We really enjoyed our stay at this hotel. For such a large hotel its design keeps an intimate feel, with an excellent pool and fantastic Andalusian garden. We found the staff consistently helpful and welcoming. First time out I forgot to sign for some food but was still dealt with in a friendly and very polite manner. We ate serval times in the Moroccan restaurant on site and thought that was also excellent. It is a short walk to the walls of the Medina but the gardens are a great place to relax and escape from the bustle of the old city. Definitiely somewhere I would love to return to.

Nice hotel, Wifi was a problem, and they charge for it in the rooms. Meals by the pool were nice, although the sauce with steaks was a bit manufactured. Pool itself is very nice. We stayed in three different rooms while travelling in Morocco. All were good, although we couldn't see the difference between the premium rooms and the cheaper ones. Gardens are beautiful. One day, we arrived in at sunset, and the scent from the jasmine hedges was overwhelming (in a good way). Concierge has odd hours. Overall, a pleasant stay!

All the employees of the front desk seemed to have gone to the same “Don’t bother me I hate tourist school” It seems that no matter how many people have made a point to complain about the reception staff, management had done nothing about it. We were on a tour and had no choice on the hotels. We were hoping that after so many complaints something had been done.

The rooms were large and well appointed but starting to get ratty. They were clean for the most part, but there were some areas that could have used a bit more care. Towels were good but a bit used and not completely white. There was a refrigerator in the room and a safe. You had to pay for WI-FI.

The breakfast was good with a wide selection if repetitive; they had exactly the same things every day. There were cats allowed to run around and birds were flying about. The sconces on the walls were very dirty and provided their breakfast.

Lovely pool area and gardens, but since the weather was very bad for our entire stay we did not use them. We had dinner in the bar area since they don’t open the restaurant until 7PM and we were hungry. It was expensive and not very good. Avoid the appetizers; the pizza and the stake sandwich were eatable the rest were frozen and came cold and uncooked.

You can walk to the Medina in about 20 minutes. We could not find any food shops around to buy sodas or water, so we had to carry them back from the Medina. You are not supposed to drink the water, but the hotel does not leave a note in the room, and does not provide free drinkable water.

I would not stay there again.

We (family of 4) stayed in an executive suite. The room was very nice and spacious with a lounge room and comfortable bedroom. The grounds of the hotel are expansive and well laid out. There are plenty of facilities - kids play area, tennis courts and nice swimming pool.
However, the service at this hotel is a bit of a let down. Management should work hard in beefing up their service and training. There is very few staff who speak English and the service at the restaurant is very very slow. Staff work hard but there are simply not enought of them and managemnt seem to turn a blind eye to this.
Marrakesh is lovely with lots to do and the hotel is perfectly placed.