I am a very experienced traveller having flown more than 4 million miles while visiting more than 60 countries. This hotel was recommended by a travel agent, who we will never use again. This hotel is a disgrace to the Starwood hotel Group. It needs a complete makeover. This place looks like it has not been updated since the 60's. We tried 4 of the restaurants in the hotel and they were all well below par. The service was terrible and in two of the restaurants the meals were so over cooked you could have used them to sole your shoes. The pool area has a large sign prohibiting glass objects on the deck, however, anyone ordering water receives it in 1.5 litre glass bottles. We had to wait 20 minutes to get change for 100 Dh from the cashier because she said the hotel had no change! We visited several other hotels in Marrakech and found the level of service and attention to detail far superior to what we experienced at the Meridien. If we had not paid for our stay in advance we would have relocated to another hotel a much more enjoyable holiday in Marrakech.

Do yourself a favour and stay elsewhere.

Bob

I red some negative feedback here so we actually worried before we stay here from 22th to 26th December, but room, garden, atmosphere, facilities, meals, room service, staff service was all better then we expected, so we somewhat surprised why this hotel got the negative feedback before.

Everything was good for us. Especially we were so happy with the bed, and warm room on this cold nights in this season. We also stayed another Riad. It was beautiful, but we were very cold in the nights , too noisy to sleep, and difficult to come back to Riad by walk. So, we recommend to sleep outside of Medina like Le Meridien and take a taxi for Medina for day, and come back to calm and warm environment by taxi is best idea to explore Marrakesh, we believe.

Hotel can introduce a guide for city tour who was nice, or you can find a taxi driver who can speak English in front of hotel, who can provide more reasonable price for city tour.

If you wish to makr the most of your stay at The meridien N'Fis make the aquaintance of Said who has worked here for 27 years - this man is the business. He will facilitate everything you need. Take advantage of all the facilities of the hotel whether it is eating an Italian meal, a Moroccan meal, smoking a Hookah or the western music in the bar. It's a lovely place made better by the afore mentioned Said. Long may he Reign.

As a Starwood Preferred Guest, I was looking forward to coming to this hotel after staying at Accor hotels in three other Moroccan cities. What a let down. This tired old workhorse of a hotel is in need of a total makeover and the staff and management need to be re-trained or replaced.

ROOMS: tired, broken bits and pieces, ugly 90s furniture. Bathroom not bad though and beds are comfy. Only 3 English channels on TV.

LOCATION: it's true what other reviewers have said, the medina and the new town are both a good 20 minute walk away but we didn't mind this.

COMMON AREAS: free wifi in reception does not work but we managed to convince the surly piece of work to give us another free code that did work. Otherwise we would have had to pay $40 to use wifi in the hotel for the week.

Carpet in hallways is all torn and stained.

Bird poo in all the light fittings and on chairs in breakfast room from all the sparrows flying around.

Guest computers simply do not work. Foyer can smell really badly of smoke.

Pool area very tired, broken tiles, sun lounges.

BREAKFAST: Pretty good, nice freshly made omlettes. Surly service (see service below).

BAR: a joke. You have to pay 10dh to play pool. They play the same cd of 5 songs on repeat and seem confused when we ask if they have any other music. Colored lit up bars that look like they belong at a Vegas pool bar. Rude staff. Overpriced drinks.

STAFF: Generally rude, uninterested, sometimes they even ignore you.

Example 1: I passed a staff member I assume was a manager near the pool and said 'bonjour' to him and he actually grunted at me.

Example 2: I went to use the toilet near the pool terrace restaurant and one of the waiters is standing up using the toilet with the door open. When he sees me he closes the door. I go in to use the toilet after him and there is pee all over the seat and it's not flushed.

Example 3: There seems to be an overkill of managers in suits in the breakfast room and i hate to say this but they basically ignore non-Moroccan guests and fawn over Moroccan guests. I told one of them that there was a bug in the juice and they just fished it out there and then. At least take it to the kitchen and give guests the impression you are replacing it.

Example 4: i asked the cashier for some small change (ie 1 dh coins). His response: "no i don't have". But I could see heaps in his drawer.

Example 5: We start a game of pool, 5 mins later the bar staff are shutting blinds, turn off music and stand around glaring at us.

I should point out that the housekeeping staff and doormen were always friendly. The problem seems to be the food and beverage, reception, and management.

Starwood you have a problem with this hotel. It is well below par for what I have come to expect from a Starwood property.