We like the Starwood group, they very seldom disappoint and their excellent classification system allows one to choose amongs their various properties, knowing quite well what to expect.

This miserable place however does not do justice to Starwood nor Meridien at all, in fact we fear it will destroy the name on it's own and if nothing is done,. They should very quickly check this out because clients who choose the N'fis on their brand's name will not be encouraged to do so again, anywhere else.

The whole hotel is an ugly worn down depressing affair, the staff is not even pleasant (rarely seen in gentle Morocco), the reception staff is the worst, unwelcomming, sometimes outright unpolitet.

The breakfast served in an ugly barrack style room is not only miserable, it's bad. What a way to start the Day !

This is the sort of place that makes you want to move out as quickly as possible. Which we did. Marrakesh, a city of good taste and refined style, has excellent hotels and Riads. Avoid this one. Don't be tempted by the low price, it only reflects low quality.

We very rarely give a "terrible" note but we feel this one is well deserved.

PS : We must wonder if the positive reviews here are genuine.

I must admit this is the first time after nearly 120 reviews that I have re-called a review and I am re-writing it again.

The reason for this is the unprecedented customer care that I have witnessed today. You may say (and you would be correct to do so) that the hotel hates a bad review on tripadvisor and they would do anything to remove it..... but its very rare to see a hotel management to pro-actively seek the customer and discuss the issues.

In my fist review I was truly upset about the following:
-quality of the standard rooms
-poor quality of the breakfast for a 5 star hotel
-slow internet

There are some positive items as well:
-nice pool area
-pretty garden
-very good dinning options (the moroccan dinner was excellent)
-good concierge service

Most of the times you will find hotel managers writing some really lame response to a review where they hardly acknowledge any of the shortcomings. Today the rooms division manager Mr. Jamal and the chief concierge Mr. Mamouni asked to meet with me to discuss and talk about my feedback. They were very open indeed and I feel positive that my complaints where not only heard but im sure they will try and resolve the issues I found.

When we arrived we were escorted to our room. The cleanliness of this room was incredible. The room was spotless and the housekeeper for our section which we saw daily was a delight and ALWAYS smiling and waving. Such a friendly person. My only regret is that I do not know her name. She worked between the dates 28th September – 1st October in the section of the hotel where room 046 is. We were recommended some fabulous restaurants and places to explore by the fabulous head concierge Youseff, who was extremely hospitable and helpful, attended to our every need and exceeded our expectation in the service of concierge.
Our terrace by our room was a welcome haven with grounds which were so well maintained and fresh looking. This was a real treat.
All in all our stay was fantastic. Not to mention that Marrakech is a city of wonder and our recommendations took us from an ally of clay houses into a riad style restaurant with the most magnificent water features and roof top terrace overlooking the Medina. (food was brill! See La Foundouk) If you are wondering where to go and are still considering different destinations. DONT! The blow dry that I had on day two was incredible by a male and cost around 15GBP so reasonable and you could really see just how skilled the gentleman was with hair. Well done.
I would recommend a shisha at the end of the day. Grape and mint are tasty! In the fabulous cloth covered tent. Live music every night to boot.
Well done to all involved in making our stay so memorable.

Well, it al starts with your arrival at the airport. The hotel is asking for outrageaous rates for transfer... Negociate with local taxis outside the airport, you will get much better rates, maybe not a limousine, but if transport is all that matter, then you are better off taking the local taxi ... Once at the hotel, let the doorman argue with the taxi driver about the trip fare ... you pay what you agreed for. The rooms are OK... don't look too close though since some things in the rooms have experienced some quick repairs or painting... but fair enough, clean and after all well maintained.
Do not leave any coints (whatever currency it is) anywhere in the room ... you might not find it when you return from breakfast... this hotel does magic ! Breakfast ... well on the country side with birds flying in the breakfast room. A little dissapointed since we were expecting more "morocan" style dishes. It is more continental oriented, but all in all very good and a lot to eat.
The hotel is a not quite located in the heart of Marakech, however, a minute walk will bring you right in the middle of Marakech Do not try to go to the tourist office in the weekend, IT IS CLOSED !!! at least during low season.
Little discussion at check out, however quickly solved. We did enjoy our stay, however expected more out of the hotel ... sitll a little disapointment. Moroco is a great country with lots of unexploied potential