My wife and I consider ourselves pretty seasoned travelers having been to about 50 countries and stayed in over 150 commercial accommodations from mega luxury to modest and from one night to weeks in the last decade or so.
After the grueling and tediously boring 8+ hours train trip from Fes, we arrived in Marrakech and were met by a pleasant English speaking guide exactly as booked with La Maison Arabe. We were taken a short drive in a modern aircon'd Mercedes van to the hotel and escorted into the lobby where we were pleasantly greeted by a number of staff. A lovely gesture was moist scented cool face-washer/towelettes to dab of the dust and grime of the journey. From that moment on throughout our stay, every member of the staff was overtly concerned for our comfort and well-being We mentioned we needed to freshen up and that there was no lunch or even any refreshment on the train. We were efficiently checked-in, then guided through the interesting adjoining buildings that comprise this riad to our room.
The room was light bright and well appointed with a small separate sitting area, mini-bar, flat screen TV and balcony overlooking the swimming pool. The bathroom was modern and well appointed with toiletries and plenty of towels.
A nice touch was rose petals dotted around that added to the welcome.
Within just a few moments there was a knock on the door, and a staff member presented a tray of cheese and fruit and tea with compliments of the management (responding that we had had no lunch). This was a thoughtful and appreciated touch and one of just many we experienced over the next few days. For example, the first day at breakfast I selected a home made yoghurt from the buffet and placed in on my table. I did the same thing the second day. On the third day, before I got to the yoghurt, the attentive waiter had already placed it on our table. Another was my wife asked the in-house pastry chef for a vanilla millefeulle. He hadn't made any that day but did so the next and one was brought to our room for her. I needed to get a sole glued onto a sneeker and asked the porter where a cobbler was located and practically had to fight him off taking it for repair for me, explaining I really wanted the experience.
We both enjoyed lovely treatments in the day spa, an amusing session in their cooking school (not fine dining but fun nevertheless). All the meals and wine at their outlets were internationally good standard which thoroughly we enjoyed.
Everyday there was attention and care. This is not the flashest hotel or the biggest or even the most luxurious - but it was the best we have ever experienced in terms of welcome and constant discreet attention and effort to make our stay comfortable, enjoyable and fulfilling.
The owner also has a country club a short drive out of town where we spend a pool-side afternoon taking lunch and relaxing in the cool gardens.
If we ever have occasion to go back to Marrakeck, we would stay here again.
The high floor over looking the pool with a small balcony - however the dawn call to prayer from the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.