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“Do not go here” 1 of 5 stars
Review of Hotel Kenza

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Hotel Kenza
2.0 of 5 Hotel   |   Yacoub El Mansour, Marrakech, Morocco   |  
Hotel amenities
Ranked #401 of 461 hotels in Marrakech
Luxembourg
1 review
“Do not go here”
1 of 5 stars Reviewed January 5, 2008

In the winter, no heat no warm water for 60 euros a night. you share your room with coackroaches, carpet is a heaven for termites. rusted shower, leaking toilets........ Service is terrible, they tell you you are the only and first one with hot water poblems, like it is a new problem, if you stay at the counter, more people will come complaining about the same thing. of course they improvise an answer for everyone. Of the 60 euros, I was charged 30 for the crammy breakfast.
walk 100 m up to find a much better offering. I guess you can buy stars in morocco, because rating this as a two star hotel is absolutely outrageous. it should be closed.

  • Liked — nothing
  • Disliked — all
  • Stayed December 2007, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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15 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Lisboa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 20, 2007

Rooms are a bit old but comfortable. The food is not bad but is always the same. I like Moroccan food, that wasn't the problem, the hotel food was the real problem. If you go with half board like I did, it gets to the point where you can't even look at it much less eat it. I skipped some meals, I couldn't take it. The staff is generally ok, some nicer than others. The pool is very small, don´t believe the photos, but the surrounding area is very nice especially in the afternoon. Location isn't bad, a bit far from all the action, that is the square, close to La Majorelle though. Not a bad hotel if you have a small budget, but I don't know if I would come back or recommend it to someone else.

  • Liked — Cheap, location not bad
  • Disliked — food, pool, some of the staff
  • Stayed May 2007, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 23, 2007

trust me ! never stay here its awfull .when i got there they tried to say they hadnt recieved my reservation even though id paid in full. eventually they gave me a room only after id run up an emourmous bill phoning the uk on my mobile. the rooms are like prison cells and very dated someone in the next room to me on the 4th floor was keeping a dog. the reception staff are very rude and unhelpfull .the breakfast is just bread jam butter croissants tea coffee and orange juice and thats it .the evening was really awfull you could see the dirty kitchen through the glass doors and it really put me off .

Stayed April 2007
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A TripAdvisor Member
1 of 5 stars Reviewed July 2, 2006

Rooms are dirty, food is awful (and almost always the same), towels for bathrooms and swimming pool are dirty (many stains !). Overall, the hotel looks very old and would need repainting.

  • Stayed June 2006
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, UK
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
177 helpful votes 177 helpful votes
1 of 5 stars Reviewed April 5, 2006

Stayed here for only one night - that was enough! We arrived hungry and tired after driving from Agadir to Casablanca to Marrakech, a 12 hour round trip.

The dinner was very poor, a 'traditional' tagine which was cold and a salad which was drenched in salad cream. We just ate the fruit.

The room was very small with a dirty bathroom whose door didn't shut properly.

It seems the Kenza is a tourist hotel for those spending a night in Marrakech, so all the other guests were European.

If you travel to Marrakech with a tour company make sure you DON'T stay here!

  • Stayed March 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kenza

Address: Yacoub El Mansour, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #401 of 461 hotels in Marrakech
Hotel Class:2 star — Hotel Kenza 2*
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Also Known As:
Kenza Hotel Marrakech

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