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“Magnificent place with huge potential but overpriced at present” 4 of 5 stars
Review of Kasbah Agafay

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Kasbah Agafay
5.0 of 5 Hotel   |   Route de Guemassa, Km 20 | Sarl Kenitra limited BP 226, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #102 of 463 Hotels in Marrakech
Bad Soden am Taunus, Germany
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Magnificent place with huge potential but overpriced at present”
4 of 5 stars Reviewed April 28, 2014

The new management is on it. Hopefully, they will receive sufficient funds from the Kasbah's owner to fix the most glaring outages that presently keeps Kasbah Agafay from being the properly priced 5-star experience it deserves and has the potential to be.
Because: it is a magnificent, charming place in a tranquil location just the right distance from Marrakech. The grounds and gardens are beautifully maintained full of flowers, palm trees and little private corners to linger, read, have a tea...The Kasbah itself is an impressive and well renovated structure with many beautiful courtyards, rooms, balconies and seating areas, equipped with antique Moroccan furniture and rugs, conveying a true Kasbah feeling (I suppose, never having lived in one) and offer lots of privacy wherever one goes. The rooms (and luxury tents, for those who would rather go for the bedouin experience) are very spacious and well appointed with all amenities one needs. Beds are huge and extremely comfortable.
The food - when it finally arrives - is well prepared, taking advantage of an impressive herbs and vegetables garden on the premises. The staff is very friendly, polite and professional and attentive in a nice way whenever one interacts.
Were all of this on offer at a lower price, this review would end here with a full five stars and an unconditional recommendation.

At the price currently being asked however (including the rather expensive food and drink offerings one tends to find out about on the last day) perfection must be expected and the shortcomings we experienced over three days, that would be acceptable in a lesser place need to be mentioned: Firstly, the whole hotel felt as if in start-up mode after a long period of being out of operations (which according to the new manager is exactly what happened). Things are crumbling around the edges and little (in some cases bigger) repairs are needed in many places. Be it parts of walls that are crumbling, steps and floors that are loose, seating arrangements inside and outside that are wobbly or broken, the (far too few) umbrellas around the pool and terrace which are being held together by nails, wires and - creatively - screwdrivers, or some rather bizarre wall paintings at the pool. Particularly the Spa, which has the potential to be fabulous, looks and feels like it hasn't been used in ages (and was effectively closed when we were there, although a masseuse was apparently on call when needed). One could go on with the tennis court, the poolside toilets (please!), or the WiFi which extends all of five meters around the central office and doesn't even reach the adjacent guest rooms through the thick clay walls....while some of this adds to the charm of an ancient Kasbah most of it comes across as a sign of neglect that needs to be addressed, and fast.
Secondly, service is very slow and staff is sometimes hard to find (but very nice when they do show up). Given that only 3 out of the total of 20 rooms were occupied at any given time during our stay, it remains a mystery why one would have to wait for two hours between ordering and consuming lunch and 40 minutes for two ice teas at the pool (another 25 minutes for a follow up order of another two), especially considering the understandably small menu that is on offer. Hard to imagine what might happen at maximum occupancy.
As said, management is on it and I am confident they will elevate the Kasbah experience to the level its price tag demands. Until then they would be well advised to lower their prices, thereby increasing occupancy and giving staff and infrastructure the much needed shakedown to prepare them for the real 5-star journey.

Room Tip: The deluxe Suite is spacious and works well for a family of four (it is only one very large room wit...
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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82 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
London
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 1, 2014

We stayed at the Kasbah Agafay at the end of October/beginning of November. We only had 3 nights but this short stay was everything we could have asked for and more. The hotel's driver collected us from the airport and soon we were sitting in amazing surroundings, drinking mint tea! Our suite was magnificent, huge and beautifully decorated in traditional style. The bed, very large and very comfortable, combined with the peaceful atmosphere, ensured quality sleep each night.

The manager, Mo, is absolutely charming and went out of his way to make sure we had a wonderful stay, as did every other member of staff we came across. My husband had a broken leg, was in plaster and on crutches, but Mo and his team went out of their way to help us enjoy our holiday, despite this. We were told to treat the hotel like a home and it certainly felt like that during our stay. The hotel was not very busy and we only saw one or two other guests while we were there - this might be due to the time we went.

We used the hotel driver, Mustapha, to take us into Marrakech to see all the touristy bits and we also hired a guide (recommended by Mo), who was excellent and meant we could enjoy all the important sights and benefit from his extensive knowledge. I would recommend this and it was good value for money (30 Euros). We returned to the city in the evening to sample a traditional restaurant, with music and dancing. Having the car for the day was an additional extravagance but well worth the money and saved a lot of hassle, especially for someone on crutches!

The hotel is a converted fortress which has been lovingly restored, retaining much of its former glory. We were able to explore at will and saw some amazing rooms and artefacts. The grounds are beautiful and include a lovely swimming pool, with comfy sun beds and chairs. We spent many hours here, relaxing with a book and taking the occasional, bracing dip! - the water was very cold, as it is not heated and the sun, although warm, is not out sufficiently long enough each day to warm the water. We had lunch on the stunningly landscaped terraces above the pool.

The food at the Kasbah Agafay was delicious - there are no menus, you just eat what the chef has prepared, using fresh ingredients from the hotel's gardens and farm. We were never disappointed!

