Overall we found the Moroccan nature to be somewhat surly; they are perfectly friendly if you initiate any courtesy or banter but are not forthcoming or spontaneously cheerful themselves. Odd for the service industry especially at a 5* Hotel. As always there are exceptions to this rule and our chambermaid, as well as one of the older waiters, and Fred, the omelette chef, were lovely.
We were on the 1st floor and suffered the “tick tick” sound of the automated water sprinklers all through the night. Ask for higher floor to avoid this & you should also get a view of the pool/gardens.
The French sign in the bathroom “this water is potable” means the water is drinkable!
Ask for a kettle & it will be provided – otherwise there isn’t one in the room!
Use the “green choice” door hangar; you will receive complimentary coffee vouchers 5 Euros, or SPG points or you can donate to a charity. Beware; read the terms on the reverse of the coffee voucher as you will have to explain them to the staff who will deny their usage! They are valid in multiples, they can be used at the pool bar or in the restaurant, but not at the Bar. A Bar coffee is £3.50/35 MAD.
We had to return to reception 3 times because the card key didn’t work; other guests had the same problem. The shower leaks onto the floor so the bath mat becomes a sodden mess every time you have a shower – a partial fixed screen would solve this. The pool temperature is oddly VERY cold even after a full day of sun - hence it is usually empty!
Free Wi-Fi in the lobby area – the chairs could not be more unsuitable; too low for the table and not computer chairs. There are only two pc’s and both have very slow signals and dodgy keyboards. Beware as they are not in the QWERTY layout which was confusing?! I tried to do this review but it lost all my input!
If you sign for things against your room number; keep tabs on your hotel receipts; they do not give you a copy for you to check against the final bill. The bill is written in an undecipherable code so identifying each item is very difficult.
The grounds were generally well kept except by the tennis courts where it looks like a building has been partially dismantled & there is some debris?!
The pool beds and umbrellas had seen better days and though there are plenty staff, no-one seemed bothered about making repairs. The sunbed fabric is stained; they could be removed and washed or replaced, there were several umbrellas with hanging struts that were duly raised anyway by the pool attendant who brought you 2 towels. These could just use a few screws!
The staff are also rigid about the service, examples include;
we were seated right beside the poolside restaurant but had to make a circuit to the pool bar to order food to have at our sunbeds. We saw and asked for a Club sandwich that came out of the restaurant and were brought a baguette by the pool bar staff!
Having sat out on the open terrace after breakfast with another guest who smoked; I wanted to go to the toilet which is by the entrance to the breakfast area. I was firmly told that the doors were locked and I had to make a circuit via reception to get back to the other side of the door for the loo!
Breakfast; no dates! OJ was watery, especially considering the lovely flavour of fresh squeezed OJ in the medina (40p/4 MAD!) – so it is readily available & should be better quality in a 5* Hotel. It was the first time I had seen “diet” cheese & yoghurt offered. A fair selection on the buffet, fresh fruit, pastries & freshly cooked egg station; not spectacular for a 5* hotel though.
Pizza by the pool starts at £7.50/75 MAD
The only evening dining option was at the poolside restaurant who had a buffet at 250 MAD (c£25) per head every night! If you don’t want to go far, walk to the right of the Hotel there are a few places to eat about 200 yards down.
If you walk to the medina/souk; it is about 3 miles & will take about 40 minutes at a slow pace not the 15/20 they quote but a taxi will only cost £3/30 MAD if you barter properly from their original price of 100 MAD
Get a room above 1st floor to avoid night time noise of sprinklers
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.
We were very sorry to learn about your dissatisfaction with the service you were offered, please accept our sincere apologies for any convenience caused. Please be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to meet your needs, we’d like to ensure you that all those incidents were an exception and not a rule.
We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.
Thank you & Best Regards from wonderful Marrakech!
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.