Stayed here in in June and the hotel itself is beautiful. The location is great, although you wouldn't want to walk to the main center, it's easy to get a cab (just don't take it from in front of the hotel as the drivers will immediately overcharge, knowing you are staying in a 5 star property!)
Also loved the pool and the staff at the pool side is extremely friendly and attentive! Even though they look like they are relaxed, they are sure focused. While all the chairs were filled with guests, a small child was struggling in the water already had her head underwater. Pool staff responded immediately, whereas noone else even noticed it yet.
The staff in other areas of the hotel however are far from friendly. It is clear that they do not speak english at all, but even their attitudes are rude.
When calling the reception or guest service, the phone is answered with "hello". Had to call 3 times for the minibar to be emptied (which was not even filled properly when we arrived).
Ordered room service, where they promised it would be there after half an hour. 30 min. later I didn't receive anything and called again. They said it just finished and they will bring it asap. Another half an hour later; nothing arrived! I had to call again and from that time it took another 15 minutes before my food was delivered. ((Count, it took 1 hour and 15 minutes!!)). Eventually gave my feedback to the F&B manager but did not receive any sincere apology or gesture.
The breakfast is simply awefull and I would definately recommend going to one of the 3 restaurants located just next to the hotel. Service there is amazing and the prices are way better!
At check-out, they only asked how I wanted to pay (after I explained I wanted to pay cash) and did not ask me about my stay and did not wish me a good travels or even a good day.
I believe that even though the property itself is beautiful and you can definitely stay the whole day by the pool and go out at night, it is not worthy of being a Starwood hotel. They just can't deliver the service I expect from a 5* Starwood property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 19, 2013
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We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.
We were very sorry to learn about your dissatisfaction with the service you were offered, please accept our sincere apologies for any convenience caused. Please be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to meet our clients needs.
We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.
Thank you & Best Regards from wonderful Marrakech!
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.