We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“When I return to Marrakech...” 5 of 5 stars
Review of La Mamounia Marrakech

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added La Mamounia Marrakech to your Saves list
La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #140 of 460 Hotels in Marrakech
Reading, United Kingdom
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“When I return to Marrakech...”
5 of 5 stars Reviewed June 27, 2014

which I shall do sometime in the future with my husband, this is where we will stay! It is a classy hotel, 5* service, beautiful decor and gardens ... unfortunately this time, I was staying elsewhere and my daughter and I visited for cocktails one evening. We dressed 'up' and were treated as though we were guests, even being asked if we wished to charge our drinks to our room! My daughter had a 'gin fizz', which she declared 'excellent' and I ordered a glass of white wine - Pouilly Fume as it happens, served from the bottle (presented for my approval before being opened at our booth) in a chilled glass - service and ambience easily equal to top London hotels and the setting was magical. Not cheap but worth every penny!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mrs Nealrosie,

We would like to thank you for taking the time in sharing your experience after your recent visit to La Mamounia.

It is always a pleasure to receive such compliments about our hotel, especially when it comes to the service provided, which we strive constantly to achieve at the highest level. We are thrilled to share your comments with our Bars teams and I am sure they will be most encouraged by your praise.

We look forward to have the opportunity to welcome you for your next vacation plans and enjoy the full experience by staying amongst us.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

841 reviews from our community

Traveler rating
    551
    139
    64
    45
    42
See reviews for
128
398
20
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 24, 2014

Visited the hotel, and the building and grounds are splendid but had a bad experience in the Italian Bar. Three of us ordered cocktails: the waiter was charming but the drinks were almost unrecognisable. A cosmopolitan arrived bright red with cranberry juice and tasted of little else. It was, very politely, sent back with suggestions about how it should be made. The result was passable. A mojito arrived with not much mint - in Morocco! - and less rum; and a martini had some sort or sweetener added. For the price of the drinks it was, to say the least, both surprising and disappointing.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mr Mickey,

I was disappointed to read your comments on Trip Advisor following your recent stay at La Mamounia.

It is unfortunate that your experience at the Italien Bar did not meet your expectations. Let me assure you that your comments provoked a meeting with the food & beverage director to discuss the points you mentioned about the quality of drinks, and take action by scheduling a training session in an objective to review every cocktail standard.

Our sincere apologies for this less than satisfactory guest experience, and we hope we may have the pleasure to try making amends.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel is spectacularly beautiful with so much to discover. My husband and I were constantly amazed by the hotel's unique design and architecture. The service is impeccable. The food excellent. The rooms beautiful, the pool fantastic and gardens breathtaking. We will only ever come back here when visiting Marrakech. The management are superb and Mokhtar in particularly made our stay so memorable!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 26, 2014
Dear valued guest,

It is with great enthusiasm that we received your comments on Trip Advisor, following your recent stay at La Mamounia. It is an honor to learn that you classified us number one hotel you have ever experienced.

Read such positive words is always a pleasure, but when these mention one of our colleagues in particular is a real satisfaction for us, and we congratulated Mokhtar for his commitment, professionalism and for making your stay a memorable one.

We thank you for taking the time to share your impressions and we truly hope to welcome you back in a near future for your next stay in Marrakech.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2014

I spent the day here on a four day trip to Marrakech with three girlfriends. We wanted a traditional visit to Marrakech so stayed in a riad (L'heure D'ete, fantastic!) but wanted to spend the day at a pool on our last day to relax after the craziness of Marrakech! Our riad suggested three hotels and we opted for La Mamouni. Walking in we knew we had made the correct decision! A day pass cost 500 DAM (about £38) which included towels and 4 hours free WiFi for each of us. The pool area is very luxurious and very calming. There is a small changing area and shower which was useful as we were going straight to our airport transfer. The food was pretty expensive, I had a vegetable and pesto panini and a small bottle of water which was 300 DAM (about £24). The staff were extremely polite and helpful, the only difference I noticed between us as day guests and those that were staying at the hotel was that when I asked for towels we were given one to cover the bed whilst hotel guests were given two, one to cover the bed and one proper towel. When I requested dry towels though we were provided with more so it wasn't an issue. The gardens were beautiful and I would definitely recommend anyone to come and visit even if just for the day like us.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mrs Rebecca,

We would like to thank you for sharing your day trip experience on Tripadvisor following your recent visit at La Mamounia.

