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“We looked for things others grumbled about, in vain.” 5 of 5 stars
Review of Es Saadi Gardens & Resort - Hotel

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Es Saadi Gardens & Resort - Hotel
5.0 of 5 Hotel   |   Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #286 of 461 Hotels in Marrakech
Scarborough UK
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“We looked for things others grumbled about, in vain.”
5 of 5 stars Reviewed April 28, 2012

we were alarmed by a vitriolic review and nearly cancelled our booking. In the event the allegedly threadbare towels were good as was the pool service , Allegedly hidden management greeted us in a few hours and we had almost daily chats with one of the owning family,or a service director who all care 100% Some dinners in the Hotel were above 1 star Michelin in quality and we never had anything other than competent, friendly service. We noticed that staff are both cared for and treated properly and were professionally patient with the odd rude customer. Better control of the air con should be planned for. Most staff have some english, some are fluent; english classes for staff are run. The gardens with 50 staff were a delight and the pools just right to use. The adjacent Palace hotel was awe -inspiringly well put together. We had the best hotel stay in years and enjoyed Marrakech's food and attractions

Room Tip: City side rooms don't get much sun. Fine in hotter months.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room Division Manager at Es Saadi Gardens & Resort - Hotel, responded to this review, May 27, 2012
Dear Tom,
A heartfelt thank you from all my team here at the Es Saadi Gardens & Resort. We truly appreciate you taking time to share your thoughts and comments. There is nothing more energizing than a positive feedback from one of our guests. Again, from all of us here, "Thank you" for your business and the kind review.
Warm regards, Laurence Jeanvoine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Swindon
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 13, 2012

Really enjoyed my stay at this hotel. It delivered from start to finish.
The rooms were large with a lovely view over Marrakech. Clean, tidy with the use of robes to visit the spa and pool. It was very quiet and we never heard anything from the casino or nightclub.

The spa is really good value and its wonderfully relaxing. I had a Turkish Bath with black soap scrub and a full body massage. I would recommend using the Spa as the treatments are good and a lot cheaper than in the UK.

The hotel is in walking distance of the main square but I would recommend getting a taxi (Check with hotel how much taxi should be as drivers like to make up prices) The hotel will arrange taxis, tours, guides and exchanging money.

Breakfast was good - choice of hot and cold items. When you relax by the pool you are offered oranges from the trees around the grounds of the hotel.

I would love to go back to the Es Saadi again!

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room division manager at Es Saadi Gardens & Resort - Hotel, responded to this review, August 19, 2012
Dear Virtuefor
your kind review is very much appreciated by all of us. While we encourage all kinds of reviews to be posted we certainly love to read about positive and satisfying experiences with the hotel and the services offered. Again, thank you very much for your kind word
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midwest
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2012

We spent two nights at this hotel and were very happy with our stay. The rooms were big and the beds were quite comfortable. The lobby is beautiful and the breakfast was the best we had in Morocco (you can eat outside by the pool). The hotel will exchange travelers' checks for you too. The hotel also has several shops which sells all sorts of essential personal supplies in case you forget anything. There was a very nice spa which we did not have time to use. The heated pool is great so bring your swimsuit.

The concierge and doorman were superb! They arranged for a driver to take us to the nearby Jardin Majorelle which should not be missed. The driver waited for us too which was nice. The Jemaa El Fnaa is within walking distance.

The only downside was the noise from the street at night, but we were so tired that it did not keep us up for too long.

Note: If you hand-wash your clothes at night and wring them out, they will be dry by morning.

Room Tip: The rooms which overlook the pool and gardens are more quiet. The view from my balcony had an under...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room Division Manager at Es Saadi Gardens & Resort - Hotel, responded to this review, May 27, 2012
Dear Tvlfamily,
We are delighted that your stay with us met your expectations and are especially grateful that you have taken the time to share your comments with all interested. On behalf of my business partners and specially to the doormen and concierges1 thank you very much for your business. Warm regards, Laurence Jeanvoine
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CROWBOROUGH
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 27, 2012

Dissapointing stay from start to finish. Reserved a Junior suite, whilst a good size furnishings tired as was the rest of the hotel. Don't expect a good nights sleep, woken up in the early hours each morning by the raucous noise from people leaving the casino and nightclub. Not helped by the extremely hot room necessitating having the windows open due to the lack of Air conditioning, when this was mentioned to reception the response was to turn it off!
Breakfast was at times farcical having to lay your own table, search for cutlery and the buffet was second rate, one of the worse experienced. Pool was ok but service from the adjoining eatery was mediocre and very overpriced. All in all a very disappointing stay and not one to be repeated.

