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“Very pleasant stay” 4 of 5 stars
Review of Le Meridien N'Fis

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Le Meridien N'Fis
5.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #260 of 461 hotels in Marrakech
London, UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Very pleasant stay”
4 of 5 stars Reviewed April 23, 2013

My partner and I stayed in Marrakech for the Easter holiday week for five nights. The staff at the hotel were very pleasant and knowledgable. The conceirge, Youseff, was amazing - his recommendations for hammam's were spot on, and the day trip to the Atlas Mountains through the 3 valley's is AMAZING. Our tour guide was friendly and knowledgable, and that day trip made the entire week. The hotel bar is great for a quick drink before dinner, and the food in the Moroccon restuarant is very good. We were not impressed with the Italian/Mediterranian restaurant, however. Overall, the hotel is very nice - I read a lot of complaints on Trip Advisor and was quite worried about my choice - but as a SPG gold member, I wanted to give it a chance. Certainly could use an upgrade in terms of furniture, but the rooms and bathrooms are clean and comfortable - which is enough for me. The gardens are beautiful and the pool is lovely.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Berkshire
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 18, 2013

Only here for one night so cannot comment on many things. The main reason I've rated it only 3 is because of the cardboard walls and the 'Premier Inn' feel to the corridors leading to the bedroom. I had road noise (and not just a hum) all night, a baby crying which sounded as if it was actually in my room and every door shutting from when I went to bed to when I woke up. I was there for a conference. Breakfast was basic, lunch provided rather tough, overcooked lamb.

On the plus side I thought the communal areas looked beautiful and the staff were certainly extremely attentive. However, given the short distance to the airport, the 150 Dirham charged was excessive (although I acknowledge this is a standard hotel fee). The return taxi cost me less than half and I suspect that was over the odds too.

Room Tip: Definitely ask not to be road side
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, May 8, 2013
Dear Guest,

I’d like to thank you for your comment on Tripadvisor.

There is no doubt that all your valuable remarks will help us to improve our services in order to satisfy all your expectations and let them come true. We look forward to welcoming you again at Le Meridien N’Fis during your next trip.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 16, 2013 via mobile

We arrived in Marrakech after 7 days in Spain and were welcomed with smiling faces and a delicious cup of tea.
The reception staff and bell captains made us feel as though we we special guests, not weary travelers.
The hotel has a very beautiful garden that provides a tranquil place for early morning relaxation or an evening stroll.
The staff will gladly assist in either finding a taxi or helping plan your excursion.
Outstanding, friendly and competent staff at every turn.
The hotel is a short taxi ride to most locations,
The restaurants serve an aboundense of food, and very delicious, mostly traditional Moroccan dishes, but it would be a mistake not to experience them.
A great value, a friendly atmosphere, clean facility and accommodating staff!
A great experience!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, May 8, 2013
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your enjoyable experience at the hotel.

We are so happy to know that your journey was a great success and all your expectations came true. We are also delighted that you have appreciated hotel (Staff, Garden & Restaurants).

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

We look forward to welcome you back to Le Meridien N’Fis for another amazing
Trip where you’ll continue to discover more and more wonderful areas at le Meridien N’Fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2013

We have never submitted a review before and are not generally complainers (we are very frequent travelers in the developing world), but while we don't expect perfection (and certainly not at this price), our experience at Le Meridien was so poor that we are compelled to draw your attention to the serious deficiencies at this hotel.

Honestly, this is the worst Le Meridien we have ever stayed at and the worst hotel we have stayed at in Marrakech (we have stayed at many other, and cheaper, hotels in Marrakech that were vastly superior). A rip off for the prices/points they are charging.

No wifi in the rooms - although we were told it was just down for the day, it was never repaired during our trip and our suspicions were confirmed when we saw a Tripadvisor comment from earlier in the month that noted the same problem. We had to make constant trips to the lobby to use the wifi.

Dirty room.

Empty minibar.

Half water bottles by the side of the bed for which we were charged but which were not marked as a minibar item in any way.

Deplorable breakfast. No excuse for stale pastries in Marrakech where any sidewalk cafe has delicious pastries. Also no excuse for the chemical fake orange juice when real orange juice is available everywhere. The kicker was that both of our coffee cups were dirty and we had to wash them in the sink. We ended up walking down the street for breakfast at a cafe.

We understand that Le Meridien used to be a very good hotel in Marrakech on par with the Sofitel but now, clearly, there is no comparison. In sum, way below what one would expect to find in Marrakech for the money and way below what one expects from Le Meridien.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 19, 2013
Dear Guest,


We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.

We were very sorry to learn about your dissatisfaction with the service you were offered, please accept our sincere apologies for any convenience caused. Please be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to meet your needs, we’d like to ensure you that all those incidents were an exception and not a rule.

We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.

Thank you & Best Regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
5 of 5 stars Reviewed April 8, 2013

We stayed at this hotel over easter. After reading the trip advisor comments I was not sure what to expect. Sure the hotel is not newly built, or a Riad. But the rooms we stayed in were great. We were treated fantastically. Special thanks to the amazing Youssef (head concierge) and front office staff, all of you.
The pool area is great. It could, though, do with an upgrade of the sun chairs. Despite that, compared to the pool areas in the riads, this is just heaven. Large pool, you feel the out doors and great service with drinks etc.
As my head line states. If content is what counts. Count on this hotel.

Room Tip: choose the refurbished rooms
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 19, 2013
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your enjoyable experience at the hotel.

We are so happy to know that your journey was a great success and all your expectations came true. We are also delighted that you have appreciated hotel.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

We look forward to welcome you back to Le Meridien N’Fis for another amazing
Trip where you’ll continue to discover more and more wonderful areas at le Meridien N’Fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

This hotel is top-notch. We've stayed in several 4 and 5 hotels in Morocco and this one takes the cake. For starters, everything works in our room. That's something to be grateful for considering Moroccan standards. The courtyard is lovely with all the exotic flora tagged. The pool is fantastic for a lazy poolside siesta. I loved their grilled salmon on a bed of spring vegetables on olive oil. It's location is ideal since it's just a short drive from The Square.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 19, 2013
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so
delighted to notice that you have appreciated the hotel.

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stay at this property 2 nights (06+07/04/2013).
Nice clean and spacious rooms, friendly staffs with good in both French + English speaking.
Closed to the Jeema El Fna and other parts of the city of Marrakech. Surrounded by a beautiful garden. Offered free fast Wifi in room.
Excellent Hot & cold buffet breakfast. Dinner buffet is great with heaps of varieties in international cuisine.
More than happy if I have another chance to return to this hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, April 19, 2013
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so
delighted to notice that you have appreciated the hotel.

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien N'Fis

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Marrakech
#103 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien N'Fis 5*
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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