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“Luxury Luxury Luxury” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #138 of 460 Hotels in Marrakech
Montreal, Canada
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Luxury Luxury Luxury”
5 of 5 stars Reviewed July 1, 2014

Not a place to go for business or by yourself. This would be a shame.

This is as romantic as it gets.

Beautiful rooms, fountains, lush gardens, waking up with the birds chirping in the trees and absolutely fantastic service and food.

Get a suite with a garden view if you can. Wak up only when you want and get pampered.

Room Tip: Garden view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 11, 2014
Dear Guest,

We thank you for posting your impressions on Tripadvisor following your recent visit at La Mamounia.

It is with great enthusiasm that we receive your compliments, especially your recommendation for our Palace as a romantic destination. Most of our spaces have very intimate areas, from the lobby, the rooms, the restaurants. We tried to create for our guests, in search of tranquility and intimacy, privileged spaces where they can feel being apart from the world while receiving a first class service.

We are glad your stay was in keeping with your expectations and look forward to the pleasure of welcoming you back in a too not distant future.

Sincerely,

Pierre Jochem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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840 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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austin
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 28, 2014

La Mamounia is a beautiful hotel with fabulous service and surroundings. The pool is absolutely gorgeous and luxurious! The garden is a wonder and perfectly manicured. The food in the hotel restaurants is very good and the various bar areas are cozy and fun. The hotel has an exotic décor which is what you want in Marrakech. Especially loved the perfect balconies for morning coffee or evening drinks, however the breakfast is NOT to be missed. Fabulous.

Room Tip: I liked overlooking the garden but a pool view would be nice too.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, July 11, 2014
Dear guest,

Thank you for your compliments and for taking the time to share your feedback with us on TripAdvisor.

We are grateful for your appreciation of the hotel design, pool and gardens. Your special mention of the gardens is very much appreciated, our gardeners work actively to preserve their shape and offer a beautiful panorama to our guests. I am sure the staff will be very encouraged by your compliments.

We are glad that you enjoyed our restaurants, especially your satisfactionfor breakfast and our overall service.

We noticed that you had memorable moments enjoying a drink in your balcony, overseeing the gardens. Should you ever plan to come back for your future holidays during wintertime, I am sure you will be amazed by the view of the gardens and the snow covered Atlas Mountains at the background.

We would be delighted to have you stay again at La Mamounia and look forward to it.

Sincerely,

Pierre Jochem
General Manager
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Reading, United Kingdom
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 27, 2014

which I shall do sometime in the future with my husband, this is where we will stay! It is a classy hotel, 5* service, beautiful decor and gardens ... unfortunately this time, I was staying elsewhere and my daughter and I visited for cocktails one evening. We dressed 'up' and were treated as though we were guests, even being asked if we wished to charge our drinks to our room! My daughter had a 'gin fizz', which she declared 'excellent' and I ordered a glass of white wine - Pouilly Fume as it happens, served from the bottle (presented for my approval before being opened at our booth) in a chilled glass - service and ambience easily equal to top London hotels and the setting was magical. Not cheap but worth every penny!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mrs Nealrosie,

We would like to thank you for taking the time in sharing your experience after your recent visit to La Mamounia.

It is always a pleasure to receive such compliments about our hotel, especially when it comes to the service provided, which we strive constantly to achieve at the highest level. We are thrilled to share your comments with our Bars teams and I am sure they will be most encouraged by your praise.

We look forward to have the opportunity to welcome you for your next vacation plans and enjoy the full experience by staying amongst us.

Sincerely,

Pierre Jochem
General Manager
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Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 24, 2014

Visited the hotel, and the building and grounds are splendid but had a bad experience in the Italian Bar. Three of us ordered cocktails: the waiter was charming but the drinks were almost unrecognisable. A cosmopolitan arrived bright red with cranberry juice and tasted of little else. It was, very politely, sent back with suggestions about how it should be made. The result was passable. A mojito arrived with not much mint - in Morocco! - and less rum; and a martini had some sort or sweetener added. For the price of the drinks it was, to say the least, both surprising and disappointing.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mr Mickey,

I was disappointed to read your comments on Trip Advisor following your recent stay at La Mamounia.

