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“A haven in the desert!” 4 of 5 stars
Review of Le Meridien N'Fis

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Le Meridien N'Fis
5.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #257 of 461 hotels in Marrakech
Sydney
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“A haven in the desert!”
4 of 5 stars Reviewed April 22, 2014

When I first arrived here, I really didn't know what to expect until I walked into the lobby. The dome ceiling is truly amazing. The walk to your room is beautiful - waterways through tiled paths and lush palms everywhere create a real oasis. But wait until you get to the pool - magic and very soothing, particularly after strolling in the desert heat.

Internet is free and staff are very obliging. Rooms are very comfortable, but bathrooms are a little dated. Still, that did not detract from a great holiday.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, May 6, 2014
Dear Azurewaters14,

Thank you very much for sharing with us your review regarding your first experience at Le Meridien N’Fis hotel and positive remarks about the interior design of our property.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip, where you’ll continue to discover and enjoy an amazing journey at your second home address in Marrakech.

Best Regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 20, 2014

Having stayed in two other hotels in Marrakech, one 5* and the other 4*, this one is really much more comparable to the latter. Although it does have beautiful gardens and pool, and the location is quite good for the Medina, the interiors and some elements of the service let it down. The reception staff are helpful and friendly. The chambermaids do a thorough job of keeping the room clean. However, the breakfast buffet service is chaotic and poorly stocked throughout with plates and replacements foods. Also, by the end of the breakfast service, the dining room is dirty and messy. More staff are required to keep on top of the service. Similarly, the pool bar drinks service can be quite slow. Lunch is expensive. We were originally put into a room that was near the road and was quite busy and loud throughout the night. However, the reception kindly moved us to a garden facing room with its own terrace, and I am grateful for that. The rooms that face into the grounds are much quieter than those facing out.

Room Tip: Rooms facing the garden are much quieter.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 25, 2014
Dear Tom L L,

I’d like to thank you for sharing with us your feed-back regarding your stay at Le Meridien N’fis hotel.

All your valuable and positive remarks concerning: gardens, pool and staff are an added value to keep providing the best service in order to better meet your expectations.

We are deeply sorry to notice your dissatisfaction, but be sure that all your notes have been already shared with the top management in order to avoid such inconvenience in the future.

We wish welcoming you back at Le Meridien N’fis.

Best Regards from colorful & wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2014

My wife and I stayed here earlier this month. It is a little better than a 4 star hotel but not quite 5 stars. Its biggest assets include its beautiful gardens and spacious grounds. They also have a large pool area with eating facilities during the day and two restaurants for night dining. The staff is friendly and helpful. The breakfast at the hotel is worth taking. They have an array of choices from cold dishes to cooked to order omelets. They also have a Moroccan corner of breakfast choices. Good value. The rooms are nice and comfortable but do not have special Moroccan features. We stayed in a renovated room with garden view. All in all we enjoyed our stay.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 25, 2014
Dear retiree67,

Warm Greetings from Le Meridien N’fis Team,

We are so delighted to know that you have spent a pleasant stay in our property.
We are also glad of this opportunity and to have you as one of our faithful ambassadors in Tripadvisor to tell the full and true story about our property (Staff & Areas), and turning your experience at Le Meridien N’fis into an unforgettable experience, full of professional and energetic service adequate to Starwood standards and Moroccan hospitality traditions.

We thank you so much for your valuable remarks; and hope welcoming you again in order to discover more and more wonderful things at your second home address in Marrakech.

Best Regards from colorful & amazing Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

Just returned from a short break at Le Meridien N'Fis. A much needed break. The hotel has the levels of service you expect from a top hotel. The head concierge, Yousef, executes his position excellently and is a credit to top concierges the world over. His staff are attentive, helpful and polite. The room was spacious and airy; with blackout curtains behind the muslin drapes; tiled floors; a massive bed; and we'll appointed bathroom. Fantastic gardens surround the pool and tennis courts, with the vast majotiry of plants labelled. The staff really make this place a pleasant place to stay when in Marrakesh.

Room Tip: Atlas View
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 16, 2014
Dear Gavin C,

Warm Greetings from Le Meridien N’fis Team,

We are so delighted to know that you’ve spent a wonderful time in our property.
We are also glad of this opportunity to have you as one of our ambassadors abroad to forward the full and true story about the efficiency of our staff, and the excellent service provided by them to turn your stay at Le Meridien N’fis into unforgettable memories, full of professional and energetic service adequate to Starwood standards and Moroccan hospitality traditions.

