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“Friendly staff, a bit shabby but nice” 3 of 5 stars
Review of Hotel Amine

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Hotel Amine
3.0 of 5 Hotel   |   Avenue Abdelkrim El Khettabi | Semlalia, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #363 of 460 Hotels in Marrakech
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Friendly staff, a bit shabby but nice”
3 of 5 stars Reviewed February 8, 2013 via mobile

We stayed at hotel amine for 5 nights. Our first impression was not very good, in the dark it can feel oppressive and and a bit scary...but the staff were very welcoming! The rooms are a little shabby and in need of updating, but they were clean enough and the communal areas were all kept clean and nice. We stayed on a half board basis, the food was very good. Always enough choice and plenty to keep us full. The desk staff are always willing to help by putting you in touch with a good taxi driver. For lunch, its only a 2 min walk to zine chame restaurant, well recommended.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2013

The rooms were very dirty (still using the primitive method of brooms to clean carpet, hence dirt and dust everywhere), bird poo in the balcony, very dirty bedspreads and curtains. Very big hotel but poorly managed. WiFi was available but only in a small part of the lobby which was quite annoying especially when the weather was cold and there was no heating available, not enough seats available, not to mention people smoking in the lobby. The breakfast was served in small quantities and therefore lots of empty serving bowls and no refill and even ran out of most of the things one morning. The restaurant staff (breakfast) not the most polite and quite mechanical. English did seem to be a problem at the hotel. Booked through Easyjet Holidays and did not turn out to be the best value for money. Could have got a cheaper deal with better hotel if booked seperately. Around 15 minutes drive away from the City Centre thus not the best location either. Will not stay at this hotel again.

Room Tip: Choose a room on the third floor facing the pool if you can. Beware, breakfast can run out sometimes...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bognor Regis, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 30, 2013

I booked on the internet for a week's break (18-25th January). When I arrived at the 4-star hotel I found:-

a shabby hotel, no lights on the stairs, a half inch gap in patio door, cold room (I had 4 blankets on the bed), plug didn't fit bath, water tepid, gym closed (no equipment) hotel shop closed, monotonous, mediocre food and for the most part unhelpful Receptionists.

I could go on, but all I would say is: DON'T WASTE YOUR MONEY!!

Rosie - West Sussex

Room Tip: The hotel needs a total overhaul and to be managed properly.
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  • Stayed January 2013, traveled solo
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 29, 2013

Having negotiated the 1001 rip offs which is Marrakech and put up with the shortcomings of the Hotel Amine for a week, the Reception staff finally got to me on the last day.

Despite booking a late check out for my night time return flight the nincompoop on the front desk insisted on being given 200DH (no receipt) to have my room an extra 6 hours after the standard noon check out time. Not only that, but I was charged a further 40DH for a .33l of lager I had with a meal and 6DH for a local call to book my return transfer. This was a shame for the Housekeeping and Waiting staff, who had done a very good job, as there was little left to give them a reasonable tip!

When departure time came I was in the lobby 20mins before the agreed airport transfer pick up time – over 31/2 hours before the plane took off from the airport just 5 miles away. The transfer, by Resort Hopper, never came. A call to the Hopper Rep was wasted as he said one thing whilst I knew they never turned up. The Receptionists could not have been less helpful and I was left to my own devices and initiative to get to the airport with virtually no money. I despair for anyone who was less resourceful.

I would recommend that no one use this hotel until the Reception staff have all been replaced with people who want to be there and who know something about customer service. It would also be useful to know that the kitchen staff have learned to do something else with the meager budget they are given to produce meals besides boiling everything to a tasteless mush - when they go too far the grey gruel is only served up as soup.

So, sorry to say, whilst the hotel has potential, none of it was realized and I would recommend spending a little extra elsewhere….anywhere but the Hotel Amine.

Also, without any doubt, never put your trust in Resort Hopper. Even rip-off Moroccan taxis, and they are the worst, would have been cheaper and more reliable than Resort Hopper. Glad to have made it home.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hythe, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 28, 2013

This hotel looks fine from the outside, and I'm a great believer in "you get what you pay for" but ...
UNPLEASANT stench of stale cigarettes permeating the building.
UNHELPFUL receptionist: on our arrival at 21.45 stating dining room closed (22.00 on hotel details), advising two female guests that it was safe to walk to nearby shop to buy snacks, where we were mugged at knifepoint.
UNACCEPTABLE level of hostility and lack of sympathy from receptionist when we reported said mugging, stating we shouldn't have worn shoulder bags but only carried cash in our pockets.
UNEATABLE food in the dining room (or as we renamed it, the dungeon) unless parties of Japanese tourists staying, when it improved marginally.
UNDENIABLY stupid of me not to have taken heed of the many bad reviews of this hotel on Trip Advisor prior to booking a package with last minute.com.
UNDOUBTEDLY never returning to Marrakech, and to warn as many travellers as possible not to stay at the Hotel Amine.

Room Tip: If you are foolish enough to stay here, choose a third floor room with pool view!
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 27, 2013

Stayed 20 to 27 January. Arrived 2130 hrs first night but no food provided. Next day supper consisted of anorexic chicken. Lived on bread and cold stewed coffee for breakfast each day and very little choice of anything decent for supper. Patio door draughty. Very good hotel if you want to loose weight. Staff not very friendly except for one member of security staff and cleaners. Fitness or shop not open. Don't waste your money on this hotel.

Room Tip: Lower rooms are very dark and cold
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  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 of 5 stars Reviewed January 21, 2013

This is the worst hotel I have ever stayed in, unfortunately I read a review after we had booked it saying it was "The Fawlty Towers" of Morocco, this was so true.
We managed to stay 1 night but could not do anymore. The best part of the hotel is the pool and Gardens. Inside it is very dated and shabby, dirty towels, ripped towels, dirty rooms, cold and very dingy. We went in January and the evenings were chilly, the heating in the hotel didnt come on till 7.00 pm, we had to eat, in the basement restaurant, wearing our outdoor coats, there were some people there with gloves and hats on.
Food was very basic and most the staff, apart from maybe 2 were rude, it was as if they didnt care.
If this was rated as a 2 star hotel and you were paying 2 star prices then there would not be a problem but they have branded this hotel a 4 star. We moved the next day to a genuine 4 star hotel and the difference was huge.

Room Tip: Don't Go to this Hotel, Opera Plaza Hotel was lovely, beautiful rooms, great location
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Amine

Address: Avenue Abdelkrim El Khettabi | Semlalia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #363 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Amine 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Amine Hotel Marrakech

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