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“Lovey hotel, shame about the entertainment” 4 of 5 stars
Review of Hotel Riu Tikida Garden

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Hotel Riu Tikida Garden
4.0 of 5 Hotel   |   Circuit de la Palmeraie - BP 1585, Marrakech 40007, Morocco   |  
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Ranked #208 of 470 Hotels in Marrakech
Burnley, England, United Kingdom
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Lovey hotel, shame about the entertainment”
4 of 5 stars Reviewed October 3, 2013

On the whole, the hotel was lovely. Rooms are clean and spacious, the food is good although repetitive, the staff friendly and the pool area is lovely. The entertainment team try really hard to please, and during the day we had a great time playing French bowls and water polo. However, the evening entertainment is poor, little more than a primary school stage with really cheesy shows. That was the only let down for the hotel. Marrakech is certainly worth a visit, an experience around every corner! I had my birthday whilst on holiday, and the staff really made an effort, surprising me with a champagne dinner, rose petals and candles! The rep was a bit useless and only seemed interested if you wanted to book expensive excursions. Overall a lovely relaxing holiday. Only other moan is that the cleaners start early and woke us each morning around 7.30am moving furniture etc in rooms above ours. The spa was an experience, but staff in there lovely.

Room Tip: We were in room 260 which over looked the pool. Room nice, but noisy in a morning with cleaners and...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,751 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 3, 2013

What looks like a week after the flood the hotel is hit by projectile vomiting and the diarrhoea, it appears that the sewers flooded into the lower rooms and left behind raw sewerage some found when bath panels were removed. The lower bar also took a lot of the sewers as it is below the ground. As everybody knows once the bug breeds it spreads like wild fire so take caution when coming here maybe take hand antibacterial hand wash.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 2, 2013

Couldn't fault this hotel, the food was acceptable not English standards as some guests expected but there was always enough and there was always something to eat. The staff were without doubt the friendliest bunch of people I've ever met even after the 'storm' (and some of the staff worked through the night to get the place ready for breakfast the next morning). The 'storm' was the talking point for days, water cascading down the stairs like a waterfall and into the downstairs lobby of the entertainment bar the foyer was about three inches deep and outside was deeper but everybody kept their cool and returned to their rooms (some returned to the Zanzibar and had a party). The fruit, the meringues and the soup were scrumpsious, only thing missing for me was brown sauce at breakfast.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Just got back from Tikida Gardens and what a holiday! Staff were so friendly, even showed us a local nightclub one night (they don't open until 1am so expect a late one!) Food was of an excellent standard and good variety each day. I defy anyone who couldn't find something they liked. Room and all areas of the hotel were very clean. Couldn't fault the hotel. Go with the entertainment, they're a young group of kids and do only ask you once if you say no to joining in, otherwise, if you decide to have a go, they will have you laughing in minutes.

Top tips for Marrakech, don't pay more than 50dr for the taxis to the hotel - just laugh at any other price and walk away (unless it's after 12pm then expect to pay more but not above 140dr) Don't take photos of the snakes or monkeys at the souks - they will expect you to pay for them if you haven't bartered before hand! Cut the price of any goods at the souks to at least a quarter and be surprised how much you pay compared to the original 'asking price'. Definitely go to the souk at night as it's very different to the day.

Expect to have a holiday full of relaxation, laughter, kindness and culture.

Stayed September 2013, traveled as a couple
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Bath, United Kingdom
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 30, 2013

Just returned from Tikida gardens. Hotel is very nice and our 8 guys there for playing golf all agreed that the staff could not be faulted. However the hotel is in an area that is very close to the old part of the town which is very poor and run down.
Rooms are very clean and perfectly adequate.
Food was OK a bit samey, not to much variety.
Drinks were poor typical AL ,wine was however drinkable.
Entertainment was nonexistent
WiFi worked well in the rooms and in reception.
We tried the spa which was ok and good value.
Pool is a little small and so looks a bit packed at times.
Played golf five times during our stay, the courses were well designed however they all need another four or five years to mature, so will not going back any time soon.
would recommend the hotel for a short stay.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 30, 2013

This is not a negative review, but an honest one, as a Riu branded 4 star hotel I must admit I was expecting slightly more, don't get me wrong we had a fantastic holiday and there are many attributes of the hotel which make it great, I just personally feel it didn't match the standard of other 4 star hotels we have visited.

