smoke stained throughout and mould stains around the shower/bath sealants. The restaurants on site were ok however menus were not in English only French and the food was of a sub-standard quality throughout apart from breakfast which had a decent choice for all.
The staff in the Spa need to understand that guests pay their wages and i do not expect to be shouted at for a 100DHS on numerous occasions because i was swimming in the pool even though it was included in the price (again an English lesson might help?)
Overall this hotel is in need of minor repairs in so many places ie; cracked tiles, painted woodwork, weathered seating by pool that it would not take a lot to bring it up to a decent standard but 5 star it 'ain't!!!!!!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more less
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- Also Known As:
- Kenzi Farah Hotel Marrakech
- Kenzi Farah Marrakech