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“oasis” 4 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #149 of 469 Hotels in Marrakech
Top Contributor
396 reviews 396 reviews
23 hotel reviews
Reviews in 84 cities Reviews in 84 cities
174 helpful votes 174 helpful votes
“oasis”
4 of 5 stars Reviewed 4 days ago NEW

Plus column:
fresh dates and almond milk at check-in
room with a balcony overlooking a garden. The balcony had a table and two chairs, and plenty of room to walk around them.
fresh roses daily
bottled water, fresh fruit, and pastries in room every day
very helpful concierge
rock solid wi-fi
spectacular gardens
wonderful breakfast buffet
pound/kilo/stone scale in bathroom -- if this is your last stop in Morocco, very helpful for weighing your luggage
high-end toiletries
excellent mattresses
heated towel rack
enormous soaking tub and bath salts
robes, flip-flops, and slippers
reasonably short walk to djma el fna and shuks
we were given breakfast boxes (pastries, cheeses, fruit salad, yogurt and orange juice) because of a very early morning check-out


negative column:
dim lighting -- perhaps meant to create a mood, but except for the bedside reading light and shower/tub area, very inadequate
no door or curtain in shower -- meaning a wet floor every time one showers
a clear glass panel between the bedroom and tub/shower area
signature scent pumped throughout the public areas may be irritating to those with sensitivities
smoking allowed everywhere

For $500+ a night, we expected more. There was a broken light switch in our room; the bathroom floor flooded every time someone took a shower; the lighting in the toilet/bidet area was totally inadequate. Our room was designed for fashion, rather than functionality.

Stayed February 2015, traveled with friends
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964 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
  • Portuguese first
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English first
Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

La Mamounia is a fantastic oasis in the heart of Marrakech. Our comfortable room on an upper floor overlooking the gardens was breathtaking. The service at the hotel was excellent and the concierge arranged for great tours and restaurant reservations. As we stayed over the Christmas holiday, it was cold, and our only issue was that breakfast was served outside along the pool which was a bit uncomfortable even though heaters were provided. Overall, a wonderful and magical experience.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We bought a day pass for the Mamounia spa which included a hamman & lunch at the French restaurant. If you want a relaxing indulgent day away from exploring the old town it's perfect. The facilities are first class. Superb hamman & pool area. Lunch was extremely good as well and it was nice to be able to see the hotel & gardens.

Stayed February 2015, traveled as a couple
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Leicester
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

A must do who.st in Marrakech, a fabulous place, the coffee reflected the quality of the hotel, quite understandable why anyone would want to stay at this beautiful hotel, such a calming place amid the manic, dirty traffic, a place to revive, relax and find peace, loved it x

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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Elizabethtown, Pennsylvania
Top Contributor
142 reviews 142 reviews
23 hotel reviews
Reviews in 63 cities Reviews in 63 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

This recently renovated hotel is lovely - the art, tile, and wood (the stairway smells like cedar) are all magnificent. The staff is very pleasant and helpful and food amazing - they have outstanding buffets with dishes made to order and specialty coffees. The rooms are truly works of art with lovely tiles. Ask for a room with a balcony overlooking the gardens.

The electrical system is tricky so ask for an explanation and ensure they give you translations for the French words on the main switches. No one is our group ever quite figured it out.

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Having seen from the Time Out top 10 things to do in Marrakech that we must have a look at the wonderful garden of this hotel before leaving, we walked casually into the hotel and sat down in the café area in the garden. It was beautifully situated and a great place to sit but I think we may have made a mistake in not asking staff if this was ok (not that you usually have to in UK hotels for example). We sat there for 10 minutes without getting served, whereas others sitting down were issued with menus etc. In the end we went up to a member of staff and asked for a tea, which was served very politely (and expensively) but I still got the feeling that we had done something wrong, We had a quick turn round the garden and exited. I think they could have done better, after all we might have had lunch if we'd been made to feel more welcome. Good luck to those attempting a similar short look - see would be interested to know what if anything works best.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 1 week ago

The woman at the entrance did not let my family in because of my Keen treking shoes after having walked far with little kids this is an embarrassment and annoyance. They lost money and goodwill due to incompetents enforcing outdated policies. I really think they should rethink their policies and reeducate their door people.

  • Stayed February 2015
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#57 Spa Hotel in Marrakech
#64 Luxury Hotel in Marrakech
#79 Family Hotel in Marrakech
#122 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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