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“Surprise visit to friends staying at la Mamounia” 5 of 5 stars
Review of La Mamounia Marrakech

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La Mamounia Marrakech
5.0 of 5 Hotel   |   Avenue Bab Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #154 of 461 hotels in Marrakech
London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Surprise visit to friends staying at la Mamounia”
5 of 5 stars Reviewed February 12, 2014

Wow what a beautiful hotel, bedroom and view wonderful, just a little sun top up after Barbados. Stayed 3nights a surprise visit for some dear friends staying there.
Dined in the Moroccan and French restaurants not the Italian.
Their dry martini cocktails were great, you can always judge an establishment by the martinis! And I could smoke my cigar in the bar ashtrays everywhere whoopee.
Great place will be going back.

Room Tip: They are all great , Atlas Mountains the best view.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Watford
Top Contributor
114 reviews 114 reviews
67 hotel reviews
Reviews in 73 cities Reviews in 73 cities
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed February 12, 2014

We didn't stay here but decided to come and have cocktails with a view to having dinner here one night as we'd always wanted to stay here and would've considered it for our next trip. It is without doubt a beautiful hotel and wonderful gardens but it all felt a bit impersonal. As others have commented the service really wasn't that good, in fact we were stunned to have a patio heater moved from near us closer to a visibly wealthier couple. The ashtray on our table was covered but had clearly been well used and stank and the service was really slow and not very attentive. We had our cocktails and left. We didn't return for dinner and my life long desire to stay here has been sated! I wouldn't have swapped our riad and the 'real' Marrakech with here for all the world.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollerau
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

Just came back last week from La Mamounia and I would say that this hotel is really a piece of paradise. The suite we had was really very beautiful, overlooking the gardens full of orange trees bearing fruits and the room makes you feel like you are in a morroccan palace, from the living room to the bedroom and the bath. I love the Moroccan restaurant with its delicious food and music in such lovely exotic atmosphere but I was disappointed by the french one. The Churchill bar is one of the most beautiful bars I've seen but unfortunately they don't have cigars. So we asked them to get it outside, the staff was really helpful. Service was very good from the pick up with their Jaguar from the airport and also for small things like asking for their lovely pastries, they are always there to please and assist. Breakfast was excellent , many choices and fresh juices as well and the bar drinks were also lovely. Not to forget also the lovely facial massage I got from their spa specilaist.This was for me a special experience that I can't forget..I will surely go back again to this piece of paradise..

Room Tip: Rooms overlooking the garden facing the atlas mountains are lovely and bright
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 8, 2014

We visited here for afternoon tea after a long day walking. The hotel itself is beautiful, grand and high end luxury. However, when we asked for tea we were seated in an area with no table and given a drinks menu. When the waitress arrived we asked if they did afternoon tea and she apologised and moved us to a proper table. Tea was slow, the Pettit Fours (only 2 of them) followed half hour later. We had to ask twice for a food menu and when we eventually got one, no-one came to take our order. Needless to say we have up! The staff are polite but for the price you pay for food and drinks you expect the service to be in keeping with the status of the hotel and it falls well short. Shame.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 4, 2014

Had a birthday lunch there this past weekend. While the ambiance is unbeatable, I was sorry to have spent over 100 dollars on a lackluster panini, salad and a beer. Sadly the service was also left wanting and we felt like we were served by a "waitress in training". The lovely walk through the grounds afterwards did make us forget the lunch.

Room Tip: did not stay there
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, February 11, 2014
Sir, Madam,

Thank you for visiting La Mamounia,

We do apology for all the inconvenience that you have experienced.
Kindly note that we take your comments very seriously to improve our service. We hope that we can welcome you again at La Mamounia and hopefully this time will be a memorable experience.

With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromborough, United Kingdom
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 31, 2014

Sheer luxury at this fabulous hotel. The guest rooms are well appointed, but not overly spacious. The heated outdoor pool is lovely. The gardens are beautifully manicured with a large variety of trees, shrubs and plants. The whole garden area is enclosed and the tennis courts are located away from the hotel and pool area. The massage and spa areas are immaculately clean. The hotel boasts Moroccan, French and Italian restaurants and the décor is very classy.
The Churchill cocktail bar is worth a visit and had live entertainment when we visited it. Voted one of the best hotels in the world, this is definitely worth considering.