Would we change anything? Yes, stay for longer next time! We would also try spending a couple of nights at the sister hotel in the heart of the Souk, the Kssour Agafay, before moving on to this tranquil haven. I cannot to speak too highly of this hotel in every respect and will definitely return.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

On arrival we were met by 'Mo' the Man in charge of this beautiful retreat in the hills just outside Marrakech.
Our upgraded suite was one the best in the hotel with everything you could ask for and without the distraction of a television, which was just perfect.
The peace, relaxation and privacy was just what we wanted. The pool area was perfection and a good place to take a long lazy lunch with great service.
Mo took care of all of our arrangements which helped us to chill out even quicker than we could have expected.
A 20 minute drive into Marrakech by the hotels’ private driver & car saved a lot of hassle and was ideal.
We did the tourist bits which were inescapable and we socialised more than we should have with friends at some of the finest city restaurants, 5* hotels, clubs, casinos, etc & were eventually whisked off to our beds by Mustapha, our driver.
Excellent everything due to all the helpful staff at Kasbah Agafay!
A big thank you to Mo & everyone.
Gavin

Room Tip: Chillax, Mo will sort it for you
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
1 review
5 of 5 stars Reviewed November 2, 2013

Just arrived back from Marrakech where we stayed at the beautiful Kasbah Agafay Hotel ,the ground's & hospitality were.exceptional.
The manager Mo did everything possible to ensure our stay was perfect.
He upgraded us to the most beautiful suite I had ever seen.
The pool area was magnificent ,very secluded and private.
It was a 20 minute ride into the Marrakech where we used the hotels driver at a small cost . Who was always on stand for us!
Mo & his staff were amazing they looked after us and ensured our stay was to perfection.
A huge thank you to Mo & staff for our fantastic stay in Marrakech .
Soraya

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2013

So we came here for just one night of a quick weekend visit from London having spent the first night at the sister hotel - Kssour Agafay - in central Marrakech.

What a difference in location! Whereas Kssour Agafay is right in heart of the Souks of the Medina, Kasbah Agafay, while only being half an hour from Marrakech airport, feels like it's on the edge of the desert, with the High Atlas mountain in the distance. The air is dry and silent with only birdsong in background.

The rooms are fabulous and comfortable. The sitting areas, under double height ceiling are great places to relax and chat. The pool is large and clean with comfortable sun beds and towels.

As with Kssour Agafay we ate very well with a light and healthy breakfast on the terrace, grilled lunch in the garden and dinner in the central riad of the main building with the most incredible Gnawa "Trance" drum performers after dinner. If you haven't seen this music done well it will blow you away. It makes modern techno sound a little lame. All the food was delicious.

Mo, the manager is delightful and we spent a great deal of time discussing the history of the Kasbah and of Morocco! Nothing was too much trouble for them from the moment we arrived to our bags being dropped off in front of the check-in desk at the airport.

There is also an incredible, authentic wood fired hamman. I didn't (dare) use it but my wife and lots of others did. Incredible apparently. There was lots of glowing skin and floating about in a dreamlike state so it must have been good.

We had a lovely time and can't wait to come back next year.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Franklin, MI
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed October 22, 2013

This was our fourth hotel in Morocco and our favorite. We arrived there with a Backroads biking group and were stunned by the beauty of this restored castle and its setting. It is a bit of a maze but we quickly found our way around. Our room, like most, was off a very large sitting area furnished with traditional furnishings. The pool area was gorgeous with comfortable lounge chairs. We enjoyed our meals, and even had a chance to help the cooks make our dinner which is something worthwhile if you can do it.
We were being picked up very early the next morning and the owner insisted on getting up to serve us a full breakfast even though we didn't expect it. He was such a good host he made it feel as if we were staying at his home.
The hotel is close enough to the city of Marrakech (about 40 Min) to make it a nice get away or destination on its own.

Room Tip: They are all a little different and very authentic for the restored castle so don't expect your...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2013

My newlywed wife and I spent an incredible 2 days and a relaxing night at this beautiful kasbah, so close to the medina yet feeling of desert.
We were treating like family, fed and served incredible meals and drink.
Mo, the hotel manager was so attentive and considerate, we were in want of nothing.
We spent the days by the pool sipping wine and one afternoon traveled to Abel's ranch where we were treated to two hours of horse ridding, in a quaint and very authentic stable and corral.
We will definitely return...

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kasbah Agafay

Address: Route de Guemassa, Km 20 | Sarl Kenitra limited BP 226, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Marrakech
#41 Luxury Hotel in Marrakech
#120 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kasbah Agafay 5*
Number of rooms: 20
Official Description (provided by the hotel):
Kasbah Agafay, this luxury Marrakech hotel is a haven of relaxation and tranquility offering unforgettable views across Berber villages, the Atlas Mountains and olive grove plantations. Nestled around olive and citrus orchards just at the border to the big dessert plains South West of Marrakesh. Just a short drive (20 minutes) from the buzz of Marrakech and the airport, this Marrakech hotel dominates the old and new crossroads of camel and goat herds. This luxury Marrakech hotel has been elegantly restored in to a striking private hotel. For those that dream of escaping to an 18th-century castle fort, Kasbah Agafay is a unique retreat. ... more   less 
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Also Known As:
Kasbah Agafay Marrakech
Kasbah Agafay Hotel Marrakech

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