We thank you so much for your valuable remarks, sincerely you are most welcome at your second home address Le Meridien N’fis.

Best Regards from colorful & amazing Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 10, 2014

This hotel is worth a visit for the gardens alone - beautifully maintained with plants labeled. Lovely at night when the walkways are lit up.

Spotlessly clean - massive bed! Effective blackout curtains a bonus for a good night's sleep. Freshly made omelette and Moroccan pancakes for breakfast.

Stayed April 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 16, 2014
Dear Lesley_C_F,

Thank you very much for sharing with us your wonderful experience at Le Meridien N’Fis hotel and positive remarks regarding the beauty of our gardens.

We look forward to welcome you back to Le Meridien N’Fis for another amazing trip, where you’ll continue to discover and enjoy an amazing journey at your second home address in Marrakech.

Best Regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
1 review
5 of 5 stars Reviewed April 10, 2014

I recently stayed at the hotel for a conference, which I organized.
The food was exceptionally good, the hotel clean, and the staff very helpful and friendly. They provided an amazing service and support, especially regarding last-minute adjustments in the program and individual requirements of the different participants.
Also the hotel management was very helpful in all dealings. Whatever was needed could be arranged by the hotel staff, "with pleasure" and with a smile!



We did not have much time relaxing by the pool or enjoying the spa facilities, but the conference was a success - also because of the great atmosphere and the caring staff! I can therefore highly recommend this hotel for meetings and business functions.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 16, 2014
Dear Monika F,

Thank you very much for sharing with us your great souvenir regarding your stay, successful seminar at Le Meridien N’fis hotel and positive feedback about the performance and the atmosphere provided by our staff.

We look forward to welcome you back to Le Meridien N’fis as a faithful ambassador, for another amazing and successful seminar where you’ll continue to discover a unique place where our team is devoting to provide the best service to turn your activity to a successful experience.

Best Regards from energetic and amazing Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 2, 2014

I can't remember if I reviewed this hotel after my last stay two years ago. My daughter has stayed there since then. I like this hotel, I like the concept of a small "resort type" hotel and the gardens are very nice. Even in the winter. The pool is decent as well.

The rooms are resort style with tiled floors with a couple of rugs. The rooms have a minibar, but much of the stuff listed in it was not there. There is not kettle in the room, which is a pain, but breakfast is available fairly late for those that have the time. The lady that checked me in and out was very nice, and the barstaff were very friendly, but some other staff seemed somewhat cold. Maybe that is just the Moroccan way. The hotel was also very busy and the front desk was sparsely manned much of the time.

What had changed from last stay, at least in my room, was maintenance. The bath plumbing had problems (I couldn't open the plug). Housekeeping opened it, but I didn't are close it again (and nor did they). The hairdryer definitely needed to be looked at as it smelt and seemed to have an electrical problem. The power points in my room seemed ok, but two out of three in my friends room did not work. My safe also was dead. So I used my friend's. The aircon in my room blew but did not do cold. It may have been turned off,but as the temperature was up to about 27C by the time I left, it would have been nice. The windows did open though.

It has four places to eat (I think) but only the pool bar is open at lunchtime (the bar is open, but doesn't do food at lunchtime). We needed lunch, but there was a corporate function on at the pool. The barman told us to try the places next to the hotel, which we did. Go out and turn right, there are three places about 400m away. If you want alcohol you have to sit inside.

The hotel is not bad value, and if you use starpoints is very good value. It is about a 30 min walk from the tourist stuff or a short taxi ride. You don't visit Morroco for the food, but the food in the hotel is okay, the "Club Sandwich" which certainly wasn't a Club Sandwich in the traditional sence was well worth a try. Another thing I had never seen anywhere else was "Halal Ham" on the breakfast buffet menu.......it tasted like ham and looked like ham......but surely......

Anyway, if the management get their act together on maintenance it could get up to four stars. If not it will get even more tired and die.

Hope this helps,

Tony.

Room Tip: I had a room that overlooked the pool and garden, but no real suggestions.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 12, 2014
Dear TonyGWP,

I’d like to thank you for posting and sharing with us your feed-back on your stay at Le Meridien N’fis hotel.


We thank you for your positive comments, and we are deeply sorry to notice your dissatisfaction regarding some points, but be sure that all your notes have been already shared with the top management in order to avoid such inconvenience in the future.

We hope that this experience will not be the final judgment from your behalf, we wish welcoming you back at Le Meridien N’fis to live and enjoy an amazing trip.

Best Regards from colorful & wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Meridien N'Fis

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Marrakech
#99 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien N'Fis 5*
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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