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“The Good, the bad and the ugly.” 2 of 5 stars
Review of Le Meridien N'Fis

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Le Meridien N'Fis
5.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #255 of 461 hotels in Marrakech
Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“The Good, the bad and the ugly.”
2 of 5 stars Reviewed November 8, 2013

This is NOT a 5-star hotel any more and I can't see how it can continue marketing itself as one in its current state. We've stayed and many Starwood owned hotels in the past and never been disappointed so how could they let standards slip so badly in this one. Having said that though this was advertised by Starwood as a Category: 2 5-star hotel but nowhere on their website do they mention what one can expect from a Cat 2 establishment. If we had had access to this information it might have set our expectations at a different level or we may not have chosen to stay at the hotel.

Anyway the good first. The location of the hotel was excellent being in the up market area of the new town of Marrakesh yet within walking distance of the medina, souks and various attractions that tourists like to frequent. The gardens are also fabulous and in our view much better than the gardens at the famous La Mamounia hotel. We found the DSM to be charming and he took time to listen to some of our complaints.

The bad. It was the hotel buildings and amenities themselves. They were worn out and in desperate need of renovation. The buildings and furnishings were utilitarian, lacking warmth and any feeling of luxury whatsoever. The bars, restaurants and inside common areas were uninviting and had a 1970's look about them. The pool was so cold and the grills around the edge of it broken in some places with pieces of plastic sticking up that in my view could easily injure a child or adult if they should slip or fall there.

The ugly. It was food on offer apart from one evening meal we had in the Moroccan restaurant there which was average. The breakfast buffet and evening international buffet were the worst I've ever experience with the selection and quality of food being served extremely poor. The staff in the restaurants didn't appear to be trained well with three staff one day serving us in one instance each of whom didn't seem to know what we'd said to the others. In the bar we had to return food twice as what was served up did not fit the description in the menu. Room service was a little better but even there one night the waiter had to come back with items he'd forgotten from our order. OK the cocktails in the bar, despite a limited selection, were good.

There is a message in the above for both Starwood and the manager of this hotel. The competing hotels in the same area knock spots off this hotel and the competition is only going to get stronger as the new hotels under construction close by open for business soon. With the right investment in refurbishing the hotel and amenities plus a vastly improved F&B offering you still have the chance of winning through as your location and gardens can't be beaten.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 12, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

Please accept our sincere apologies for any inconvenience we may have caused to you and be assured that your comments & remarks will be taken into serious consideration in order to improve our facilities and quality of service to meet your needs.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.


Thank you & Best Regards from wonderful Marrakech!


Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Farnham
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 8, 2013

My first impression was that this was quite a nice hotel : pretty gardens, outside bar area and pool, however it did not stand up to closer scrutiny. Generally in need of refurbishment but my main issue was room temperature at night. It was still hot at this time of year, with daytime temperatures of 36 degrees + and I was not convinced the clanking noisy A/C was actually working properly. Hence did not really sleep too well the whole time.
The restaurant had more of canteen feel about it and food distinctly average, but I liked the outside bar particularly the olive salad nibbles. WiFi was a bit patchy. Location of Hotel was OK.
If I returned to Marrakech I would probably look for an alternative.

Room Tip: Check if your room is in good WiFi Coverage area
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 12, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

Please accept our sincere apologies for any inconvenience we may have caused to you and be assured that your comments & remarks will be taken into serious consideration in order to improve our facilities and quality of service to meet your needs.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.


Thank you & Best Regards from wonderful Marrakech!


Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rabat, Morocco
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 6, 2013

Location of the hotel is good , also staff are polite and helpful. but rooms are very old and need immediate renovation especially beds sheets , carpets , chairs and curtains , bathrooms , towels.

Views from koutoubia building is very bad , from atlas is better.breakfast is good but not interesting so I skipped it twice in 3 nights.

No entertainment activities for guests and especially for kids.

