I would have to say that I share the same opinion to that of the many people that have taken the time to review this hotel.
Definitely not 5 star as advertised a good 2 star at best. Staff were extremely rude, quality of breakfast below par. I could go on but I wont. Would just be repeating what others have said.
Check in at the hotel was absolutely shambolic - I booked via the hotels website and had with me a print out of my confirmation when i was checking in. The total priced I received on my confirmation via the hotel website differed from what I was made to pay by the receptionist - per the hotel policy of paying for accommodation at the beginning of the stay - I was a little jet lagged after flying from Bangkok so it took me a few minutes to realise what had happened. I was charged something totally different - almost US$300 more. When I alerted the front desk staff to the error I was told it was a mistake on my behalf. After a rather heated conversation with the cashier, where i showed him the confirmation i received from their website, they admitted that the error did indeed lie on their side.
I asked for my AMEX to be refunded, which they agreed to do, however due to the Moroccan banking system a letter had to be sent to American Express (of which i have a copy) for my card to be refund it has however has been three weeks since i checked out and i still have not received my refund, even after I emailing the hotels General Manager and Financial Controller to follow up.
Would be curious to see if I receive a response to my review from the hotels management.
In short for the price, there are a lot of lovely little riads in the city and had i know better would have gone down this path.....
- Also Known As:
- Mansour Eddahbi - Palais Des Congres Hotel Marrakech
- Mansour Eddahbi - Palais Des Congres Hotel
- Mansour Eddahbi Palais Des Congres
- Mansour Eddahbi
- Hotel Mansour Eddahbi
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