The grounds are beautiful. The rooms are nice with clean comfortable bedding. But the service at this hotel is the worst I've ever experienced at a hotel calling itself 5 star.
My husband and I stayed at this hotel during a tour of Morocco. It was supposed to be the highlight of our hotel stops. It has lovely gardens, a beautiful pool, pretty good restaurants and a convenient location close to the huge market in Marrakech. Everything needed to support a high star rating. The problem is that nobody told the staff that excellent service is what sets a 5 star hotel apart from the rest.
The reception desk staff if aloof bordering on rude, with no apparent interest in interacting with (or even smiling at) quests checking in. The two women stationed at the desk stand there looking at and shuffling paper constantly, and when someone comes to the desk to check in they act like it is an annoyance (rather than their job). The cashier is the slowest I've ever dealt with, stoping to answer the phone, talk to other staff, walk away from the desk - all while he keeps you waiting to cash out. He didn't seem to care as the line got longer and longer. The duty manager could not speak or understand English, so you had to communicate with him through the concierge (who all the rest of the staff seemed to rely upon to communicate with English speaking guests). The concierge seemed to know nothing about the spas or hamams in Marrakech so I ended up having to do internet research to find one close by (hint to the concierge - you may want to inform yourself about this for future guests).
The magnetic door card seemed to work only once and after using it you may have to have it reprogrammed the next time you wanted to use it. This would be forgivable if you didn't have to walk from your room through the gardens to get back to the front desk every time. Certainly not senior friendly.
Internet service worked 2 out of my 3 day stay, and getting a refund of the 80 dirhams (about $10) I paid in advance took a 20 minute wait on the cashiers line, a diversion to the concierge desk, a wait for the non english speaking manager and a revisit to the cashier. I'm glad it was only $10!
It is a shame that a hotel with such a nice physical plant is marred by terrible service. I would never stay at this hotel again and I could not recommend it to anyone.
All of the rooms are in buildings that are separate from the hotel lobby and eating facilities. Hav...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 4, 2013
Report response as inappropriate
We thank you for taking the time to share with us your experience at le Meridien N’Fis Marrakech.
We were very sorry to learn about your dissatisfaction with the service you were offered, please accept our sincere apologies for any convenience caused. Please be assured that your comments & remarks will be taken into serious consideration in order to improve our quality of service to meet your needs, we’d like to ensure you that all those incidents were an exception and not a rule.
We look forward to welcoming you at Le Meridien N’Fis and be able to meet your expectations.
Thank you & Best Regards from wonderful Marrakech!
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.