As an SPG Platinum guest, I travel a lot for work and pleasure, and this property would fall at the bottom of the list of hotels I have stayed. Before you even walk into reception, you see the fountain in front that is not functioning, there is not even water in the fountain's chipped basin. Rooms are old, towels are so old, they are grey color, A/C didn't work, no screens on the windows/balcony doors, the moment you open window, you have tons of flies in the room. Breakfast was of average quality (omelette station saves it from being below average), orange juice was so diluted with water you could never tell it is freshly squeezed (which is what the sign tells you); birds are flying in the breakfast room, sitting on tables, very unsanitary. Spa was a joke and it was so rundown (locker rooms, dirty sinks, wet sauna with chipped tiles and ceiling) that I am surprised they can even charge for it! With the exception of Said, the porter, everybody else didn't exude the attitude they were happy to have you; hotel has a van, but the amount they charge to take you to the airport that is very close, is way above even the rate of the taxis at the airport. If you choose to walk to Medina, it is about 15 -20 min walk, would have been so easy for the hotel to offer a complimentary ride and make many people happy. We didn't try hotel restaurants (didn't find the menu exciting) but if you walk about 10 min towards the Congress Hall, there are several new restaurants on the same side of the road as hotel, all reasonably priced. Inner courtyard gardens were nice, and it is the only good thing about this hotel. We left hotel earlier to stay at a different place and will not recommend this hotel to anybody - they need to at least maintain the property (it is not difficult to buy new towels and linens if you can't do a renovation) and more importantly, train stuff to project hospitality to guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for visiting Le Meridien N’Fis Marrakech and taking the time to share with us your experience.
We are deeply sorry that your stay did not meet your expectations. Please accept our apologies for any inconvenience caused.
There is no doubt that your comments will help us to improve and provide the best quality of service you may expect.
Abdelouahed ALAOUI -Fdili
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.