On arrival we were were greeted by very friendly staff with welcome drinks, the restaurant was open for us to also enjoy some food, the transfer is only approx 20mins but after a long wait in Marrakech airport at passport control this was a welcome relief. On arrival the hotel does look lovely and the décor is very authentic, check in was quick and easy and our bags were quickly taken to our room for us. The rooms are dated and basic but do the job, spacious, free air con a fridge and comfy beds - I don't go on holiday to stay in the room! It would be nice to have some tea and coffee facilities in the room for the early mornings and to have the fridge filled with some water for you. Unfortunately the fridge is always empty and its the guests responsibility to collect the water / juice and fill their fridge. Silly comment - but as a 4 star hotel you kind of expect this! The maids were wonderful very friendly and our room was always spotless :-)

The surrounding area of the hotel is very pretty and a walk through the gardens is a must, we were lucky enough to see the baby turtles too :-) there is also French boles, football, tennis, badminton and a golf course in these gardens. The pool is very nice and huge although very busy! Regardless of the 8am policy all good sunbeds are gone by 7.20 latest as only one side of the pool is in the sun all day (the side nearest the bar/restaurant for the sun lovers!) There is always plenty of sunbeds but the remaining ones in the least desirable areas. We found the pool a relief the hot weather (39degrees) and not to cold at all during our stay the majority of guest were in the pool through out the day.

The food is okay, I am not a fussy eater and generally stay away from meat during my holidays and admittedly the salads,soups & cous cous etc. were delicious although this is what I lived on, along with pizza and potatoes (i don't really like eating to English on holiday but some days I found i had to) The fish was ok just sometimes didn't taste quick right and rather bony and the skin seemed to go soggy were it was only cooked one side. My partner however, eats everything including the meat and this was slightly hit and miss some days it was fab and others was just ok. In the hotels defence the breakfast is great cater for everyone and I understand they are cooking for a lot of people and yes there is always plenty of choice, food is always warm and there is noway anyone would go hungry you just may find yourself sticking to the "safe options" each day. This is just my opinion based on another 4star hotel I visited with Thomson in Tunisia, I feel there is room for improvement here on the food side. On the other hand the Moroccan restaurant is delicious you must try it, very enjoyable, lovely atmosphere my partner even tried the "lambs brains!!!"

I would not recommend walking around outside of the hotel a stroll around the grounds or to the petrol station (closest thing to Tesco express) is about as far as we would go! Mohammeds shop is located just outside the hotel but unfortunately the two guys who we travelled with had an unpleasant experience, upon entering the shop asking for a packet of cigarettes they were locked in the shop and two other males covered the door and insisted they buy at least 100 cigarettes after getting firm and pushy they still refused to move away from the locked door and my partner and his friend felt they had to buy 100 in order to get out the shop safely needless to say this shop wasnt visited again so be careful, travel there in the day and if possible with boys and girls. Taxis will take you everywhere and can be haggled down on price easy they will also do the drop off and return journey to save waiting around or flagging one the other end. We tended to pay about 5 pound for taxis and always got them from the hotel to be safe and ensure we wasn't being ripped off. There is a free bus but this gets sooooo busy and there is no queue system just a free for all so sometimes a taxi is the better option. We found that when the bus was full we were approached by locals offering to take us into the town and show us around for a small price (£5 each) of course we rejected this as we were more than capable of exploring ourselves, one guy got very pushy and starting shouting at me and referring to me as a difficult women which did annoy me as I was nothing by polite and firm so be prepared!Please do not accept help from people offering to walk you round the "souks" you will be taken no where of interest just into a brothers uncles shop to buy an oil a spice or a rug - explore at your own free will! The souks are a must visit though although we found it slight daunting and i didn't let go of my partners hand it is very interesting and has a real electric atmosphere, just keep an open mind and keep your wits about you. People will follow you and look at you strangely and will call you in grab you and hassel you so if you do not like this avoid the old town. There are also the snake charmers who will run at you with snakes be firm as they will use any opportunity to take money. There are also the men with monkeys - sad seeing them chained up and again they will run at you and follow you with monkeys again be firm and they will leave you alone. Under no circumstances take pictures, they will try and out a snake on you and say picture them demand 200 dirham. A top tip go to one of the roof top terrace bars at night in the old town and watch the place come to life its safer and you can take as many pictures as you want :-) The roads are manic so stick with the locals when crossing as they will not stop!

The majority of staff are an asset to the hotel, especially Abdul - "water Polo" great at his job and always got people involved and was very friendly. There was the odd barman who refused to top up the drinks as beware the measures are very very small and you could drink the bar dry of spirits and not be drunk so stick with beer and wine very enjoyable, Or as we found a great tip, order your spirits neat then a mixer between two of you works out much better :-)

