I have just completed a six day stay at le Meridien N'Fis in Marrakech. It was my fourth stay in three years. I visit as a business tourist but also revel in the energy and vibrancy of such a wonderful city.
You may wonder why someone who works in the luxury hospitality sector choses to stay in a four star superior brand rather than competitive products such as Sofitel or El Saadi or Mogador which are a little more polished than Le Meridien. You may also ask the same question when you read some of the recent reviews criticising the room standards.
The reason why I do is quite simple: The staff and the service.
The Le Meridien team is exceptional. Their devotion to providing solutions, assisting guests from all over the world whether on business or pleasure, and their constant ability to follow through on requests is more important to me than the occasional bit of flaky paint.
The issues of the hotel looking 'a little dated and tired' are in some cases correct but these minor faults lie at the foot of the Group Head Office and not with the team at the hotel. Reviews that comment on those faults without mentioning the service and delivery given by the Meridien team are not telling the full story. There are far more important things to consider when you come to Marrakech.
Here are some examples of the problem solving that may resonate with readers who travel a lot. Please note the the solutions:
*Wake up calls - always on time - never missed. This is a bug-bear of mine.
*Room Cleaning - Exceptional. I was almost embarrassed how tidy my room was when I returned each night because I knew that I had left it so messed up. Everything was folded put away or hung up. All my money I left out was neatly placed on my side board, with fresh towels and fresh bed linen everyday. The chambermaid was so very helpful and did an amazing job.
*Beds - Best nights sleep in months!
*Bathrooms - I missed having a shower cubicle but having a bath/shower was fine. Hot water always on demand. Amenities were excellent and so was lighting.
*Internet was weak in my room - Front office met with me and the IT manager and helped me move to a room where the internet was fast so I could work.
*Taxis - arranged on request efficiently and effectively and advised on those all important fares....
*Airport transfers - bang on!
* Warm Greetings - by the front office, management and porters and doormen.
*Recommendations - Always gave good advice on restaurants, where to go and what to see.
This dedication to customer care is what I look for in a hotel and this is what Le Meridien N'fis delivers at a reasonable rate and in a prime location. I therefore can forgive the rest.
I am an SPG member, something I recommend to anyone travelling to the Starwood family of hotels. Not only do I benefit from my Star points from staying here - points which I can use anywhere in the world to reduce my costs on hotels, and flights - I benefit from the kind and generous attention given to me on my return. Youssef - Head Concierge - and his front office team are the embodiment of hospitality and for that I thank them.
Anyone therefore considering coming to Marrakech for a weekend break, or perhaps on business - SPG memeber or not - rest assured that the N'fis team will be there to do all they can to help. That's my experience on the hotel and I have no reason to doubt that they offer that service to all comers.
- Official Description (provided by the hotel):
- Handsome Hotel located in the heart of the Minera residential district. ... more less
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- Also Known As:
- Le Meridien n`Fis Hotel Marrakech
- Le Meridien Marrakech
- Marrakech Le Meridien
- Le Meridien Hotel Marrakech