we stayed at this hotel on the 8th of january for 1 night. we are 2 adults and 2 children aged 2-5.
booked a deluxe room suitable for a family via their website. when we arrived we were impressed by the complex, you would think wow. but dont be fooled!! i have been greeted by the most abnoxious reception lady i have never encountered before, no manners, chewing a gum not the quality i would expect from this establishment.
we had to pay for the room in advance before you hand in the keys, very bizarre!!!
when we got to our room. large enough but with two single beds!!! so pick up the phone from my room.. no dial tone, checked all plug in. so i had to go back which is good 5 minute walk back to reception. my favourite lady was chatting as usual!!!! asked her politely that i have two kids and their is no way we could all sleep in those tiny beds. her reply was:what do u want me to do about it?? great response!!!!! ask if there is a manager so i could speak to? her reply she is out at the moment she will be back in the next two hours!!!!! cut the story short!!! her suggestion was that she will put two additional beds in the room for the kids. it was so cramped!!! thank god i was only there for 1 night. conclusion never ever again!!! i should know better as i am originally from morocco and if i did not kick off at the reception nothing would been done. better stay in riads in marrakesh and is more authentic and charming.
good points: nice decor, foyer,swimming pools (not heated for winter) breakfast was very avereage nothing to extravagant.
outside the hotel there is small cafe and restaurants better eat there rather than those inflated prices in the hotel.
across the road loads of cafe,bakery and good service that i would expect. dont bother with the hotel.
the hotel is a good 20 minute walk to the centre of marrakesh but taxis are cheap or horse and carriage would be an adventure. haggle the prices as always in morocco.
i travel with work all over the world and this hotel is not a 5 star never in millions years.
i would rate it 3 star MAX.just because of the swimming pools, gardens etc.... customer service NIL. the only nice employees were the porters and cleaning ladies...
we been told the hotel will close for refurbishment, i think they need it desperately and hopefully good customer service training would help.
conclusion: stay away and experience riads instead!!
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- Also Known As:
- Mansour Eddahbi - Palais Des Congres Hotel Marrakech
- Hotel Mansour Eddahbi