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“Great hotel Great staff!” 5 of 5 stars
Review of Le Meridien N'Fis

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Le Meridien N'Fis
5.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #256 of 461 hotels in Marrakech
Sopot, Poland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great hotel Great staff!”
5 of 5 stars Reviewed January 5, 2013

Really great hotel! We went to N'fis Le Meridien on our honeymoon! It is a fantastic spot to relax in the fabulous pool and sunbath like on a tropical island. On the other hand it is not very far away to Medina where you can find wonderful spirite of Marrakech. We had a club room and it was great. Everyday we had rose petals all over the room which was so romantic. Bed was heavenly comfortable like in all Starwood hotels. The best was of course Youssef the concierge! He was so friendly that we felt like we were best friends for ages :) He recommended us great restaurants and best of the best quad ride outside the city! You have to try it - great experience!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, January 15, 2013
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your outstanding honeymoon to Morocco.

We are so happy to know that your journey was a great success and all your expectations came true. We are also delighted that you have appreciated hotel service, and staff especially Youssef’s valuable advice.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

We look forward to welcome you back to Le Meridien N’Fis for another amazing
Trip where you’ll continue to discover more and more wonderful areas at le Meridien N’fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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London, United Kingdom
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 4, 2013

I love this hotel and have stayed there several times. First occassion when hubby was working locally, he stayed for a couple of months and I visited and was absolutely delighted with how everyone treated the guests from the doorman to the chamber maids, people could not have been more helpful. I returned to spend a birthday visit there with some girlfriends, and again, we were treated extremely well......all 4 of us loved it. The rooms are nice and spacious, the communal areas lovely, the pool side restaurant and double beds for lounging r are great.......I cannot fault it. Marrakesh is great for eating out, but if you are not in the mood for venturing to the old town, the hotel restaurant is also great as is room service......the location of this hotel is very convenient, its in the new town, but walkable to the Medina/Djma el Fna........if I dont stay in a Riad, then this is the hotel I will always choose to return to and I have visited many hotels in Marakesh.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, January 15, 2013
Dear Guest,

Thank you for coming back to Le Meridien N’Fis Marrakech and taking the time to share with us your outstanding experience to Morocco.

We are so happy to know that your journey was a great success and all your expectations came true. We are also delighted that you have appreciated hotel service, staff, restaurant, and location.

During your next trip, let me suggest you to explore an amazing oriental atmosphere at “AL KHAYMA” tent.

We look forward to welcome you back to Le Meridien N’Fis for another amazing
Trip where you’ll continue to discover more and more wonderful areas at le Meridien N’fis.

Best Regards from Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 29, 2012

This hotel was perfect for our first night in Morocco. It's a short drive from the airport in Marrakech and also very close to both the old and new city by cab. The hotel concierge was wonderful in helping us pick day trips and used his own phone to make local calls for us. Overall, the service was really nice, and the hotel was clean and good value with nice touches in the decor.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, January 8, 2013
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so
delighted to notice that you have appreciated the hotel and Staff.

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

During your next trip, let me suggest you to try our different restaurants and explore
Moroccan delights at “L’IWAN Restaurant”.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 29, 2012

I am a very experienced traveller having flown more than 4 million miles while visiting more than 60 countries. This hotel was recommended by a travel agent, who we will never use again. This hotel is a disgrace to the Starwood hotel Group. It needs a complete makeover. This place looks like it has not been updated since the 60's. We tried 4 of the restaurants in the hotel and they were all well below par. The service was terrible and in two of the restaurants the meals were so over cooked you could have used them to sole your shoes. The pool area has a large sign prohibiting glass objects on the deck, however, anyone ordering water receives it in 1.5 litre glass bottles. We had to wait 20 minutes to get change for 100 Dh from the cashier because she said the hotel had no change! We visited several other hotels in Marrakech and found the level of service and attention to detail far superior to what we experienced at the Meridien. If we had not paid for our stay in advance we would have relocated to another hotel a much more enjoyable holiday in Marrakech.

Do yourself a favour and stay elsewhere.

Bob

Stayed December 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, January 8, 2013
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience.

We are deeply sorry that your stay did not meet your expectations. Please accept our apologies for any inconvenience caused.

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 28, 2012

I red some negative feedback here so we actually worried before we stay here from 22th to 26th December, but room, garden, atmosphere, facilities, meals, room service, staff service was all better then we expected, so we somewhat surprised why this hotel got the negative feedback before.

Everything was good for us. Especially we were so happy with the bed, and warm room on this cold nights in this season. We also stayed another Riad. It was beautiful, but we were very cold in the nights , too noisy to sleep, and difficult to come back to Riad by walk. So, we recommend to sleep outside of Medina like Le Meridien and take a taxi for Medina for day, and come back to calm and warm environment by taxi is best idea to explore Marrakesh, we believe.

