We stayed for one night on the last night of our holiday and had spent a fantastic 4 days at Kasbah Tamadot in the Atlas Mountains and wish we had missed this hotel and spent an extra day at KT. (see separate review)
As other reviewers have said it is a calm oasis in the middle of Marrakech, and truly like being in a Hercule Poirot novel from the 1920's - but this is the next century!
We had a deluxe room, which was small 8 foot wide, we could touch the walls on both side from the bed! and painted dark maroon, maybe nice if you want to be in a womb. The room had a TV which didn't work, a mini bar with all soft drinks free, but only had 2 bottles of water in, we weren't told you had to call room service for all other soft drinks. On arrival the manager asked if we wanted a drink so we ordered champagne - BIG MISTAKE £55 for 2 glasses, be warned (and they were complimentary at KT) The bathroom was OK if you were 4 foot tall as that is where the shower was fixed to the wall no good for my husband who is over 6 foot. It was a saloon type door into the bathroom which was tight for this larger lady. There was no where in the room to put your case, all in all a disappointing room -and only £450 a night!!
There was a roof terrace - great we thought, beware of breaking your neck on the steep ascent and decent with no lighting and no hand rail.
It was ramadan during our stay which meant we couldn't eat before 8.30pm, not what we had experienced on the previous 4 nights, but we put up with it, although starving! we ate nice food, but large portions with no finesse, and the staff were efficient and brusque, little English spoken and no ready smiles or friendliness.
After eating at 10pm I was very excited to go out and see the night time of Marrakech, snake charmers, and spice markets. I went to the safe to get our money, and after entering my pin number 3 times was LOCKED OUT!
I called reception and was told no one could open the safe so we would have to wait until the next day when the safe person returned. Our papers, insurance documents, passports, money etc was all inside the safe, so if we had fallen ill in the night, or been in trouble we were stuck! I demanded that the safe be opened and they called the safe opener and we waited until 11.15 for them to turn up, by which time it was too late to go into town, so I missed the whole thing. We were told that the safe door would not open as we had a wallet inside the safe that was too close to the door and was stopping it open - well why not tell us this in advance and we would have pushed the wallet further into the safe!
On checking out I told the manager all these things and they didn't apologise or seem to care.
At the end of the day this is a Relais and Chateau hotel that we paid £650 for one night -
Give it a wide berth.
- Official Description (provided by the hotel):
- In the foot of the Koutoubia mosque, with its matchless landmark minaret and only 5 minutes walk from the Jemaa el Fna square, the Villa des Orangers offers an exceptional location to explore the medina. The Villa des Orangers is an intimate haven of peace located near the bustling souks of Marrakech with 27 rooms and suites arranged on two levels around three verdant open-sky patios with water fountains surrounded by galleries of chiseled plaster and a garden. ... more less
- Reservation Options:
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- Also Known As:
- La Villa Des Orangers Hotel Marrakech
- La Hotel Marrakech
- La Hotel Des Orangers