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“Untrained Bar Staff” 3 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #141 of 462 Hotels in Marrakech
Hong Kong, China
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Untrained Bar Staff”
3 of 5 stars Reviewed June 24, 2014

Visited the hotel, and the building and grounds are splendid but had a bad experience in the Italian Bar. Three of us ordered cocktails: the waiter was charming but the drinks were almost unrecognisable. A cosmopolitan arrived bright red with cranberry juice and tasted of little else. It was, very politely, sent back with suggestions about how it should be made. The result was passable. A mojito arrived with not much mint - in Morocco! - and less rum; and a martini had some sort or sweetener added. For the price of the drinks it was, to say the least, both surprising and disappointing.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 30, 2014
Dear Mr Mickey,

I was disappointed to read your comments on Trip Advisor following your recent stay at La Mamounia.

It is unfortunate that your experience at the Italien Bar did not meet your expectations. Let me assure you that your comments provoked a meeting with the food & beverage director to discuss the points you mentioned about the quality of drinks, and take action by scheduling a training session in an objective to review every cocktail standard.

Our sincere apologies for this less than satisfactory guest experience, and we hope we may have the pleasure to try making amends.

Sincerely,

Pierre Jochem
General Manager
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830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel is spectacularly beautiful with so much to discover. My husband and I were constantly amazed by the hotel's unique design and architecture. The service is impeccable. The food excellent. The rooms beautiful, the pool fantastic and gardens breathtaking. We will only ever come back here when visiting Marrakech. The management are superb and Mokhtar in particularly made our stay so memorable!

Stayed June 2014, traveled as a couple
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La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 26, 2014
Dear valued guest,

It is with great enthusiasm that we received your comments on Trip Advisor, following your recent stay at La Mamounia. It is an honor to learn that you classified us number one hotel you have ever experienced.

Read such positive words is always a pleasure, but when these mention one of our colleagues in particular is a real satisfaction for us, and we congratulated Mokhtar for his commitment, professionalism and for making your stay a memorable one.

We thank you for taking the time to share your impressions and we truly hope to welcome you back in a near future for your next stay in Marrakech.

Sincerely,

Pierre Jochem
General Manager
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Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2014

I spent the day here on a four day trip to Marrakech with three girlfriends. We wanted a traditional visit to Marrakech so stayed in a riad (L'heure D'ete, fantastic!) but wanted to spend the day at a pool on our last day to relax after the craziness of Marrakech! Our riad suggested three hotels and we opted for La Mamouni. Walking in we knew we had made the correct decision! A day pass cost 500 DAM (about £38) which included towels and 4 hours free WiFi for each of us. The pool area is very luxurious and very calming. There is a small changing area and shower which was useful as we were going straight to our airport transfer. The food was pretty expensive, I had a vegetable and pesto panini and a small bottle of water which was 300 DAM (about £24). The staff were extremely polite and helpful, the only difference I noticed between us as day guests and those that were staying at the hotel was that when I asked for towels we were given one to cover the bed whilst hotel guests were given two, one to cover the bed and one proper towel. When I requested dry towels though we were provided with more so it wasn't an issue. The gardens were beautiful and I would definitely recommend anyone to come and visit even if just for the day like us.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mrs Rebecca,

We would like to thank you for sharing your day trip experience on Tripadvisor following your recent visit at La Mamounia.

We are glad that you made the best decision by choosing La Mamounia to spend your last day to relax and escape from the craziness of the city. However, we are sincerely sorry to read that you felt a difference in the treatment reserved to our nonresident guests.We make sure that every person stepping by our door is considered as a guest and deserves the same level of service, either she is holding a room or not.

We are very excited about your willingness to recommend La Mamounia, and look forward to the pleasure of welcoming you back to enjoy other facilities of the hotel.

Sincerely,

Pierre Jochem
General Manager
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London, United Kingdom
Top Contributor
139 reviews 139 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed June 11, 2014

Indeed a great hotel and an edifice of luxury in Marrakech.... Loved the lemon garden and the villas with names like the enchanted garden..... Stayed at the Churchil suite as an upgrade and was amazed by the cleanliness and attention to detail in my room... The swimming pool was great for Voir et etre Vu.....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear valued guest,

We kindly thank you for posting your comments on TripAdvisor following your family stay with us last August.

We are very thrilled to read that you enjoyed the hotel and the garden that you described as “enchanted”, that is a very significant word for such a historical garden.

Our housekeeping team will receive your remarkable comments on their work and I am sure will be very encouraged by your words.

We hope we will have the opportunity to welcome you back in the not too distant future.

Sincerely,

Pierre Jochem
General Manager
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Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 10, 2014

We stayed there for 4 nights. The hotel is truly an oasis in Marrakech. The room is huge, great balcony to the yard, and they give you all kinds of gifts like Havaianas, morrocan slippers and others. The spa is amazing, with a indoor pool and an awesome Jacuzzi, huge outdoor pool and beautiful garden. It is easy to notice that the staff is very well trained and they are always willing to help. It is the best hotel that I ever stayed, but it comes with a price. And what a price... Of course that in a hotel like this, you will pay top dollar for a stay. But charge 8 euros for a coke I think it is too much. The restaurants are good, not excellent but good, but you will pay for as a Michelin rated. That is my only overall disappointment.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mr Guicarneiro,

We are very touched by your positive comments following your recent stay at La Mamounia. Thank you for having shared your experience on Tripadvisor and having highlighted the benefits of the hotel.

We are also delighted to read that you enjoyed our Moroccan identity revealed through the decoration and other amenities. We feel more than happy to share with travellers an authentic cultural experience.

Your praise expressed on our employees are very much appreciated and we thank you for sharing that. Your compliments have been shared with our colleagues and will certainly be a source of encouragment.

It is unfortunate that your experience was not entirely satisfactory given your feedback regarding the prices, which are, we assure you, in keeping with the level and quality of service that we aim at delivering in our quality of Palace.

We hope to have the pleasure of welcoming you back soon during your next visit to Marrakech.

Sincerely,

Pierre Jochem
General Manager
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Quito, Ecuador
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 5, 2014

If you come to Marrakech try to come and stay at this spectacular hotel. The place is beautiful , the food exquisite and the service is the best we have ever had. The gardens that surround the hotel are something else, thousands of birds everywhere and dinner at night was great. There were times when I thought I was in the middle of a tale from the One thousand Nights. If I ever come back i will certainly stay at La Mamounia.

Room Tip: Any room would do.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, General Manager at La Mamounia Marrakech, responded to this review, June 18, 2014
Dear Mr Montalvo,

We are delighted to have offered you the opportunity to live the tale of one thousands nights. This is the feeling that we seek for our guests which are looking for an authentic and original experience.

Your comments expressed in relation with the food and the service are very much appreciated and we will be certainly shared with all the staff involved in satisfying your needs.

We sincerely thank you for your commitment in returning soon to La Mamounia and look forward to the pleasure of welcoming back.

Sincerely,

Pierre Jochem
Directeur Général
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2014

We were after a more authentic Marrakech experience so stayed at a little Riad closer to the main square. However, in search of some pampering, we found that La Mamounia offered a day pass which included use of the fitness centre, pools, 1 hour spa treatment, and 3 course lunch.

While not cheap (~AUD 200 per person), I thought it was really good value. The massage was great and very relaxing, plus the lunch was fantastic - full menu to choose from despite being a package deal.

Was a great experience, would recommend.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#51 Spa Hotel in Marrakech
#55 Luxury Hotel in Marrakech
#65 Family Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Number of rooms: 212
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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