Hotel can introduce a guide for city tour who was nice, or you can find a taxi driver who can speak English in front of hotel, who can provide more reasonable price for city tour.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Benjelloun_DSM, Director of Sales at Le Meridien N'Fis, responded to this review, January 8, 2013
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience.

We are so happy to learn that your journey was a great success and all your expectations came true. We are also delighted that you have appreciated hotel service, and staff’s attention.

During your next trip, let me suggest you to try our different restaurants and explore
an amazing oriental atmosphere at “AL KHAYMA” tent.

We look forward to welcome you back to Le Meridien N’Fis for another amazing
Trip where you’ll continue to discover more and more areas at le Meridien N’Fis.

Best regards from wonderful Marrakech!

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
marakech
1 review
4 of 5 stars Reviewed December 18, 2012

If you wish to makr the most of your stay at The meridien N'Fis make the aquaintance of Said who has worked here for 27 years - this man is the business. He will facilitate everything you need. Take advantage of all the facilities of the hotel whether it is eating an Italian meal, a Moroccan meal, smoking a Hookah or the western music in the bar. It's a lovely place made better by the afore mentioned Said. Long may he Reign.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Alaoui_GM, Director of Sales at Le Meridien N'Fis, responded to this review, January 1, 2013
Dear Guest,

I’d like to thank you very much for your kind comment on Tripadvisor. We are so
delighted to notice that you have appreciated the hotel (Staff and restaurant).

There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

During your next trip, let me suggest you to try our different restaurants and explore
Moroccan delights at “L’IWAN Restaurant”.

Your sincerely.

Omar BENJELLOUN
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed December 16, 2012 via mobile

As a Starwood Preferred Guest, I was looking forward to coming to this hotel after staying at Accor hotels in three other Moroccan cities. What a let down. This tired old workhorse of a hotel is in need of a total makeover and the staff and management need to be re-trained or replaced.

ROOMS: tired, broken bits and pieces, ugly 90s furniture. Bathroom not bad though and beds are comfy. Only 3 English channels on TV.

LOCATION: it's true what other reviewers have said, the medina and the new town are both a good 20 minute walk away but we didn't mind this.

COMMON AREAS: free wifi in reception does not work but we managed to convince the surly piece of work to give us another free code that did work. Otherwise we would have had to pay $40 to use wifi in the hotel for the week.

Carpet in hallways is all torn and stained.

Bird poo in all the light fittings and on chairs in breakfast room from all the sparrows flying around.

Guest computers simply do not work. Foyer can smell really badly of smoke.

Pool area very tired, broken tiles, sun lounges.

BREAKFAST: Pretty good, nice freshly made omlettes. Surly service (see service below).

BAR: a joke. You have to pay 10dh to play pool. They play the same cd of 5 songs on repeat and seem confused when we ask if they have any other music. Colored lit up bars that look like they belong at a Vegas pool bar. Rude staff. Overpriced drinks.

STAFF: Generally rude, uninterested, sometimes they even ignore you.

Example 1: I passed a staff member I assume was a manager near the pool and said 'bonjour' to him and he actually grunted at me.

Example 2: I went to use the toilet near the pool terrace restaurant and one of the waiters is standing up using the toilet with the door open. When he sees me he closes the door. I go in to use the toilet after him and there is pee all over the seat and it's not flushed.

Example 3: There seems to be an overkill of managers in suits in the breakfast room and i hate to say this but they basically ignore non-Moroccan guests and fawn over Moroccan guests. I told one of them that there was a bug in the juice and they just fished it out there and then. At least take it to the kitchen and give guests the impression you are replacing it.

Example 4: i asked the cashier for some small change (ie 1 dh coins). His response: "no i don't have". But I could see heaps in his drawer.

Example 5: We start a game of pool, 5 mins later the bar staff are shutting blinds, turn off music and stand around glaring at us.

I should point out that the housekeeping staff and doormen were always friendly. The problem seems to be the food and beverage, reception, and management.

Starwood you have a problem with this hotel. It is well below par for what I have come to expect from a Starwood property.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_Alaoui_GM, General Manager at Le Meridien N'Fis, responded to this review, December 24, 2012
Dear Guest,

Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience.
We are deeply sorry that your stay did not meet your expectations. Please accept our apologies for any inconvenience caused.
There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.

Your sincerely.

Abdelouahed ALAOUI -Fdili
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Meridien N'Fis

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Marrakech
#99 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien N'Fis 5*
Official Description (provided by the hotel):
Handsome Hotel located in the heart of the Minera residential district. ... more   less 
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Also Known As:
Le Meridien n`Fis Hotel Marrakech
Le Meridien Marrakech
Marrakech Le Meridien
Le Meridien Hotel Marrakech

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