The new management is on it. Hopefully, they will receive sufficient funds from the Kasbah's owner to fix the most glaring outages that presently keeps Kasbah Agafay from being the properly priced 5-star experience it deserves and has the potential to be.
Because: it is a magnificent, charming place in a tranquil location just the right distance from Marrakech. The grounds and gardens are beautifully maintained full of flowers, palm trees and little private corners to linger, read, have a tea...The Kasbah itself is an impressive and well renovated structure with many beautiful courtyards, rooms, balconies and seating areas, equipped with antique Moroccan furniture and rugs, conveying a true Kasbah feeling (I suppose, never having lived in one) and offer lots of privacy wherever one goes. The rooms (and luxury tents, for those who would rather go for the bedouin experience) are very spacious and well appointed with all amenities one needs. Beds are huge and extremely comfortable.
The food - when it finally arrives - is well prepared, taking advantage of an impressive herbs and vegetables garden on the premises. The staff is very friendly, polite and professional and attentive in a nice way whenever one interacts.
Were all of this on offer at a lower price, this review would end here with a full five stars and an unconditional recommendation.
At the price currently being asked however (including the rather expensive food and drink offerings one tends to find out about on the last day) perfection must be expected and the shortcomings we experienced over three days, that would be acceptable in a lesser place need to be mentioned: Firstly, the whole hotel felt as if in start-up mode after a long period of being out of operations (which according to the new manager is exactly what happened). Things are crumbling around the edges and little (in some cases bigger) repairs are needed in many places. Be it parts of walls that are crumbling, steps and floors that are loose, seating arrangements inside and outside that are wobbly or broken, the (far too few) umbrellas around the pool and terrace which are being held together by nails, wires and - creatively - screwdrivers, or some rather bizarre wall paintings at the pool. Particularly the Spa, which has the potential to be fabulous, looks and feels like it hasn't been used in ages (and was effectively closed when we were there, although a masseuse was apparently on call when needed). One could go on with the tennis court, the poolside toilets (please!), or the WiFi which extends all of five meters around the central office and doesn't even reach the adjacent guest rooms through the thick clay walls....while some of this adds to the charm of an ancient Kasbah most of it comes across as a sign of neglect that needs to be addressed, and fast.
Secondly, service is very slow and staff is sometimes hard to find (but very nice when they do show up). Given that only 3 out of the total of 20 rooms were occupied at any given time during our stay, it remains a mystery why one would have to wait for two hours between ordering and consuming lunch and 40 minutes for two ice teas at the pool (another 25 minutes for a follow up order of another two), especially considering the understandably small menu that is on offer. Hard to imagine what might happen at maximum occupancy.
As said, management is on it and I am confident they will elevate the Kasbah experience to the level its price tag demands. Until then they would be well advised to lower their prices, thereby increasing occupancy and giving staff and infrastructure the much needed shakedown to prepare them for the real 5-star journey.
- Official Description (provided by the hotel):
- Kasbah Agafay, this luxury Marrakech hotel is a haven of relaxation and tranquility offering unforgettable views across Berber villages, the Atlas Mountains and olive grove plantations. Nestled around olive and citrus orchards just at the border to the big dessert plains South West of Marrakesh. Just a short drive (20 minutes) from the buzz of Marrakech and the airport, this Marrakech hotel dominates the old and new crossroads of camel and goat herds. This luxury Marrakech hotel has been elegantly restored in to a striking private hotel. For those that dream of escaping to an 18th-century castle fort, Kasbah Agafay is a unique retreat. ... more less
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- Also Known As:
- Kasbah Agafay Marrakech
- Kasbah Agafay Hotel Marrakech