Room Tip: Choose the Sofitel next door
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room Division Manager at Es Saadi Gardens & Resort - Hotel, responded to this review, May 27, 2012
Dear WINSCOMBECrowborough
We thank you for taking the time to share your comments with other travellers on Trip Advisor and we are sorry that we have not been able to satisfy you as we should have.
Our Hotel and especially the 4th and 5th floors where the Junior Suites are located was completely refurbished a couple of years ago. We do understand that our style is not to everybody’s taste but are proud to have repeat guests for the past 50 years who love the Es Saadi, unconditionally.
We do agree that gamblers and nightclubbers getting out can be noisy especially at the end of the week. We do apologize for the disturbance
The Es Saadi Hotel has a central Air Conditioning System (hot and cold) and it is very difficult during spring to decide when to switch from one to the other. You were lucky somehow to have a wonderful weather during your stay, we are back now to lower temperatures and hot air is demanded by our present guests.
I have investigated with my Front Office Manager and we do apologize if a member of the team has been rude to you. We have reinforced training and English classes have been organized for all staff to improve and be able to assist you better.
As far as breakfast and service at the Pool Snack are concerned, Kevin our restaurant manager and our chef are working on improving all standards and all guests seem to be very happy with the service.
As far as the rates at the “Around the Pool” Snack-bar they are very reasonable: A Chef’s salad or Ceasar salad at £4.00, a chicken kebab with side order at £9.50 and the Dessert of the day at £4.00. 5as per today’s exchange rate)
I hope you will give us another chance when you come visit our beautiful Morocco.
Thank you again for your comments that help us improve and offer better service to our guests.
Warm regards from all of us at Es Saadi
Laurence Jeanvoine
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reading u.k.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 21, 2012

we really liked this hotel> the pool was heated to a pleasant level,food was excellent,staff absolutely delightful.Rooms clean and comfortable,bathroom all one could ask.Balconies small,but we didn't need to use it anyway.Weather fantastic. would wish to return

Room Tip: best you can afford,but if you don't want it too hot,choose city view.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 10, 2012

We stayed in the Es Saadi it was only 15 minutes from the Square, the rooms and staff were very good, we were in a party of 14 and always we were served and seated together by very attentive staff, drink and food orders were split if required all the waiters have excellent recall regarding our needs. Great hotel for groups.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room Division Manager at Es Saadi Gardens & Resort - Hotel, responded to this review, August 19, 2012
Dear Ringmaster,
your kind review is very much appreciated by all of us. While we encourage all kinds of reviews to be posted we certainly love to read about positive and satisfying experiences with the hotel and the services offered. Again, thank you very much for your kind words
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marrakesh
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 30, 2011

We stayed for 4 nights and found that there was nothing for children under 14 to do. They cannot play with balls on the property including the pool. The tennis court is the only facility and it is very hard to book as lessons for the general are held on it in the mornings. Service is very poor- very French in fact! The rooms are clean but somewhat dated and not very fresh smelling. The hotel is a 15-20 minute walk to the City and you have to cross at least four 4 lane roads with no lights or crossing! The only plus points are the reception is quite smart, the beds comfy and breakfast is decent. I would not recommend - go for the Sofitel next door which looks superb!!

Room Tip: Stay in in the Sofitel or Es Saadi Palace (not the hotel)
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WonderfulMorocco, Room Division Manager at Es Saadi Gardens & Resort - Hotel, responded to this review, May 27, 2012
Dear Mark
We do apologize for not replying earlier to your comments. We thank you for having taken the time to share your experience with other travelers and with us.
Indeed we do not allow children to play balls around the pool to protect other guests’ tranquility and safety. However the children are welcome to play in the 8 acres of garden that we have.
Tennis courts are very popular and need to be reserved in advance, specially in the morning when the weather is cooler.
All hotels in the Hivernage area are equally distant from both the Medina and the Gueliz City Center. (10 to 15 mn)
Thank you for your compliments regarding the reception, the beds and the breakfast. We can only get better with your feedback and comments.
I hope that you will give us another chance to show you our good care and attention
Warm regards
Laurence Jeanvoine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Es Saadi Gardens & Resort - Hotel

Address: Rue Ibrahim El Mazini - Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Marrakech
#114 Luxury Hotel in Marrakech
#115 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Es Saadi Gardens & Resort - Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
An historical institution which opened its door in 1966. Fully renovated in 2005, this 5 star hotel mixes a unique nostalgic style with the latest hi-tech amenities. Top-level services are overseen by a “golden keys” Chief Concierge. Full access to all resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing.Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more   less 
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Also Known As:
Es Saadi Marrakech
Hotel Es Saadi

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