It is unfortunate that your experience at the Italien Bar did not meet your expectations. Let me assure you that your comments provoked a meeting with the food & beverage director to discuss the points you mentioned about the quality of drinks, and take action by scheduling a training session in an objective to review every cocktail standard.

Our sincere apologies for this less than satisfactory guest experience, and we hope we may have the pleasure to try making amends.

Sincerely,

Pierre Jochem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel is spectacularly beautiful with so much to discover. My husband and I were constantly amazed by the hotel's unique design and architecture. The service is impeccable. The food excellent. The rooms beautiful, the pool fantastic and gardens breathtaking. We will only ever come back here when visiting Marrakech. The management are superb and Mokhtar in particularly made our stay so memorable!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 26, 2014
Dear valued guest,

It is with great enthusiasm that we received your comments on Trip Advisor, following your recent stay at La Mamounia. It is an honor to learn that you classified us number one hotel you have ever experienced.

Read such positive words is always a pleasure, but when these mention one of our colleagues in particular is a real satisfaction for us, and we congratulated Mokhtar for his commitment, professionalism and for making your stay a memorable one.

We thank you for taking the time to share your impressions and we truly hope to welcome you back in a near future for your next stay in Marrakech.

Sincerely,

Pierre Jochem
General Manager
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Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2014

I spent the day here on a four day trip to Marrakech with three girlfriends. We wanted a traditional visit to Marrakech so stayed in a riad (L'heure D'ete, fantastic!) but wanted to spend the day at a pool on our last day to relax after the craziness of Marrakech! Our riad suggested three hotels and we opted for La Mamouni. Walking in we knew we had made the correct decision! A day pass cost 500 DAM (about £38) which included towels and 4 hours free WiFi for each of us. The pool area is very luxurious and very calming. There is a small changing area and shower which was useful as we were going straight to our airport transfer. The food was pretty expensive, I had a vegetable and pesto panini and a small bottle of water which was 300 DAM (about £24). The staff were extremely polite and helpful, the only difference I noticed between us as day guests and those that were staying at the hotel was that when I asked for towels we were given one to cover the bed whilst hotel guests were given two, one to cover the bed and one proper towel. When I requested dry towels though we were provided with more so it wasn't an issue. The gardens were beautiful and I would definitely recommend anyone to come and visit even if just for the day like us.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mrs Rebecca,

We would like to thank you for sharing your day trip experience on Tripadvisor following your recent visit at La Mamounia.

We are glad that you made the best decision by choosing La Mamounia to spend your last day to relax and escape from the craziness of the city. However, we are sincerely sorry to read that you felt a difference in the treatment reserved to our nonresident guests.We make sure that every person stepping by our door is considered as a guest and deserves the same level of service, either she is holding a room or not.

We are very excited about your willingness to recommend La Mamounia, and look forward to the pleasure of welcoming you back to enjoy other facilities of the hotel.

Sincerely,

Pierre Jochem
General Manager
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London, United Kingdom
Top Contributor
147 reviews 147 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed June 11, 2014

Indeed a great hotel and an edifice of luxury in Marrakech.... Loved the lemon garden and the villas with names like the enchanted garden..... Stayed at the Churchil suite as an upgrade and was amazed by the cleanliness and attention to detail in my room... The swimming pool was great for Voir et etre Vu.....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear valued guest,

We kindly thank you for posting your comments on TripAdvisor following your family stay with us last August.

We are very thrilled to read that you enjoyed the hotel and the garden that you described as “enchanted”, that is a very significant word for such a historical garden.

Our housekeeping team will receive your remarkable comments on their work and I am sure will be very encouraged by your words.

We hope we will have the opportunity to welcome you back in the not too distant future.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#51 Spa Hotel in Marrakech
#54 Luxury Hotel in Marrakech
#64 Family Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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