We stayed for five nights from 28th October 2013. Our first impression of the hotel was very good, no problem checking in, porter took luggage and showed us to the room. The room was very spacious and very clean. Two queen beds, very clean, flat screen TV, small fridge, large balcony overlooking the smaller of the two swimming pools. No extra charges for safe in room.
There was a nightclub next door which had some loud singing until the early hours of the morning. When we asked at reception the reply was that they would speak to the club and that we could be given a different room. The reception staff were very helpful and spoke very good English. We changed rooms later that day to one on the fifth floor overlooking the main swimming pool, the view was fantastic.
Some reports say that staff did not smile or speak, well this staff were not entertainment staff, but porters and cleaners just doing a job. In our experience the reception staff were very friendly and helpful and spoke excellent English.
Some other reports mention birds in the restaurant, well these are few small sparrows in the outside part of the restaurant (not the indoor area/ food buffet area). The outside area is beside the pool where there are palm and other trees, the birds live there and most likely do an excellent job of eating unwanted insects. In every outdoor restaurant we have been to with a similar set up you will always get a few small house sparrows, nothing to be concerned about at all.
We were half board and the breakfast buffet was excellent, plenty to eat, fresh omlettes, pancakes, cold food, hot food and breads. The evening buffet was very good with plenty to satisfy all but the most picky of eaters, hot food, cold food, sweets and fresh fruit. We ate in the restaurant everyday and no tummy problems whatsoever. A bottle of wine worked to be about £8.50 which for hotel or bar prices I thought was very acceptable. The coffee was excellent, remember to ask for coffee milk or you get an expresso shot. The cost, less than you would pay in the UK but expensive if you want to drink lots.
Marrakech was amazing and although we had some rain on this holiday we had a really fun time. The hotel reception staff booked us for an excusion to the foot of the Atlas mountains which was excellent. We booked a dune buggy ride followed by a camel ride with a lady at the desk in the foyer, this was excellent also. We would recommend the excusions if staying for more than a couple of days.
All in all, we really liked this hotel, it was clean, reception staff friendly and helpful even though very busy. The swimming pools were clean, there was some cracked tiles but nothing more than you would expect from wear and tear over long holiday season. The water was clean, sunbeds excellent. The hotel areas were magnificant, very spacious, large leather settees, chandeliers, beautiful ceilings.
We would have no hesitation in going back to this hotel, really enjoyed our stay, much better than I expected after reading other reports. It has compared favourably to other hotels we have stayed in throughout the world. An escape from the city centre buzz.
Ask for a room overlooking the main pool area. High floors gives a good view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.