We are glad that you made the best decision by choosing La Mamounia to spend your last day to relax and escape from the craziness of the city. However, we are sincerely sorry to read that you felt a difference in the treatment reserved to our nonresident guests.We make sure that every person stepping by our door is considered as a guest and deserves the same level of service, either she is holding a room or not.

We are very excited about your willingness to recommend La Mamounia, and look forward to the pleasure of welcoming you back to enjoy other facilities of the hotel.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
147 reviews 147 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed June 11, 2014

Indeed a great hotel and an edifice of luxury in Marrakech.... Loved the lemon garden and the villas with names like the enchanted garden..... Stayed at the Churchil suite as an upgrade and was amazed by the cleanliness and attention to detail in my room... The swimming pool was great for Voir et etre Vu.....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear valued guest,

We kindly thank you for posting your comments on TripAdvisor following your family stay with us last August.

We are very thrilled to read that you enjoyed the hotel and the garden that you described as “enchanted”, that is a very significant word for such a historical garden.

Our housekeeping team will receive your remarkable comments on their work and I am sure will be very encouraged by your words.

We hope we will have the opportunity to welcome you back in the not too distant future.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 10, 2014

We stayed there for 4 nights. The hotel is truly an oasis in Marrakech. The room is huge, great balcony to the yard, and they give you all kinds of gifts like Havaianas, morrocan slippers and others. The spa is amazing, with a indoor pool and an awesome Jacuzzi, huge outdoor pool and beautiful garden. It is easy to notice that the staff is very well trained and they are always willing to help. It is the best hotel that I ever stayed, but it comes with a price. And what a price... Of course that in a hotel like this, you will pay top dollar for a stay. But charge 8 euros for a coke I think it is too much. The restaurants are good, not excellent but good, but you will pay for as a Michelin rated. That is my only overall disappointment.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mr Guicarneiro,

We are very touched by your positive comments following your recent stay at La Mamounia. Thank you for having shared your experience on Tripadvisor and having highlighted the benefits of the hotel.

We are also delighted to read that you enjoyed our Moroccan identity revealed through the decoration and other amenities. We feel more than happy to share with travellers an authentic cultural experience.

Your praise expressed on our employees are very much appreciated and we thank you for sharing that. Your compliments have been shared with our colleagues and will certainly be a source of encouragment.

It is unfortunate that your experience was not entirely satisfactory given your feedback regarding the prices, which are, we assure you, in keeping with the level and quality of service that we aim at delivering in our quality of Palace.

We hope to have the pleasure of welcoming you back soon during your next visit to Marrakech.

Sincerely,

Pierre Jochem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quito, Ecuador
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 5, 2014

If you come to Marrakech try to come and stay at this spectacular hotel. The place is beautiful , the food exquisite and the service is the best we have ever had. The gardens that surround the hotel are something else, thousands of birds everywhere and dinner at night was great. There were times when I thought I was in the middle of a tale from the One thousand Nights. If I ever come back i will certainly stay at La Mamounia.

Room Tip: Any room would do.
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mr Montalvo,

We are delighted to have offered you the opportunity to live the tale of one thousands nights. This is the feeling that we seek for our guests which are looking for an authentic and original experience.

Your comments expressed in relation with the food and the service are very much appreciated and we will be certainly shared with all the staff involved in satisfying your needs.

We sincerely thank you for your commitment in returning soon to La Mamounia and look forward to the pleasure of welcoming back.

Sincerely,

Pierre Jochem
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Mamounia Marrakech? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#52 Spa Hotel in Marrakech
#55 Luxury Hotel in Marrakech
#64 Family Hotel in Marrakech
#117 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, LHW, Expedia, Venere, MrandMrsSmith, Despegar.com, TripOnline SA and Tingo so you can book your La Mamounia Marrakech reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

Owners: What's your side of the story?

If you own or manage La Mamounia Marrakech, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.