The evening entertainment is really non existent, karaoke 3 people sang and that was that night over, the quiz wasn't really a quiz, however the Africa night and Moroccan night are worth the watch and these by far are the busiest nights in the Salon bar (the non smoking one) although we didn't find the smoke in Zanzibar a huge issue. We did venture out after the all inclusive bar ended as that's one of the reasons we went away to experience the night life of Marrakech and WOW i did not expect it to be as lively as it was - top DJs - house music 5 level clubs Ibiza come to mind! However be prepared to pay! We visited club 555 on a Saturday night it cost 200 dirham per couple to get in and was on average 90 dirham a drink (vodka lemonade) but for 100 pound you can get a bottle of spirit, mixer and a VIP area we tended to do this as worked out much better, on drinks and space as the clubs get packed but was well worth it. The rep will not tell you but no shorts, vests or trainers are allowed and security is very tight everyone is searched and expected to go through a metal detector. Theatro is another great club again very big, very busy and great house music, although slightly seedy and a bit sexist well worth the visit, they rather just girls in their VIP areas and on the tables. Go with an open mind as there are a lot of escorts in Marrakech so just be careful and again prices are similar to what you would pay in London 8 pound a drink 15 quid entry. Take a trip here on a Tuesday though for girls its free entry and drinks until 2, but don't consider passing your free drinks to the males in your group they are very strict with this and keep an eye on everyone, you will be kicked out if seen doing this so not worth the risk. There are also some lovely bars in Marrakech Sky lounge and Level 5 both roof top terrace bars with a chilled atmosphere until they turn a bit more lovely in the early hours. Both great places to visit for a relaxing drink and to take in the sights of Marrakech. Sky lounge has shisha but what the rep will fail to tell you is that shisha is not that common in Marrakech and is only available certain nights, we visited a Friday and it was available but on a Wednesday it wasn't. The staff at sky lounge are lovely and we made multiple visits during our stay.

We found lots of people asking us "do we know what club rouge is"? at the bottom of the hotel grounds it all seemed quite hush hush about it and nobody really knew so to set the record straight it is a bar/club with live music and drinks and shisha. Its Moroccan so no English music just live Moroccan singers and is never busy until very early hours of the morning we went at 1.30am (free entry) and there was only a couple of people there but for an end of the night drink and shisha was a nice change and not far to walk, but again 100 dirham a drink and 100 dirham a shisha. Staff very friendly and there are lots of bouncers as there are a lot of girls here on their own if you get my drift, so keep your wits about you and be prepared but we had no issues at all visiting club rouge.

Sam the rep - us personally found him difficult to talk to, he seemed to misinform us a lot, give us wrong information or not the info we needed and never seemed like he could be bothered to talk. Numerous occasions he seemed to sit on his phone while people were talking to him, just rude and unprofessional. As previously advised he said nothing about 555 dress code, nothing about Sky lounge doing shisha only certain nights and advised us the quad bikes were 15mins away but seemed to take nearly an hour to get there as well as advising us it was 50quid per person but after converting was about 41 so a tip if you do book trips (although all overpriced) pay in dirhams as you will pay more in English.

Overall a fantastic holiday and there are a lot of goods with the hotel and after a few very slight improvements with food, entertainment and drinks the hotel would definitely warrant a 4star Riu with me .i Just think using the Riu brand and a 4star rating the facilities just were not quite there (compared with other Riu hotels) We would not hesitate to return to Morocco, maybe Agadir next time as we did miss the beach (3hrs from Marrakech) If we were to return to Marrakech I would advise to give the other Riu hotel a go as well. Please don't let this put you have we had a fantastic time Marrakech is a very interesting city and the staff are a huge asset to the hotel and was no less enjoyable than any other holiday.

Charlie, Jimmy, Jessica & Emily :-)

Room Tip: End rooms have a HUGE balcony and seem slightly bigger. Rooms above Zanzibar will be noisy.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 28, 2013

Have just returned from a fantastic holiday at the tikida garden hotel in marrakech. A wonderful staff from chamber maids to bar staff to entertainment team to maintenance staff......couldn't fault them. Food was great with plenty of choice. The cleanliness of this hotel was second to none. Had a slight problem with sink in bathroom when we arrived but reported in the morning and problem sorted within an hour......well done. Moroccan restaurant is a must.......it was delicious and don't miss the African show......very loud but worth watching. The only down side is the position of the hotel which is too far from the centre of marrakech to walk. But there's a courtesy bus and plenty of trips from the hotel which are really value for money. Don't miss The Square by night......amazing.A great holiday and thanks to all at the tikida gardens. By the way my husband and I are well travelled having been as far as China and new zealand

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Tikida Garden

Address: Circuit de la Palmeraie - BP 1585, Marrakech 40007, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Family Hotel in Marrakech
#90 Spa Hotel in Marrakech
#93 Luxury Hotel in Marrakech
#152 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Tikida Garden 4*
Number of rooms: 255
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Also Known As:
Riu Tikida Garden Hotel Marrakech
Le Tikida Garden Marrakech
Hotel Le Tikida Garden
Tikida Garden Marrakech

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