We have just returned from a 2 night stay here and can honestly say it was one of the most over-rated and over-priced dumps I have ever stayed in!
The hotel stinks of stale smoke and the rooms have a stench of drains.
The air conditioning has no temperature control and blows out hot air when turned on, making for a really unpleasant sleep. We did ask about the temperature and were told it was hot because it was their winter (in March with 30º) and if we didn't like it we should open the doors, which opened onto a loud casino!! The next day we asked if there was a fan in the hotel that we could use but were told they had all been taken already by other guests! We found out later that the air con was broken and had been for months!
The hotel was also very tired and depressing and looked like a Spanish resort from the 70's, with the price of a luxury 5* hotel in Dubai!
The swimming pool is not heated but ok as the weather was lovely and warm in the day so a dip in the pool was nice and refreshing.
There seemed to be a lot of staff around the hotel, but none of them knew what they was meant to be doing and seemed to find the quietest parts of the hotel to avoid any kind of work, especially around the pool where we found it very amusing watching the complete incompetence of their standard of hospitality and professionalism. That is, until we tried getting some lunch, which involved 2 wrong drinks, cold food after 40mins wait, guests leaving before their food arrived after waiting too long, staff crying because they was being shouted at by the bar manager and wrong bills being handed out!
Breakfast is also very poor, with buffet being offered, all of which was cold, bland and cheap, especially the coffee which resembled some kind of luke warm chicory treacle sauce, although washing it down with powdered orange squash (which in a country covered in orange trees seems ridiculous) is not a taste i'd recommend!
Overall I would highly suggest avoiding this hotel with it's useless, arrogant staff and smelly hot rooms - it makes a Premier Inn look like a 7 star resort!! We counted several hotels within 200yrds of this dump that we wished we had stayed at instead!
- Official Description (provided by the hotel):
- An historical institution which opened its door in 1966. Fully renovated in 2005, this 5 star hotel mixes a unique nostalgic style with the latest hi-tech amenities. Top-level services are overseen by a “golden keys” Chief Concierge. Full access to all resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing.Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more less
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- Also Known As:
- Es Saadi Marrakech
- Hotel Es Saadi