Room Tip: Don't book the basic rooms as they are quite cramped.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 24, 2014

La Mamounia is a beautiful property close to the city center. The lobby was beautiful and had some Christmas decoration still. You were greeted and sat down in the lobby for check-in. They bring almond milk and dates to snack on while you wait.

Rooms: Originally we booked a classic room which we stayed in for one night. While the bedroom was a sufficient size, the room with the toilet was tiny. You couldn't sit down on the toilet without your knees touching the door and I'm pretty tiny.There was a shower room with a separate bathtub. The room was on the first floor so no view. We ended paying for an upgrade to a deluxe room which was much larger and nicer. This made staying at the hotel a completely different experience. The deluxe room was on a higher floor with a balcony overlooking the pool and sweeping views of the Atlas mountains. The toilet/bidet room was much larger and a separate shower and bathtub room. The shower rooms had windows from the bedroom with no curtains, just ornate woodwork. The bed was firm but the pillows were flat and not very supportive. Decent sized flat screen TV and closets in the hallway from the entrance of the room.

Room Service/Housekeeping: Expensive. We only did breakfast and mint tea and desserts a couple times but it was pricey. We asked for the almond milk we got for free upon check-in and they ended up charging us $10 for a small glass! Food was decent but not worth what you pay for it. Housekeeping did a good job but removed some food we had originally set aside to keep. We ended up hiding food we wanted to keep in the drawers.

Service: Service was good but not amazing for the level of hotel. There seem to be some communication barrier. Everything took a long time to figure out and we would tell them we wanted or didn't want something and we'd get the opposite. We asked to change rooms and it took almost 30 minutes while they seated us in the lobby for them to figure out what was available. Any time we asked for something, we were told to sit in the lobby and they would get back to us. When we finally got a room change we said we wanted to move our own luggage. They still sent someone to help us anyways.

Restaurants: We ate at the Moroccan and French restaurant. I would not recommend the Moroccan restaurant. It was extremely expensive and food wasn't as rich in flavor as other places you could find in town. French restaurant was great for lunch. Food was delicious but expensive and the menu read more as an Italian restaurant.

Spa: I had read that the hotel's spa was supposed to be amazing. After the Bora Bora Four Season's spa, this one pales in comparison by far. I was expecting a full facility with pools etc to relax in before or after the massage. However they only had a sauna that may have been slightly broken (there were puddles over water as you walk into the room) and various showers and treatment rooms. The massage itself was somewhat not relaxing. I wanted deep tissue so had a male masseuse. For some reason he thought massaging me at a very rapid rate and rubbing me very quickly would be relaxing but it was not. Not the best experience. Perhaps another masseuse would have provided a better experience.

Room Tip: Get a larger room than the classic because they are tiny and have no view.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La_Mamounia_, Directeur général at La Mamounia Marrakech, responded to this review, February 11, 2014
Greetings from Marrakech!

Thank you for taking the time to write your opinion about La Mamounia,

Please know that we take all your comments into considerations.

Hopefully we can welcome you again at La Mamounia and erase the negative impressions that you had with memorable ones.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about La Mamounia Marrakech

Address: Avenue Bab Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#57 Luxury Hotel in Marrakech
#57 Spa Hotel in Marrakech
#78 Family Hotel in Marrakech
#124 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Mamounia Marrakech 5*
Official Description (provided by the hotel):
La Mamounia, a symbol of traditional Moroccan hospitality, is located in the heart of the imperial city, nestled in a 17 acre park, 5 minutes walk from the Jemaa El Fna square, La Mamounia will remain the place for worldwide celebrities. DESCRIPTION The Moroccan legendary palace has been redesigned by an internationally acclaimed designer, Jacques Garcia, combining a true Moroccan style and ambiance with new technologies. With its luxurious decorations, fabulous gardens and its trendy 2500sq m SPA, la Mamounia guarantees the amazement of its guests. ACCOMODATION 136 rooms (30 to 45 Sq m) 71 Suites including 7 Signature suites (55 to 212 Sq m) 3 Riads each with 3 bedrooms, Moroccan salons, private swimming pool, terraces... (700 Sq m) ... more   less 
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Also Known As:
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel Marrakech

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