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“Not to be missed---” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #139 of 465 Hotels in Marrakech
edinburgh
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“Not to be missed---”
5 of 5 stars Reviewed July 8, 2014

if you do nothing else in Marrakesh you must go to la Mamounia , even if only for a light lunch. Coming in from 40° heat you are first hit by the welcoming concierge as he ushers you into the dark, cool interior, and then out into the famous gardens where smiling staff glide and serve. Of course, the food was ridiculously expensive, a £25 cheeseburger and a £30 Caesar salad, etc , but worth every penny for the comfort, and exoticism of the 2 hours we spent there.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 19, 2014
Dear Guest,

You could not have pleased us more with your comments on TripAdvisor that our hotel is not to be missed when being in Marrakech.

La Mamounia is indeed offering to every visitor an access to a gate separating two worlds, leaving behind you the heat of the desert to enter an oasis of peace, nature and serenity.

Your comments regarding our welcoming and smiling employees are so much appreciated, that makes our pride for the entire staff even higher when reading such compliments.

We appreciate your time in writing the review, and look forward to having you with us again soon.

Sincerely,

Pierre Jochem
General Manager
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899 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 5, 2014 via mobile

Elegant, exotic, french. Amazing. While we were there so were Kate Hudson and kids, bruce willis, hugh jackman. The food was the best we had in Morocco. Expensive but worth it. I cant wait to return!!!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 19, 2014
Dear Guest,

We thank you for having stayed with us shortly and for having shared your experience on TripAdvisor.

You could not have pleased us more with your comments on the quality of food that you classified as being number one in Morocco! Further, it is the utmost compliment that you consider our hotel “one of the best you have ever stayed at”.

We also are looking forward to seeing you very soon and thank you for your time sharing your impressions on TripAdvisor.

Sincerely,

Pierre Jochem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2014

Had drinks last night on the patio because the Churchill Bar is closed and in walked Kate Hudson, Brian Grazer, Tom Freston and company! They're filming "Rock the Kasbah" in Marrekech so where else would Hollywood billionaires go but to the Mammonia for drinks and dinner? It's a stunning, historic hotel with gorgeous gardens and pool. However, the drinks are outrageously expensive! The cheapest cocktails were $24 and the cheapest bottle of wine was over 500 dirhams. ($70). They do offer nice nibbles of olives and nuts but you're really paying for the privilege to sit in a gorgeous setting with millionaires and jet setters. Go for the people watching and enjoy the ambiance because it's grossly overpriced but the enchanting, luxurious environment is exquisite.

Room Tip: Ask for additional nibbles because they're free. They'll even serve you bread and butter and...
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 19, 2014
Dear Guest,

We thank you for posting your comment on TripAdvisor following your recent visit at La Mamounia.

It is with great enthusiasm that we received your nice description of the hotel.

La Mamounia is indeed a property dating from the 18th century and is known for its history and myth, that attracted throughout decades many well know personalities. Lately, Marrakech became an attractive destination for the film industry and entertainment, and we have the chance to see more often international famous actors.

In regards with your feedback expressed on the high prices, we are aware that they may not be affordable for everyone; however they are in total keeping with our standard and level of luxurious Palace.

We appreciate your time in writing this review and look forward to your next visit.

Sincerely,

Pierre Jochem
General Manager
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Montreal, Canada
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 1, 2014

Not a place to go for business or by yourself. This would be a shame.

This is as romantic as it gets.

Beautiful rooms, fountains, lush gardens, waking up with the birds chirping in the trees and absolutely fantastic service and food.

Get a suite with a garden view if you can. Wak up only when you want and get pampered.

Room Tip: Garden view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 11, 2014
Dear Guest,

We thank you for posting your impressions on Tripadvisor following your recent visit at La Mamounia.

