The reception staff are rude and unhelpful, I booked a room wth double bed and given room with two single beds, when asked to change the room I was told they don't have any with double beds available at that time, after two days of asking I just gave up. The single beds in the room are uncomfortable and needed to be replaced as the base of bed was broken and lopsided. The only place to get WIFI is in the lobby area of the hotel which is also the only indoor area of the hotel you can smoke (I presume you can't smoke in your room as didn't see any ashtrays), as a non smoker I had to get everyones second hand smoke if I wanted to use the WIFI. The breakfast is so basic it can't constitute a continental breakfast ( thank goodness for the restaurants around the hotel or I would have starved), didn't try their dinners again so basic, 2 choices. After 2 day the soap which is the tiny hotel soaps was running out and room cleaning didn't leave any. I had to ask 3 times for soap, when someone did eventually come to the room and I asked she couldn't understand english, I had to show her the last bit I had left so she understood what I meant. I also found that the cleaning of the room was haphazard, bathroom still has long dark hairs on bathroom floor the entire of my stay which means they don't clean very well. As I don't speak French and only English I felt that the staff didn't give you a second thought and weren't as helpful to you as they were to guest that spoke French. Case in point wanted a massage and the lady giving the massage couldn't understand english and I couldn't understand her as she spoke French so I ended up walking out without getting a massage. All in all I can't and won't recommend this hotel to anyone ever. In my short experience of traveling I must say this is by far the worst hotel I've stayed in. Next I come to Marrakech I will spend 3 to 5 the money to have a better hotel. This hoetl is meant to be a mid range hotel, I wouldn't call it a mid range hotel, I can't even call it a low budget hotel, I would go with no budget hotel.
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- Also Known As:
- Amine Hotel Marrakech