Having negotiated the 1001 rip offs which is Marrakech and put up with the shortcomings of the Hotel Amine for a week, the Reception staff finally got to me on the last day.
Despite booking a late check out for my night time return flight the nincompoop on the front desk insisted on being given 200DH (no receipt) to have my room an extra 6 hours after the standard noon check out time. Not only that, but I was charged a further 40DH for a .33l of lager I had with a meal and 6DH for a local call to book my return transfer. This was a shame for the Housekeeping and Waiting staff, who had done a very good job, as there was little left to give them a reasonable tip!
When departure time came I was in the lobby 20mins before the agreed airport transfer pick up time – over 31/2 hours before the plane took off from the airport just 5 miles away. The transfer, by Resort Hopper, never came. A call to the Hopper Rep was wasted as he said one thing whilst I knew they never turned up. The Receptionists could not have been less helpful and I was left to my own devices and initiative to get to the airport with virtually no money. I despair for anyone who was less resourceful.
I would recommend that no one use this hotel until the Reception staff have all been replaced with people who want to be there and who know something about customer service. It would also be useful to know that the kitchen staff have learned to do something else with the meager budget they are given to produce meals besides boiling everything to a tasteless mush - when they go too far the grey gruel is only served up as soup.
So, sorry to say, whilst the hotel has potential, none of it was realized and I would recommend spending a little extra elsewhere….anywhere but the Hotel Amine.
Also, without any doubt, never put your trust in Resort Hopper. Even rip-off Moroccan taxis, and they are the worst, would have been cheaper and more reliable than Resort Hopper. Glad to have made it home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.