I have given this hotel one star, only because there is no option to award no stars at all. Staying in this absolute dump has been up there with the worst experiences of my life...While I realise this may sould a bit extreme I can assure you I am not exagerrating at all. The fact this run down, dirty, dump, full of the rudest people I have even had the misfortune to encounter calls itself a 5 star hotel would be laughable if it wasn't so upsetting for those that end up booking and staying here.
The rooms are filthy, and I have evidence of thick dirt taken using my iphone camera, there are ants all over the floor in the bathroom and our sheets were not changed for the entire duration of our stay! (forget using the doorsign asking the maids to either clean or stay out of your room, they come in and out at will all through the day regardless, though I can't think why because they certainly aren't cleaning...perhaps this is why so many of the 'safes' don't work!) The air conditioner doesn't work properly, which in summer makes it unbearable, the fridge doesn't work, and you have to pay for the use of the safe...which we tried to do only to find that the safe in our room was broken too. shock.
The staff on reception are not merely unfriendly, they are downright rude, sometimes bordering on aggressive - especially towards women I have to say. It became so intimidating and tiring to try and talk to them in the end that we just gave up and sought solace in a nicer hotel through the days.
We ate breakfast on the first day, which seemed okay until we noticed that the same food (including listeria harbouring cold meats, soft cheeses etc) had been left out in the sun from 6.30am until 10.30am and quite a lot of it was covered in flies!I genuinely feel that we were lucky not to have had severe food poisoning from this. I am aware that several people staying in the hotel during this time were not so lucky. We attempted to buy out own breakfast from a supermarket (no foods which need to be refrigerated obviously as the one in the room doesn't work remember!) but we were stopped from bringing any outside produce into the hotel, including water! This really is a travesty seeing as they charge at least ten times the going rate for a litre of water.
It really felt like there was no escape here at all, It was a constant battle just to get through the day here. Even the pool area was pretty grim. Firstly you need to get up and down by the pool at around 7am to reserve sunbed if you want one...whether or not you are an actual paying guest at the hotel doesn't seem to matter, local families just turn up and use the facilities with no intereference from the staff. the pool itself was difficult to use as it was jam packed each day from about 8am to 7pm with Moroccan children, and I mean jam packed to the point of being not only extremely unpleasant but also unsafe. The towels they give out are clearly dirty and the smell is enough to turn even the most iron of stomachs!
I really could go on the talk about the monotomous evening entertainment, the room service that takes two hours and is then incorrect and overcharged, and the lifts that don't work, but I'm already feeling depressed enough after having to relive this horrendous experience. I only hope that this is enough to put you off booking this hotel. You will regret it if you do.
Oh and lastly I should warn you that we actually witnessed staff writing their own positive reviews for the hotel on trip advisor while we were there to counteract all of the negative ones, You should be extremely wary of positive reviews about this hotel.
Go to a different hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.