This is my first review ever! but I was that disappointed I wanted to go home. I arrived at this hotel after a delayed flight with Ryanair (nothing new there) I had checked on trip adviser a few days before going and rang the travel agent A1 Travel to query the star rating they assured me it was a four star and even sent me additional information. I had telephoned the hotel the day before arrival and reserved a room on the 3/4th floor which was confirmed. When I arrived I was given keys and taken to a ground/basement room it was so dark and eerie down there. Well on opening the door it was a none starter (bearing in mind this was after 12 midnight) I was then shown a further 3 rooms one of which had not even been cleaned. I finally settled on the last room and switched on the TV only 1 English channel available I sat on the bed and thought I'm not even getting undressed and would have to look for another hotel in the morning! when the door knocked and the porter said he had another room (he must have read my mind) I was given room 341 it was not brilliant but it was better than the other 4 I had been seen previously. You cannot blame the hotel it was clean but really very tired the staff bent over backwoods to accommodate the quests. But the travel agent should not be selling the hotel as a four star.The breakfast was very basic like you would get in a motel in Orlando. The staff all very helpfully but this is really a 2/3 star rating the hotel may have been a four star when first opened probably 30 yrs or so years ago!! there was no fridge or tea making facilities in the room along with none working air conditioning they cleaned the room each day but never changed the sheets!! so if your expecting 4 Star don't!!! The pool is really nice and is cleaned each day but not sure if chlorine is used the pool the person just fishes out any unwanted floating objects but it has good spaces and adequate seating..
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- Also Known As:
- Amine Hotel Marrakech