First impressions of the hotel on arrival are that it is a little dated, though very well presented. The welcome from the staff was warm and genuine. We booked a room with a rollaway bed, (3 guests) but were given just a double. A bed was provided speedily, but it was not possible to move around the room, and to be fair to the hotel they offered to change the room before we ventured to suggest it. It was referred to several times as an 'upgrade' however, and not simply what we had paid for. The air conditioning did not function well, making for some very uncomfortable nights. We booked half board, and ate each night at the Gourmet restaurant next to the pool and were never disappointed. Exquisite food and excellent service. Breakfast was an odd affair, with the usual buffet selection supplemented by cooked, but cold items - cold fried potato anyone? The tables were invadede at any opportunity by sparrows and pigeons, who helped themselves to sugar etc between sittings. They would have been more useful eating the ants making their daily pilgrimage across the pastries. We were encouraged by everyone we met at the hotel to go and look at the fantastic pool in the same grounds - a huge affair the size of a small pricipality. Sadly, when we went to join the (literally) half a dozen other people there to swim, we were told in no uncertain terms that it was for the use of The Palace guests only. Walks around the grounds near to the private villas also elicited concerned questions form hotel security. A shame, as the website boasts use of 20 acres of grounds and two outdoor pools. The Casino was mostly closed for renovations, and the nightclub was never to be found. Not a problem for us as a family, but not mentioned on the website. Our only disppointment with the otherwise excellent staff was with the pushy concierege who phoned the room several times to push the sale of excursions, and several times again later in the week asking for payment. The Palace looked amazing.
- Official Description (provided by the hotel):
- An historical institution which opened its door in 1966. Fully renovated in 2005, this 5 star hotel mixes a unique nostalgic style with the latest hi-tech amenities. Top-level services are overseen by a “golden keys” Chief Concierge. Full access to all resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing.Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more less
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- Also Known As:
- Es Saadi Marrakech
- Hotel Es Saadi