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“Disappointment” 2 of 5 stars
Review of Es Saadi Gardens & Resort - Hotel

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Es Saadi Gardens & Resort - Hotel
5.0 of 5 Hotel   |   Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #272 of 481 Hotels in Marrakech
Cairo, Egypt
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Disappointment”
2 of 5 stars Reviewed June 30, 2013

The hotel compared to the palace next door just in terms of lobby and general I pression is very poor like a low 3 star hotel. The rooms are quite small for the location and the furniture and carpeting is just horrible looks like 20 years old. I had to call housekeeping 3 times to get all the bathroom amenities as every time I needed to use something I found it was missing. Plus they told me no conditioner is available they finally gave me one from the palace. The so called spa is very poor with small rooms and a tiny changing room. The lobby bar has no skilled bartender they do not even know how to make a cosmopolitan ..... And my room had a view of the street and was noisy...

Room Tip: Not with a view of the street for sure
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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642 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
  • French first
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English first
Hereford, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 17, 2013

We have just returned from a 4 day stay at this hotel. The moment you arrive you are treated with the greatest respect. Doors are opened, luggage is taken care of. We asked to upgrade to a suite, there wasn't one available in the hotel so they offered one of the bungalows opposite the pool. This was spacious and had a lovely large bathroom. The furniture was traditional but somehow made the rooms look dark. We were right opposite the pool which was ok but lacked a little privacy compared to a hotel room. It was extremely relaxing with the sound of water trickling in the pool and the birds singing amongst the trees. We used the spa so as to experience a hammam. This was definitely an experience! Good fun. The spa in the palace is luxurious but double the cost. We went into the palace part of the hotel....beautiful. The gym is situated here and is very clean and spacious. We went into the casino which can be very smokey, but had an enjoyable time. The restaurant in the hotel is very good with excellent service, not cheap but worth at least one visit. Breakfast was plentiful and very relaxing and you could enjoy it either indoors or in the garden.
We ventured away from the hotel to visit the souks etc, best to take a taxi, they can take you straight there, this cost 50 dirhams. You cannot get maps free of charge so might be best to print some off before hand. Overall, we had one of the most relaxing short breaks in a long time. We could not fault the hotel or the staff.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 11, 2013

If you are looking for 5* then you will be disappointed, like most of the hotels In Marrakesh there is an 80's feel to this place BUT that seems to be the case for most of the mid range hotels in the resort.. That is my ONLY complaint of this hotel

we booked into an Atlas suite and it was so spacious we started to refer to it as a flat, a small one mind !! we did take a peek in a few of the rooms and some had slightly better bathrooms but apart from that they were all very similar.. very clean and with spacious balconies.. The kitchen areas though needed some attention

All that said the concierge and the service in general was absolutely 5*. This hotel should pride themselves on their main attraction.. knowledgeable friendly staff and what felt like an extremely safe environment. The grounds are also stunning and the food superb in the evenings and just the ticket in the days!!

Be aware Marrakesh is only slightly cheaper than England though, this isn't a low budget holiday an 5 days is enough there is very little to see there.

Room Tip: Definately spend the money on a suite, you wont be disappointed
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 11, 2013

Honestly this is right on the cusp of being a five star review, but I get the feeling our stay was so excellent because we went off season.

We stayed in the Atlas Suite on the corner of the hotel and thought it was overall lovely.

Positives
- The suite was massive, and the cleaning staff were in and out every time you left to turn down the bed, hoover and tidy behind you. Incredible service.
- The concierge staff were incredibly helpful, polite and welcoming. The vast majority of the staff were, but the concierge's and the restaurant staff spoke the best English.
- The bed was enormous. You could go with a friend and share the double bed without ever even touching.
- The restaurant was absolutely delcious, half board would be a wise investment.
- The pool was kept clean and sparkling, and pleasantly cool when you were trying to escape the merciless heat.
- The grounds were beautiful, and use of the gym facilities in the palace was very welcome and extremely convenient.

Negatives
- the mountains were partially visible on a couple of occasions, the room is advertised for it's stunning view of them but the air is constantly full of sand/heat haze at that distance and you never see them.
- There was an incongruously grotty kitchen in the room. Everything was rather plush and lovely and freshly painted then there was this little box of crap tiles and lino. It was actually quite funny, in a surreal way.
- It's French Morocco, so the staff speak Arabic (faarsi?) and French, with English being a second language, not really a criticism but it made ordering lunches by the pool a bit of an adventure.

It's definitely a five star hotel from the 90's or so, but what do you expect in Africa? I can't even understand the one star reviews I've seen on here after having visited.

Room Tip: Get friendly with the concierges ASAP.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2013

Es Saadi is set in luxurious immaculately kept gardens.
The staff are really friendly & charming-as are most Morrocans!
The hotel is a peaceful oasis only a ten minute walk away from the bustling Medina.
Go for a day into the Atlas Mountains-use a taxi driver as your guide for the day-agree your price first. Much cheaper than an official tour! Buy your souvenirs from the Berbers in the mountains-cheaper than in the souk-pay about one third of the first asking price.
Hotel mahmounia is worth a visit for cocktails but is certainly no more beautiful than the Es Saadi palace!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damerham
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 28, 2013

The staff were nice and the breakfast area was very pleasant and a superb choice of food.. A very big complex with a variety of places to eat, boutiques and spa area. Our room unfortunately let it down though as it was very small with a minute, dirty balcony and the bathroom was not too clean with a cigarette burn on the toilet seat.

We had been told that the hotel was only 10 minutes walk from the Square and Souks but it was so much more than that and also along busy roads. We are fairly agile and fit but we did the walk once and got taxi's after that as it took so long and also was not a good walk to do at night.

Room Tip: Not a room facing onto the road.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 22, 2013

We stayed 2 nights at this hotel as part of an organised tour of Morocco - as the cost was included in our tour we are unable to comment on "value".
We really liked this hotel, but would probably class it as more of a 4 than a 5 star. It was clean and tidy and the staff were friendly and helpful with the possible exception of the pool area/bar staff who seemed very disorganised (too many managers, not enough workers) - it took approximately 30 minutes to get 2 beers! We had one dinner at the hotel, which was part of the tour and a fixed menu - pretty average. The breakfast is a great location by the pool, but again, average.
So a couple of niggling complaints, but overall a good hotel and would happily stay there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Es Saadi Gardens & Resort - Hotel

Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Marrakech
#116 Spa Hotel in Marrakech
#139 Luxury Hotel in Marrakech
#158 Family Hotel in Marrakech
#187 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Es Saadi Gardens & Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
An historical institution which opened its door in 1966. Fully renovated in 2005, this 5 star hotel mixes a unique nostalgic style with the latest hi-tech amenities. Top-level services are overseen by a “golden keys” Chief Concierge. Full access to all resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing.Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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