we stayed here 5 -14 jan2013, first room allocated was small, smelly, and shabby, loose fittings, bare electric wires.
we complained next morning, and soon had a better room, on 3rd floor overlooking pool, a sewer smell came from heating at times, the water ran brown at times. The corridors and stairs leading to rooms are very poorly lit at nights
the food was basic, french bread sticks cut up, salad, cheap cornflakes and sweet pastries for breakfast. Dinner changed from buffet to table service after 2 days, portions very small, lots of tough meat, tasteless cous cous or smash potato, all very bland, dry cake and biscuits for dessert. staff not that helpful, better service if you constantly tip,
the city is noisy ,busy and full of pushy stall holders, lots of animal cruelty in square, not my kind of holiday at all, amine hotel does not have a friendly atmosphere and marrakech is a mucky place .

I've travelled to many places and this is the worst hotel I've been to. It was so bad it was almost comical. On arrival I tried to take a bath but the water was a disturbing shade of brown. The night temperature was around 6 degrees but the heating didn't work. We were given a twin room instead of a double and when we asked to be moved were told the hotel was full (it had 20% occupancy at most). The 'room service' was only available at selected times, the wi fi limited to the cold lobby and the gym shut for 'repairs' (despite another guest apparently having only come out of it a couple of hours before) !

The worst bit was the food. Breakfast was just about edible but very limited. Our great mistake was that we booked half board. The evening meal was meant to be a buffet and for the first few days it was, albeit the worst buffet I'd ever experienced. On the morning I departed for the mountains I came down for breakfast at 6.45 only to find nothing prepared (it was meant to be open at 6). On returning from the mountains the buffet had disappeared and was replaced by a set menu. It was so limited we ate it and then went next door to a restaurant to complete our evening meal ! Three times I asked for coffee with my evening meal and was told I could only acquire it in the bar (despite that fact that it was available at breakfast).

The staff were far from helpful or friendly and the only reason I have given it two stars instead of one is that the room was at least clean. Also, the pool area would be nice in summer but in January only the brave or foolhardy would venture in. I never saw Basil but am sure he was in a back office somewhere directing operations.

I wasn't expecting much as it was cheap but I've experienced so much more at the same price. An eclectic mix of hotel guests dulled the pain but overall very poor.

The staff are incredibly unhelpful-there is no one to complain to as their manager is no where to be found and no one knows when she will be coming to work either!
Air condition/heating system is not only poor but is noisy and rather then cool or warm air you get aired with a horrible smell. Food lacks variety and often stale and night before food on offer!
for me its important to have a friendly atmosphere in a hotel but this one did not deliver in its customer service. Would not recommend, the pool is the only thing going for it.

large hotel with series of courtyards - so quite cold with breezes flowing freely. Staff were quite freindly. Helped us get a very good guide to tour the city and souks. Howvere for day trips better to book via travel agent offices just outside hotel or 200 yards to the left of main enterence. This will be 25% cheaper than booking via hotel.

Taxis back to airport were arranged with no difficulty - at 100 dinar flat rate.

Hoever old and not well maintained building.

Food was very monotonous and was tagines and couscous every day - in our half board package. Better to haveB&B and take dinner from any nearbye resteraunt - one just next door.

Lovely ceilings in the 2 lobbies based on palace in old city.