Possibly one of the worst hotels that I have ever stayed at. For £30/night I definitely expected more than what this dated hotel offered. To be fair, I didn't pay for 5 star accommodation and hence did not expect it, however I didn't expect dingy rooms, yellowed pillows and brown splatters down the bathroom walls either! This could all have been forgiven had the staff been vaguely bothered with providing a service, or even a smile...but we got none of that either!
The air conditioning units were on their last legs, the WiFi only worked in a very small section of the lobby (don't even think of getting WiFi in your room, or even half of the lobby for that matter) and staff went out of their way to be as rude and unhelpful as possible. Small things like giving us the table tennis bats was a huge chore. There was cold coffee at breakfast and a very poor selection of food.
The staff wore coats at the reception which is not the most professional way to dress in a supposedly 4 star hotel.They never bothered to put any heating on, either that or it just wasn't working. This resulted in a cold lobby and our hotel room was so cold I woke up shivering. You could not sit anywhere in the hotel without a coat, hat and gloves! (this was in December) There was no welcome when we first checked in to the hotel, just a gruff asking for a printed booking reservation.
In general I did not feel relaxed or happy while staying here. I would not recommend this hotel to anyone. I feel that it ruined my holiday because of how rude staff were and also because of the generally awful décor and feel of the place. It just felt dark and dirty and I felt most unwelcome.
- Also Known As:
- Amine Hotel Marrakech
- Amine Hotel
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