All in all it is not meridien standard , and obviously not a 5 stars hotel.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 12, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

Please accept our sincere apologies for any inconvenience we may have caused to you and be assured that your comments & remarks will be taken into serious consideration in order to improve our facilities and quality of service to meet your needs.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.


Thank you & Best Regards from wonderful Marrakech!


Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Vallarta
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

We truly enjoyed the hotel as well as the genuine and outstanding dedication of the whole staff. We dined at the Moroccan restaurant twice and had lunch almost every day by the pool, which were delightful experiences. The pool restaurant could have a few Moroccan specialties though. The location is prime, close to old town, cultural landmarks and top notch restaurants. We also loved the pool, the spa, the gorgeous Andalucian gardens and the kids area. Service was impeccable and we will for sure return. Short but fantastic vacation.

Room Tip: Overlooking the pool is a must
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 8, 2013
Dear Guest,

Thank you very much for sharing with us your great experience at Le Meridien N’Fis hotel and positive feedback about the Pool, Spa & Garden.

We are glad that you’ve enjoyed you stay with us and all your notes will be an added value to continue to provide the best service in order to better meet your expectations and turn in your next experience as a part of unforgettable memories.

We look forward to welcoming you soon at Le Meridien N’Fis.

Best Regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
63 reviews 63 reviews
63 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 2, 2013

I would give this hotel 2 stars but the staff were very helpful and courteous, and it would not be fair to them. Check-in check-out super fast and smooth, staff quick to get taxis, etc. In-room WIFI surprisingly very fast.

That said, the hotel itself very much needs renovation to bring it in line with other Meridiens, not to mention the competition. Rooms are clearly from another era - slouching beds, sheets that are clean but still have old stains, worn furniture that had crumbs wedged in them, bathroom no doubt cleaned properly - but stained bathtub and old cracked tiles falling out did not feel sanitary, shower hot water had to run for a while to get the rust colour out. The iron and ironing board looked like something they found on the side of the road (Meridien: go get new ones immediately!) My room was on the top floor facing the main road and toward the airport so fairly noisy.

Was there for business so didn't use pool and other leisure facilities.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 8, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

Please accept our sincere apologies for any inconvenience we may have caused to you and be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to fulfill your needs.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.

Thank you & Best Regards from wonderful Marrakech!


Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ascot, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 29, 2013

This hotel needs refurbishment. The breakfast looks unappetising , food cold, orange juice poor quality and service well hardly any. The restaurant where our tour ate, the staff really needed training. We asked for sheets for the bed as it was too hot for a duvet and we requested these twice and they took about one a half hours to deliver to the room. All in all not somewhere to recommend.

Room Tip: Both sides of the hotel are bad as on one side there is a busy road, if you have doors open you can...
See more room tips
  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, November 8, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

Please accept our sincere apologies for any inconvenience we may have caused to you and be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to fulfill your needs.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.

Thank you & Best Regards from wonderful Marrakech!


Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 25, 2013

This review comes a bit late, but it's good for people who are planning to visit Marrakesh this December. We stayed here last December. The weather was great. Sunny and warm during the day and a bit chilly in the evenings. As for the hotel it was just an average hotel. Although we upgraded our rooms, it was not worth it. basic rooms (no coffee maker), good hot breakfast but the menu doesn't change. There are two restaurants in the hotel but they are expensive and the quality of the food was below average. The night club was empty all the time; no new year event.. plan your new year's eve early because places get booked early.
The pool is nice and the lunch bar by the pool is good too.

The location of the hotel is good. Twenty minutes walk to the old city and Alfenna square. Ten minutes walk to nice cafes and restaurant. No shops near by.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, October 30, 2013
Dear Guest,

Thank you very much for sharing with us your experience at Le Meridien N’Fis hotel and positive feedback about Pool & Location.

All your valuable remarks will be an added value to provide the best service in order to better meet your expectations, and looking forward to welcoming you back at Le Meridien N’Fis for another trip for more amazing discoveries.


Best Regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Meridien N'Fis

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Marrakech
#98 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien N'Fis 5*
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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