It is with great enthusiasm that we receive your compliments, especially your recommendation for our Palace as a romantic destination. Most of our spaces have very intimate areas, from the lobby, the rooms, the restaurants. We tried to create for our guests, in search of tranquility and intimacy, privileged spaces where they can feel being apart from the world while receiving a first class service.

We are glad your stay was in keeping with your expectations and look forward to the pleasure of welcoming you back in a too not distant future.

Sincerely,

Pierre Jochem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 28, 2014

La Mamounia is a beautiful hotel with fabulous service and surroundings. The pool is absolutely gorgeous and luxurious! The garden is a wonder and perfectly manicured. The food in the hotel restaurants is very good and the various bar areas are cozy and fun. The hotel has an exotic décor which is what you want in Marrakech. Especially loved the perfect balconies for morning coffee or evening drinks, however the breakfast is NOT to be missed. Fabulous.

Room Tip: I liked overlooking the garden but a pool view would be nice too.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 11, 2014
Dear guest,

Thank you for your compliments and for taking the time to share your feedback with us on TripAdvisor.

We are grateful for your appreciation of the hotel design, pool and gardens. Your special mention of the gardens is very much appreciated, our gardeners work actively to preserve their shape and offer a beautiful panorama to our guests. I am sure the staff will be very encouraged by your compliments.

We are glad that you enjoyed our restaurants, especially your satisfactionfor breakfast and our overall service.

We noticed that you had memorable moments enjoying a drink in your balcony, overseeing the gardens. Should you ever plan to come back for your future holidays during wintertime, I am sure you will be amazed by the view of the gardens and the snow covered Atlas Mountains at the background.

We would be delighted to have you stay again at La Mamounia and look forward to it.

Sincerely,

Pierre Jochem
General Manager
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Reading, United Kingdom
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 27, 2014

which I shall do sometime in the future with my husband, this is where we will stay! It is a classy hotel, 5* service, beautiful decor and gardens ... unfortunately this time, I was staying elsewhere and my daughter and I visited for cocktails one evening. We dressed 'up' and were treated as though we were guests, even being asked if we wished to charge our drinks to our room! My daughter had a 'gin fizz', which she declared 'excellent' and I ordered a glass of white wine - Pouilly Fume as it happens, served from the bottle (presented for my approval before being opened at our booth) in a chilled glass - service and ambience easily equal to top London hotels and the setting was magical. Not cheap but worth every penny!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mrs Nealrosie,

We would like to thank you for taking the time in sharing your experience after your recent visit to La Mamounia.

It is always a pleasure to receive such compliments about our hotel, especially when it comes to the service provided, which we strive constantly to achieve at the highest level. We are thrilled to share your comments with our Bars teams and I am sure they will be most encouraged by your praise.

We look forward to have the opportunity to welcome you for your next vacation plans and enjoy the full experience by staying amongst us.

Sincerely,

Pierre Jochem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 24, 2014

Visited the hotel, and the building and grounds are splendid but had a bad experience in the Italian Bar. Three of us ordered cocktails: the waiter was charming but the drinks were almost unrecognisable. A cosmopolitan arrived bright red with cranberry juice and tasted of little else. It was, very politely, sent back with suggestions about how it should be made. The result was passable. A mojito arrived with not much mint - in Morocco! - and less rum; and a martini had some sort or sweetener added. For the price of the drinks it was, to say the least, both surprising and disappointing.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mr Mickey,

I was disappointed to read your comments on Trip Advisor following your recent stay at La Mamounia.

It is unfortunate that your experience at the Italien Bar did not meet your expectations. Let me assure you that your comments provoked a meeting with the food & beverage director to discuss the points you mentioned about the quality of drinks, and take action by scheduling a training session in an objective to review every cocktail standard.

Our sincere apologies for this less than satisfactory guest experience, and we hope we may have the pleasure to try making amends.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Marrakech
#53 Spa Hotel in Marrakech
#57 Luxury Hotel in Marrakech
#62 Family Hotel in Marrakech
#123 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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